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March 2024 by Rox Alonso
Today, round 6 o'clock pm, I stopped at the riverside location in Austin, Texas. Only one employee was at the location. He was helping someone before me, who paid cash; the employee came back and attempted to start my order without changing his gloves, and I had to ask him to do that. The person behind me even left. He took him 30 minutes to get my order of two foot-long and one 6' sandwiches ready, and when he finally charged me I noticed that the bill was high, so I reviewed the ticket and saw that he charged me for an extra foot long that we didn't get. When I went back to let him know, he started complaining about working by himself, grabbed a $10 bill, and gave it to me even though I paid with a card. At the end my sandwich was tasteless as he didn't used the dressing I asked for.Definitely never coming back here.Dirty place and unfit costumer service, not a place for me.
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February 2024 by Bat Man
I love this place it’s really good.
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February 2024 by Dalila Hernando
Today I went at 7 at night. On the subway that is located in Riverside I had to leave without my order. Very bad service, very calmly and slowly, they placed the orders, I guess they didn't want to work, what a shame.
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January 2024 by Josue Flores
I went to eat today at 12:30 pm, and I had a bad time, bad treatment by a Subway employee, her physique is short, chubby, and white, and Racist...4 days ago I went shopping and she helped me in Spanish, and today she didn't want to speak to me in Spanish, she said that she only speaks English, and she is bitter all day, she serves customers poorly and they should do something with her because of people like her. It is that Subaway has lost credibility and because of those types of people the Subway company is no longer the same in this city.She was so angry that she threw the bread and I asked her, “why are you angry?”Please, if you are going to hire staff who are kind and polite people, do not hire animals...
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January 2024 by Berta Alvarado
They do not know how to serve customers and they serve them very reluctantly. They do not have the creativity to serve customers. They get angry when you ask them for the order you want to order. The workers they have are not very good.
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December 2023 by Kyung Cho
I come to this Subway almost every day with my personal foldable mini electric scooter.Tonight.. Ms. Renee decided not to service me. I politely asked if I could set it aside next to entrance.There were so many people outside who could potentially steal it.She declined with an attitude.I don’t know if she’s having a bad day, but it was definitely an embarrassing experience.She looks like a druggy. I didn’t wanna bother.Ps: There’s no sign saying “ No service to people with scooters”.
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December 2023 by Cesar G.
Every time I go to this subway on Riverside employees always have an attitude if they see customers enter they roll their eyes.
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November 2023 by J
This location often doesn’t honor their hours. Both them and the riverside location in austin follow their own rules whenever they feel like it. The riverside location actually never repaid me for 2 sandwiches i’d pkaced through mobile order just to find out they had closed 2 hours early. Subways owes me $27 for food i’ve never received and i’m about to file a law suit if no body reaches back out to me.
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November 2023 by House of Devereaux Stone (HODS)
Great experience at this location. I come here even though they're other subways around me bc of the service, cleanliness, and great staff attitudes! Thanks y'all...
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November 2023 by Steve B.
I've tried this subway numerous times as its right next to my gym.. its bad, probably the worst subway location in Texas. Most times i see the old dried out uncovered meat and walk right out, sometimes it looks edible but there is only ever white bread none of the others are baked. Usually its old. There are few cookies and they are always also old and crunchy. Banana peppers translucent and flavorless, basically they never have fresh food and place is poorly managed. Maybe try a regular baking schedule like every other subway and have bread available, its like the only thing a subway offers. The worst
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October 2023 by Queen G The Third
Literally 3pm in the afternoon noon on lunch break and store was closed
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October 2023 by sherry burditt
I recently about a week ago went i to this subway. One person sitting on the phone-in the lobby, One in The back “Rude as hell” i began to order my sandwich im being nice and friendly. But when it came to the tomatoes selection, i asked them would they eat those tomatoes , one girl said she dont eat tomatoes, and the meaner came out from the back. I asked here would she eat these tomatoes? She frowned her face up and said’ uh well thats all we got-‘ you can eat them or you don’t need to ask for them on your sandwich! Damn really! Not to mention the cheese was harden on the corner of the cheese, the lettuce was browning and the veggies just all looked like they been sitting there for a very long time! I advised them that they keep their sand which and left! I see why no one was in There!
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September 2023 by Elias Zorano
I visited Subway today, and while the food was decent, I was disappointed with the customer service. Mariah, who took my order, seemed a bit overwhelmed and didn't provide the friendliest experience. She made comments like, 'I didn't ask you that; I asked what meats you want,' and 'Stop, I can only do one thing at a time.'I believe the customer service experience at Subway can be greatly improved with a more positive and friendly attitude. A smile and a bit more patience can go a long way in making customers feel valued.
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September 2023 by Steve Rodriguez
My son and I entered store at 8:05pm today, young lady starts to take our order. In the back is the “manager” . You can hear her on her phone cussing and laughing loudly. Half way through making our sandwiches the lady comes out the back and starts putting chairs up. I ask the girl “what time y’all close?” She says she’s new and doesn’t know. She asked the lady. The lady says 9 but no one sits down after 8 cause she has to sweep. Rude rude rude. I told girl cancel my order. But I still paid for it. Just can’t believe the quality of service going around these days. Lady answered her phone 3 times being all loud. Cussing and conversating. I was tired from the gym next door. Never ever will I go there again
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August 2023 by Kerry W.
I encountered a notably rude and unwelcoming employee who's a mid to late 20s woman with half-pink and half-black hair. It was my first visit, and I asked for a bag of chips alongside my order. She ignored my request not once but twice until her coworker pointed them out to me behind me. Later, I walked to the restroom to wash my hands after my aunt had washed her hands with no problem. However, the employee stopped me, claiming there were flooding issues that prevented me from using the bathroom. There were no signs on the bathroom proving her claim. Even after requesting hand sanitizer that the employees used, she refused until I alerted her that I could report the poor hygiene environment. She ended up giving me a cup full of soap!! I realized it was soap after I put it on my hands and had to wipe it off with napkins. I couldn't even confront her because she had cowardly remained in the back kitchen doing who knows what until we left. The audacity of this woman to be deceitful and uncooperative while having a restaurant that doesn't have a working bathroom. This employee needs extensive training on customer service because she is definitely not a good representation of this establishment. I would give this restaurant a rating in the negatives if I could.
