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January 2024 by Jackson Cox
Victoria was great and got me some seriously fast internet for less than I would have paid anywhere else! Thank You!
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January 2024 by Michael Foster
T-Mobile rocks
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December 2023 by King Sanch
Victoria is the BEST !!! Took the time to make sure i got everything i needed,very polite,professional,provided EXCELLENT coustomer service????????
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November 2023 by Rachelle Webb
Had a great experience with Victoria helping me. Smart. Personable. Very happy with the service I recieved from Victoria.
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November 2023 by kiki
We had an excellent customer service experience at the 41st st location with Victoria. We assumed she was the manager. She quickly solved a problem with a phone and helped us choose the best option for international travel. Thank you, Victoria!
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October 2023 by Dory 79Cast
They don't have good customer service communication skills. As a former retail customer service in all aspects. They did not meet any standards of what customer service is. They need more training instead of sitting at a table and saying from across a room how can I help you. They don't engage very well with customers. They should be getting up and going to the customer, not the other way around. Lack of enthusiasm. They need a lot more training, period!
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September 2023 by Kelly Canepa
Very component and patient staff here! They quickly saved me from a mess when I was locked out of my phone and had no service.
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July 2023 by Sharon Trotter
Wow, this store was like visiting a top-class showroom just for PHONES! I couldn't believe how comfortable it was. The couch was a definite showroom quality. The staff were polite, helpful, and very well informed. The young man who assisted us got my phone working and switched over after a few hiccups with getting access in order to change providers, but I'm up a running with no problems so far! There was ample parking available, and public transportation is also available conveniently for the store.
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July 2023 by carmen kelleher
After a four hours of trying to transfer data from old to new phone, a frustrating conversation with a person at the Apple store, and a failed trip to a computer repair store, we ended up at this T-Mobile store. We have an account with T Mobile and we bought our iPhones from T Mobile. Lucero was the representative at T Mobile, who helped us and was fantastic. We will always go back to T-Mobile store for assistance with our phones.
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March 2023 by Jesse Bernal
Lucy was top notch. She was very professional, knowledgeable and attentive to my needs. And she did all this very quickly and in an organized fashion. She’s a keeper. On a scale of 1-10 I give her a 12.
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February 2023 by Lisa Crowe
One employee and already out of the Tuesday give away at 7pm.
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February 2023 by pam rogers
Service is friendly and the clerks are helpful. Parking is good.
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November 2022 by Patricia Aronin Sherrill
Great service. Joe and the other salesgirl( whose name I forgot) were so very helpful sorting through decision making about when to migrate from Sprint to T Mobile accounts. I'll definitely be back to this location.
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September 2022 by Manuel Velazquez
Justan doesn't know what he's talking about. He just locked me out of my T-Mobile account for a day and now I have to go to another store to do the same thing over again tomorrow. Even the other T-Mobile rep agrees that Justan doesn't know what he's talking about.
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July 2022 by Renzal Jackson
OK I'm new to Austin I just moved here from Northern California. I got a little bug on my phone and this add kept popping up and over riding other apps and crashing my phone. For one this nice young woman listening to my story was so helpful and understanding! On top of it she got me the help I needed fixed my problem with phone mind you I had three individuals all working to get my phone fixed. On top of that I asked about wifi from T-mobile and they hooked me up with a T-mobile 5G gateway box. And I'm using it as we speak! It's awesome totally fixed my internet troubles at home plus the most important was my phone because I rely on it for a small side business I have and if I can't get calls I lose customers. Finally the BEST T-Mobile store I've ever visited. Plus I'm scheduling a glass replacement and they also fix the phone there ? I highly recommend this store everyone there is very helpful and really actually care about you! Wow I read some of the older post well I'll tell you what they definitely have new blood in that store now so don't be influenced by older posts. Trust me I never post reviews I'm posting about this because after all that help fixed my phone listened to my problems and cared the manager was a ? and she gave me a 50 dollar credit for all the trouble I had been through I will recommend this store to everyone I promise you and I will always go back to that store they are rock stars ? there all of the T-mobile employees !!!
