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November 2024 by Callie Malloy
Super helpful very nice
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October 2024 by Richard Solis
Anderson provided exceptional service assisting me with my spectrum phone lines! He went above and beyond to make the process smooth and quick; very kind gentleman.
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October 2024 by Mark Hairston
I've been on hold for 30 minutes....WHY DOESN'T SOMEONE PICK UP??
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October 2024 by Eric Trevino
Want to waste time? This is your place! I came to drop equipment off after canceling service due to constant connectivity issues, and got to sit in line for 2 hours to drop off a modem. How dumb can this process be? My guess it’s another shot to frustrate customers into not dropping equipment off and charging the leaving customer for it. Good job Spectrum.
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October 2024 by Pat Pat
WHY they do not publish the DIRECT PHONE NUMBERs for each retail Store is plain Stupid. The '888' toll free number takes you nowhere. Idiotic. Stop wasting everyone's time, publish the DIRECT PHONE NUMBER for each retail Store.
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September 2024 by Josephine Zakariya
Unbelievably bad customer service.
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September 2024 by Pamela Rhenee
Takes forever- bad customer service.
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September 2024 by TK
Get ready to wait for 2 hours
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September 2024 by Conrad Cool
Some people are more knowledgeable then others. Those others just BS their way through the day.
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August 2024 by Sonja
Waiting 30 minutes to drop off equipment. Unacceptable.
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August 2024 by daxietwo
Customer service was excellent.
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July 2024 by Jesse Denier
They very obviously price gouge in areas without other options. They also use bots to handle most of their customer support while pretending you are talking to a real human. Scum of the Earth company. The rebrand away from Time Warner Cable did nothing to improve their treatment of customers.
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June 2024 by Jackson Risner
Sitting here for 30 minutes watching 4 guys play merry go round going in the back room while 1 employee serves a growing line. Waste my time some more. How hard is it for me to drop off equipment. Have one line for equipment drop off, up sell & waste time in the other. Boom, there’s some proffesional consultation for you. Cut me a check for my service
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June 2024 by De todo un poco
Very bad service, the employees do not help you and take too long...the internet is Bad
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May 2024 by Renae Simcik
Got my stuff dropped off and once my name was called was taken care of quickly.
