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June 2025 by Kisa Takesue
Buyer Beware! I used to love this shop and visited several times with friends who were purchasing glasses -- but after a horrible experience with them, I will not go back. I was sold a pair of frames, which I paid for in full by credit card. There was no price tag on them, and I asked the sales associate to confirm the amount several times before deciding to purchase them. It was a high price for me, but I really loved the unique frames and went ahead with this treat for myself.
The following day, I was called by the sales associate who informed me she had mistakenly given me the wrong price, and I owed the store an additional $200 to receive the frames (on order)! I was shocked. Any reputable store would have absorbed the cost, but this one didn’t. Beyond the principle of the situation, I couldn't afford the extra $200, so I returned to the store to speak to the manager in person. The manager begrudgingly said that she could perhaps split the difference, but that she would need to get further approval! That was still unacceptable and unaffordable to me, and I requested and received a refund.
I wrote the owner to give him the opportunity to make it right, but have not received a response in over a month.
I felt extremely disrespected and undervalued as a customer. I will not return.
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March 2025 by Kelly S
Santa Fe Optical has very unique frames and their customer service is fantastic. They stand by their product and make sure customers get a product that fits and works properly. This is the only place I will buy glasses! I highly recommend them.
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February 2025 by Patricia Kuehl
My family has used Santa Fe Optical for decades and I now travel to Austin to get my glasses here. The styles are vast and original, and staff expert with unmatched attention to detail. Tiffany in the Great Hills store worked with me to make my last pair perfect. Stacy in the Santa Fe store is amazing. The optics remain the best I have found. Well worth the price for the perfect pair of spectacles….what else do you wear everyday that makes you so happy…
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October 2024 by Jayne Turner
they have so many beautiful frames, and the woman who helped me was great with bringing me ones that matched my descriptions and talking me through the fit. ❤️
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September 2024 by Brian Kieley
Best collection of cool glasses in Austin. Helpful, creative team. Rachele helped me out of a jam this week (I sat on my glasses and she fixed them); I also got a new pair. I’ve purchased 4 pairs of glasses and sunglasses from them and will only shop here. Highly recommended.
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June 2024 by Michael Sheldon
Great selection of glasses, the best place to shop for frames and lenses in the city in my opinion. Friendliest and helpful staff too. Check em out
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March 2024 by Joseph Urban
Santa Fe Optical has an amazing selection ranging from Chrome Hearts to vintage antique eye ware that is in hot demand. I bought my son a pair of Chrome Hearts on a visit to Austin and it quickly became his favorite pair of glasses. After a year of hard wearing a brand specific screw fell out. I am now out of state and contacted Santa Fe for help. Sarah quickly handled the problem. I sent the glasses and Sarah contacted Chrome Hearts and obtained the necessary item and sent the glasses back to us ASAP. I can't say enough about the level of customer care and kindness offered by Sarah and Santa Fe Optical. Highly recommend for both the selection and more importantly the customer service
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November 2023 by Joaquin Batista
Absolutely the BEST eyewear selection in the United States. Truly fantastic and original frames you can’t find many places. They are incredibly knowledgeable there too!
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September 2023 by Allan Nguyen
I called to this place asking if they have the part I wanted. Rachelle has been very sweet, she emailed me confirmed the part. As I walked i was greeted by 3 reps. Rachelle took my glasses in and did the repair for free of charge (for both part and labor). I saw they carried very unique frames that I had my eyes on this one pair. Saving up for that one. See you soon SFO.
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December 2022 by Cory Stephens
Very nice, quality, honest folks!! They are the best!
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December 2021 by Norine Yukon
My husband and I have chosen Santa Fe Optical for decades because they continue to offer the highest quality frames and lenses around. Stacy is an excellent optician and a great stylist. Our customer service experience has been consistently wonderful over the years.
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December 2021 by C. Parsons
I bought a new pair of glasses from SFO because I wanted to invest in an especially nice pair made by a smaller company, and SFO has a great selection of smaller company brands. Everyone I interacted with there was extremely nice; I was guided through getting my new glasses by Stacy, who has continued to provide patient and helpful customer service post-purchase.
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December 2019 by Seth Wilkerson
Great selection and the staff was really helpful. Thanks, Rachel!
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December 2019 by The 57
Great service. The workers are homies!
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December 2019 by Ruth Waters
My husband and I will NEVER do business with these people again. STAY AWAY! 5 WEEKS to get a frame.... and not so much as a phone call! Worst customer service imaginable, and a poor employee/management attitude. Not even an apology. Who needs these people anyway with all the online and local competition. Don't get involved with SANTA FE OPTICAL or you will be sorry like us! This place doesn't deserve one star!
