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November 2024 by William Smith
In the past we have been members at two of the largest credit unions in Austin, Texas, and over the past 20 years, we have had many issues such as unauthorized money withdrawals from our account, credit card charge mistakes, and poor customer service. Star of Texas Credit Union isn't perfect, but in my opinion, they are much better than the larger institutions.
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June 2024 by Anazia Garza
Every time I stop by at StarofTexas, they have a wonderful services but a big shout out to Crystal she’s very helpful and very sweet. she never has a negative vibe. She’s always happy. When I go.
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June 2024 by Richard G
Daisy Really cool, go to her👍
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June 2024 by Sylvia Mokari
I have been a member of Star of Texas credit union for several years, and I can't say enough about the fantastic service and Ms. Guerra’s fantastic staff. Every interaction, whether in person or over the phone, has been a pleasure. The team is always friendly, professional, and eager to assist with any questions or concerns I have.
Their commitment to member satisfaction is evident in everything they do, from offering competitive rates to providing valuable financial advice. The personalized service and attention to detail truly set them apart from other financial institutions.
I highly recommend Star of Texas to anyone looking for a reliable and member-focused credit union. Thank you for making banking a positive and stress-free experience!
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October 2023 by Maria Pardo
We refinanced a car with this bank and Noe Martinez helped usThe truth is that he made everything very easy, we thought it wouldn't be possible and with his help everything was very easy and fast, a very good service, 100% recommended
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August 2023 by Dane Wilkins
Like a gym membership you have to go to their location to close your account and they will run up a fee in meantime, why would you trust a credit union who has to resort to tactics like this to make money? Very outdated or malicious either way not a good business. Use RBFCU, they are much better and have locations that are convenient.
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July 2023 by Tracy Jackson
I like the professionalism. I like how they know Exactly what I want or need to do...
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July 2023 by John Contreras
I've been a customer with star of texas credit union for eight years and the staff has always been helpful and informative because of this credit union has helped me through so much they turn things around for me , Noe and Jaime has been a great help with loans explaining to me how i can save or what could be beneficial to me financially and much credit to the staff that works the front when i walk in or when they see me in the drive through they they alway made me feel welcomed giving that old school customer service charm.
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May 2023 by Molly H
Star of Texas really steps up when you need them to! I will be a member with star of Texas for the rest of my life!
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February 2023 by Donna Pollei
I have called the C.U. at least 4 times with only one promised return call. All I wanted is to know when I signed the IRA form having income tax withdrawn. It should show 15%. I got another form though I want no changes. Do I return it again. Also forms 1099 show no withholding for years 20 & 21.I have been a member many years and would appreciate help with this.
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February 2023 by Cash Carry Wood
Simply Awful! Numerous no returned phone calls after opening an account. Many days the phones simply don't work and just route to voice mail. Save yourself time and bank anywhere else!@
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December 2022 by Alex Stephan
I recently started an account and the representative, Daisy, was extra nice and helpful. The manager set up my accounts very quickly and I received some pretty good promotional items for joining.
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September 2022 by perla moreno
Had nothing but pleasant experiences with Star of Texas CU. They have helped me with 2 loans with good interest rates.
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June 2022 by Will W
Edited on May 24.I received an email saying 50 people saw this review. I'd just like to let those 50 people know the service has declined. My recent shared branch transaction was not taken care of well.Changed from 5 to 2 stars.Original review: Came by the other day to make a shared branch transaction. I had a smooth and simple interaction with Eric.
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April 2022 by *Coco*
Daysi was a very helpful employee. She walked me through the process of resetting my bank account, and was super nice even when I kept calling back!
