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March 2024 by Mario E.
The guys there are great! Louie has done tires on my vehicles for years and always does an amazing job. His customer service is always outstanding. No place I trust more when it comes to my vehicles' tires.
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February 2024 by Valentine Thomas
Great service. Very nice people too. They came to my house to fill up my tire and got the repair done right away. Will definitely go back.
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August 2023 by Michael W.
"Sadly due to the current situation of people not wanting to work-" no. Nobody wants to work for the sub-par pay you offer. Pay your people what they're worth and they'll come running. Boomer nonsense.
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July 2023 by Heather Potts
I have been going to Casis since I was a kid and my grandmother would pull up in her Buick and get full service gas. I can't believe the service still exists!While I fill up my own tank the service attendants always say hello and offer to check my tires and ask if there is anything I need! They know customers and family members by name. You just dont find that anywhere!All of our family vehilcles are serviced at Casis Village Shell. They do a great job and we have never had issues with any repairs on our cars.Javier takes amazing care of us always! The whole team goes above and beyond.A very happy and loyal customer!!!
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March 2023 by Mezu
Bought a Hot Dog while the place was getting robbed
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January 2023 by Wini G
Almost ran out of gas and they had some. Thankfully prices are down so I didn't have to pay $100 for a small car. Great snacks and options inside and clean store
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October 2022 by Laura Duggan, Austin, TX Realtor
As a Realtor, I put thousands of miles on my car. I 100% rely on the amazing team Scott has assembled at the Casis Shell station. The sweet staff helps me with the pump when I need it and always cleans my windows even though I’m at the self service pump. Javier schedules all of my Maintence and repairs with s smile and gets me in quickly if I have an issue. He takes care of the nails that find their way into my tires from showing new homes. ? Their mechanics are excellent and repairs and Maintence much less than the Lexus dealership. They’ve provided West Austin with the same great service for decades.
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August 2022 by Sheree Gregory
Everyone here is so great! I have been taking my elderly Nissan Xterra here for the past year or so and am so impressed with the service. They are always communicative, efficient, trustworthy, and just thoughtful, good people. Any work I’ve needed has been completed so fast and they call to give me detailed updates. They patiently explain things and treat you fairly. So far I have dealt with Javier, Scott and Joe and loved each one of them!
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July 2022 by STEPHANIE WRIGHT
Javier and his team are my heroes!!!! My car battery died in the parking lot at Tarrytown Pharmacy while I was out running errands with my toddler. It was a HOT day and we were dangerously close to my son's nap time. I walked over to the Casis Village Shell, toddler in tow, to see if they could at least give me a jump. Javier said he could do even better. He could replace my battery! He walked over with us and got it started then had me pull into the station. I fully expected to have to try to entertain a cranky baby inside the station waiting room but Javier said "just hang out in the car and enjoy the AC.". Wow! Amazing. It get's better! Javier didn't have the battery in stock like he initially thought so he ordered one and it arrived in 30 minutes. Boom! They even replaced a wiper blade for me as I had half attempted to replace it myself and long story long ordered the wrong blade twice so was driving around without one. Really great service is especially hard to come by these days and these folks delivered. HIGHLY RECOMMEND. Thank you again!
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April 2022 by Pablo Arias
I was in a rush and had to use the full service pump, and because I was in a hurry, only got gas. They charged me $3.15 per gallon of regular when the price was actually $2.77. Almost 14% for taking 2 minutes longer than I usually take to pump the gas. Stupid of me for getting a full tank.Also, I was not aware this was a full service pump. I have never gone back here and have managed to stay away for more than 10 years. So proud of my self ?
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January 2022 by Dominga B.
Needed an oil change at the last minute and went here and it will not be my last time !! Great and friendly service!
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January 2022 by Desi Mora
Fast and clean families. Price of gas is competitive with the HEB across the st.
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December 2021 by Tom Devitt
On my way out of town, someone pulled up next to me and told me that one of my brake lights was out. I didn't have a screwdriver with me, so I went to Casis Shell to ask if they could change the bulbs for me, which I happened to have with me. They were able to remove my taillight (2 screws) and change the bulbs in about 5 minutes. Awesome. I went inside to pay, and they told me the price of the repair was $43.20 ($40 labor and $3.20 for 'shop supplies/environmental fee'). Somewhat surprised at the cost, I asked "Even if I provided the bulbs?" To which the owner Javier replied, "I already lowered it for you." LOL. Thanks Javier.
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December 2021 by Amy K.
Great customer service! I needed a tire a couple of months ago, and Javier was helpful and had it the next day. Same with my daughter a couple of weeks ago. I now may need another one for a different car. Javier have his cell number to text a pic of the tire to make sure he ordered exactly what I need.
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July 2021 by Leanne M.
I received a quote for a blower motor at a different auto repair shop for $1,000. Xavier at Casis Shell quoted me $649. It ended up costing $218 because it didn't take them as long to make the repair as they expected. He could have been dishonest and charged me the original estimated amount; but he didn't. This place was super responsive and obviously honest. They have a new customer in me now. You can't go wrong with this shop. Oh, EVERYONE is really friendly. Great people.
