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November 2024 by Steve Lewark
I’ve held off on writing a review with the hopes that my experience would end differently than the other negative reviews here. Unfortunately, mine followed the exact same pattern. Ordered two recessed lights three months ago. Shipping was delayed and they sent a note stating they would refund the order but still provide them for free due to my inconvenience. Two thoughts here… I would be happy to pay for what I ordered if they were actually fulfilling the order, and how does a company stay in business if they make this same promise to everyone else? If they weren’t able to ship the product, fine… just don’t continue to lie about it throughout the process. I could attach many emails saying they were shipping and tracking requests, but it doesn’t add value. I’ve wasted enough time with this company already. Do yourself a favor and go elsewhere.
Update: After his response to my review, he reached out via email and assured me the lights were shipping. It’s now 11/15/2024 and he’s quit responding to my requests for tracking. Extremely shady business.
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July 2024 by M K
Ordered fixtures in March after the last of the impossible to find bulbs for my ancient kitchen fixtures went out. Two weeks later, in April, I requested a lead time and was told they were shipping the next day with an eta of the following Monday. No lights arrived, no shipping notification. Requested another update and I was given an apology, a full refund and told the lights would still be shipped at no charge. Come May, still no lights, request an update, rinse and repeat a couple more times. It is now near the end of June and zip, nothing, nada. I wanted to leave no stars because this has been a gigantic waste of time, my kitchen is still under-illuminated and this totally screwed up my project budget. I'm leaving one star because Google insists, and because I didn't have to fight them for a refund (although I was prepared to do so).
Edit: I'm not sure why they're promising to deliver bulbs when I plainly stated that I ordered fixtures. Part and parcel of their business I guess. I don't expect anything to arrive and neither should you. Don't buy from these clowns.
Edit 2: It's been another week and nothing from these clowns. They're all talk.
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March 2024 by Mumbi M
The negative reviews are right. You make an order it never ships. You call him about it, he says it will ship next day but he is just lying. He refunds your order it but still promises you will get it then he starts ignoring calls and you never get your items. His site will waste your time and he is dishonest. He delayed my urgent job with his lies. Take your site down if you can't fulfil orders. Even though you refund orders you fail to fulfil you are still wasting people's time.Avoid at all costs
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March 2024 by Gordon Galloway
After over a month since ordering we have no lights and no confirmation of when we will receive them. The standard response from at least two different people is ‘asap’. asap is not an tangible answer to a question about time, it is subjective- ie; I am going to mars asap. In my experience with the company, I would consider them ineffective at communicating, bordering on deceitful. I would discourage using this company.
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March 2024 by M M
The negative reviews are right. You make an order it never ships. You call him about it, he says it will ship next day but he is just lying. He refunds your order it but still promises you will get it then he starts ignoring calls and you never get your items. His site will waste your time and he is dishonest. He delayed my urgent job with his lies. Take your site down if you can't fulfil orders. Even though you refund orders you fail to fulfil you are still wasting people's time.Avoid at all costs
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January 2024 by Jason Meek
Avoid this company at all costs!!!! Don’t believe a word Brandon says! Ordered a light that their website said was in stock in September. After not receiving any shipping information, I reached out on 6 Nov 23 and this is where the real fun begins. I’ve been exchanging emails with Brandon minimum once a week from 6 Nov 23 through 28 Dec 23. Every single week he told me they just received a shipment and my order would be delivered Friday or Monday. Every week. At one point they finally refunded my money, BUT he still promises the order for free. It’s obvious this is their move. Promise the order for free, but never actually deliver it, and then just hang their hat on the fact they refunded your money. I mean, if they don’t refund the money it’s stealing, so that’s not exactly a winning business motto. If you look them up on BBR you will see the same review from everyone. They respond the same as well. “We refunded your money” as if that is above and beyond. Horrible business, even worse business model, and do not believe a word they say (especially Brandon). Avoid at all costs!!!They also always say: "We do not control the shipping nor the logistics of any of the suppliers we distribute products for. We simply relayed the information that was given to us and unfortunately there have been delays." So they either have not changed suppliers or pick the worst suppliers at every turn. Again, do not order from them you will never receive your merch no matter how many weeks in a row they promise it, just make sure you get your refund.
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December 2023 by Kelly Dugger
Great business. Definitely recommended! These other 1 stars don’t do it justice.
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December 2023 by Joshua Nickles
Absolutely awesome company to work with!!!!
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December 2023 by Jerri King
Freaking awesome!!!!
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December 2023 by Michelle Smith
I have a similar experience to others. I ordered a Kuna light and my card was charged immediately and then I almost forgot that I ordered it. I reached out about 20 days later and they told me it would ship that Friday with an ETA of the following Wednesday. I still did not receive shipping confirmation. I emailed to say I wanted my card refunded or I would dispute the charge. They did refund me right away, but it's just frustrating. If they don't have the product, they should have never charged my card. I am waiting to make sure that the refund comes through to my credit card in 3-4 business days as promised.
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December 2023 by Raymond Mueller
Ordered an 8” recessed retrofit LED light twice from this company. Both times the order was not shipped because of a supplier issue, both times my payment was refunded, both times Brandon promised that he would ship the item because of the inconvenience caused. I’ve never received the product. Ordered the exact same item from another lighting co. and I received my order within 3 days. Not sure who or what problems Brandon has with his supplier, and yes, while he did provide a prompt refund and yes while Brandon promised to make the inconvenience right - My experience is that Stars and Stripes lighting is unable/unwilling to provide products ordered and the promise of correcting the inconvenience by shipping out said product is an empty promise. I would recommend that you look elsewhere for your electrical and lighting needs.
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November 2023 by Fremd 2016/2017 Varsity Basketball Season
Worst customer service ever! Ordered a Kuna companion light and went back and forth with Brandon about the light. I did get money refunded but why list 4 available items when you can’t deliver on one from August. I rather have you be honest with your customers than give them hope. Never ordering from your site. Wasted a lot of time. Please stay away from ordering online from this site. Still don’t have my Kuna Companion.N. Patel
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September 2023 by Lam Truong
Scam. Don’t waste the time like I did. Never received the package. Next monday next monday next monday. Lucky for me, I got refund.
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September 2023 by Micah P.
Absolutely amazing service! They sent back their emails faster than I could type and solved an issues I have instantly. I'm very happy shopping here and will recommend in the future.
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August 2023 by K. H.
ETA - email responses have been quick and they are working to ship out the order. I'll update the stars once I have the items in hand.I wrote a review on their website, but noticed that only 5 star reviews are shown so I thought it would be best to review here. I ordered 2 camera / lights in October 2022. I followed up multiple times with the following responses: "There is not an issue, this order will be shipping Monday and will have an eta of Thursday" Then a month later when no shipping information or package arrived, I received: "We will follow up on this Monday when we reopen and make sure it arrives next week."Then crickets. I've sent another email after noticing that their website shows 8 in stock. This is beyond ridiculous and I'm very disheartened to see so many other reviews with the same issue.
