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March 2024 by Rick G.
Prob the best customer service of any T-Mobile store- came in and there was a wait but the staff was friendly and efficient- no complaints- I just came in for a quick home internet set up- I have Verizon for cell phone service , I had T-Mobile but switched due to the bad customer service of T-Mobile but this location makes me wanna switch back
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February 2024 by Judith Purgason
Kevin, mobile expert, helped my husband and myself with a phone upgrade and synching our information from old phones to the ones. He was professional, courteous and very patient with us and politely answered all of our questions. Thank you so much Kevin.
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November 2023 by Rodell Rosel (rorothetenor)
I’m reviewing based on my personal experience, and with no knowledge of other people’s reviews.Great service, fast, and friendly.I replaced my old iPhone with a new one. They had one in stock. I preferred a different model, but I had to get a new one stat. The process was thorough, easy, and fast. It only took 20 min to get the business part of the purchase done, and another 20 to get the new phone to download the backup.Anytime you go to a T-Mobile and only spend 30-45 min, that’s always a good sign.Highly recommended. And the staff is very friendly and patient.
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November 2023 by Shannon Cobb
Mitchell was so helpful and informative. He answered all of our questions thoroughly and never made me feel rushed. This was my first time at this store and I will be going back to this one specifically for Mitchell!!
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November 2023 by Miranda
Walked in. Super busy. Guy rudely said there will be a wait until he even puts me on the list ? I waited 30 minutes. Was never put on the list. No movement. I left
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October 2023 by Sara Cummins
I had to wait a bit here on a Saturday, but Colby was fantastic. Immediately got my name and number. Said he could text when they were ready for me. I came back and I still had to wait some, but eventually got to me. He really helped me out quickly and kindly. Went above and beyond by getting a box/packing materials from the back to help me ship my phones for a rebate! Awesome customer service!
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October 2023 by david e
I went in with multiple questions and some problems with my existing phone. Peter was very helpful and knowledgeable about all of my questions and concerns. He went way above and beyond to help me with my phone issues and helped me get everything in order.
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September 2023 by Nadia Thompson
Peter is awesome! He made the process of getting my phone replaced so simple and easy. I love this location because they just get things done and Peter definitely made my experience stress free.
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July 2023 by Raj Mani
I was there for a return today for an Apple Watch and wanted to appreciate Mitchell who helped me efficiently. He also made sure I call customer service to cancel my line and not get charged. I was out in 10 mins. After trying 2 other stores where service was terrible and wait was long, this was a positive experience. Thank you!
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July 2023 by K S
Horrible customer service. Was told the wait would be 15 to 20 minutes but after almost 45 minutes with no help we left. This location is terrible won’t be coming back there were two employees who literally did not help anyone. One was transferring data for another customer and could have helped other customers during them that time, he literally left and went to the back instead of checking on the other people there. It was as if they were intentionally trying to get people to leave. Will take my business else where this location was awful. Zero stars if possible
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May 2023 by Brittany Whitaker
Manager Long is a joke at this location! He should not be a manager. I was treated very disrespectful in the store. I never got the product I paid for (watch screen protector) and I never got the correct AirPod case. They wouldn’t take back the AirPod case that was wrongly given to me by one of their workers. The manager never apologized for the inconvenience and was sarcastic about me remembering his name for a complaint. Is this really how you do business? Save your money consumers and go somewhere else. This location is not worth even 1 star!
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April 2023 by april fowler
Pete saved the day!My phone was acting up- not sending texts, unable to make phone calls, lagging and no internet connection. I was having a horrible day aside from my phone not working.Through wifi I was able to call and Pete gave me step by step directions on how to find the store without having the internet. Then when I arrived his friendly nature and positive vibes really helped put me at ease. He was quickly able to resolve my issue, get my phone up and working again on top of providing superior customer service. Special Thank You to Pete- for brightening my day.
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April 2023 by Lori Malone
Ask for mobile expert Virat Morton at the Capital of Texas location. I brought my elderly mom in to buy her a new phone. Viral was patient and kind. He took 2 hrs of much needed time to help us. He is knowledgeable. He maintained a positive attitude despite the challenges that mom endures. If you are a caretaker for someone with disabilities or an elderly parent go to T mobile for your next phone. Just a reminder this location is on the 2nd floor and elevator is on the OTHER side of the plaza. So park on the other side for the elevator. Thanks Virat for all your help!
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February 2023 by Subhasmita Chakraborty
Customer service was very patient and helpful about troubleshooting my eSIM issues.
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January 2023 by Felix Laura
I brought a neighbor here to get a cell phone, the wait was long.Once our turn came up the staff was friendly and helpful.Being upstairs was a challenge for my older neighbor as the elevator is a long way from the entrance on the second floor.
