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February 2024 by Susan West
The guy that helped me cleaned up the mistake I made with a smile! Very quick, efficient and friendly
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January 2024 by Gina Iannucci
Shane did a fantastic job helping to restore data on my phone! He was careful and focused and successful in the challenge presented. Thank you!!
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January 2024 by Andrew Rogers
Aaron was a pleasure to work with. Gave great customer service
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December 2023 by Margaret Irene
Great customer service I just wish it was easier to get info on my account ?
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December 2023 by Cynthia Grills
Alex, Aaron, and Isabella are terrific techs! My phone was back in sync and on line in record time. Alexandra was patient and persistent to solve my device difficulties in a way that didn’t make me feel incompetent (although it was all my own fault) Recommend raises for all of them and great reviews. If you are older like me this is the place to get respectful help.
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November 2023 by Xinrui Li
Rude attitude from store associate Isabelle.I need to open a one line new account, she instantly pushed me into the most expensive plan $90/m without instroducing me other options.I did some research beforehand and I only need an essential plan ($60/m). Unless I pointed out, she will sell you most expensive plan. I also asked about the prepaid plan $50 on store wall ads, she instantly said no machine available in store for that.Till the last minute she still insisted to sell me on that $90 plan. Very pushy and didn't think from customer side.Rude attitude and always rolling her eyes. I wonder why she could get this job and in the service industry.
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October 2023 by Zach M.
They must be trained well to handle the most abusive of customers. During my most recent two visits, they were dealing with one customer who may not have been telling the truth about some things, and then during another visit, a customer was being extremely loud and yelling at everyone. It was awful. The staff never showed any reaction, and instead Just tried to help the woman with her phone issues. I really admire them.
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October 2023 by Stellamaris Bonney
Do not allow yourself to be taken by the T-Mobile Phone company iPhone promotional gimmick or you will pay a costly financial price you are not prepared. I have been going through this for almost two years now. It has become my financial nightmare.In October of 2021, my niece who was in my phone family plan, but was away at college in another state called me. She stated that she was on the phone with a T-Mobile customer service representative to get my authorization that would allow her to switch her iPhone 11 to iPhone 13 (cost $1200 at the time) and that it would cost me nothing. I told my niece to put the T-Mobile customer service representative on the phone.The T-Mobile customer service representative told me pretty much the same thing, but said that once my niece’s iPhone 11, she would get a substantial discount. She would pay a little upfront to get the phone in the store, and it would not affect my monthly bill. I did not doubt the customer service representative at the time because my daughter who was also in college in another state and on my plan also switched her iPhone in the exact same way.To my shocking nightmare, the first bill that I received after my niece iPhone switched went from about $70 to over $200 a month. I immediately called T-Mobile customer care for answers, and I got none. I called my niece who was equally concerned about the bill, and she had no explanation. For two years, I continued calling T-Mobile customer care for a resolution to my bill complaints and concerns, but nothing happened. I was promised repeatedly they would get back with me, but no one did. But I kept calling until around March of this year. During one of my calls, a male T-Mobile customer service representative said the iPhone payments was tied to a Samsung Galaxy A32 5G phone I got in a local store where I live. This phone never worked as it malfunctioned from day one and T-Mobile was aware of that.I challenged him on how that could be possible since I purchased the Samsung Galaxy A32 5G phone before my niece decided to switch her iPhone 11 to 13. Also, who gave T-Mobile the authorization to tie the iPhone to the Samsung A32 5G phone on my phone plan in that manner? No logical answer was provided. Rather, he told me that based on the T-Mobile arrangement of the iPhone promotional payment at the time, it would be sometime in 2024 before the iPhone 13 that cost $1200 in 2021 would be paid off. I had been paying the iphone 13 off since October of 2021 after they told me that my phone bill would not be affected. But it was, as my monthly bill went up till now.I told the T-Mobile customer service representative that would not happen because after October of 2023, I would not continue to pay for the iPhone 13.Be warned! Do not allow yourself to be taken for a sucker fool financially by the T-Mobile iPhone promotional bait like I have been.
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October 2023 by JoAnn McKenzie
Today I took my new iPhone 15 to the Anderson Ln T-Mobile (phone I purchased over the phone from T-Mobile). I was overwhelmed by the incredible service and knowledge from Shane and Dillon. Really best customer service I could have imagined!!
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October 2023 by Sean Z
Most negative experiences I ever had in my life, the Hispanic young man has an attitude and wasn’t helpful at all, T- Mobile should not hired people like that.Illegals
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October 2023 by Rosy
Isabella was an absolute sweetheart and she was super helpful. She answered all of my questions thoroughly and efficiently!
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September 2023 by Andrea “Andi” Balli-Rodriguez
Great service; very helpful staff (unless there is a wait then you'll be there forever) if there are more than two people ahead of you then you might as well campout. When you DO get help though, you will get help all the way to the point of a complete resolution. Major kudos to the friendly and thorough staff here. I have also experienced that they are SUPER pushy sales people. They will make suggestions but back off if you genuinely need time to think about it.
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July 2023 by stella brown
Got my new phone the guys was awesome and loved the service
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June 2023 by John Rabon
Big props to Aaron, who spent over an hour with me fixing a number transfer issue yesterday. Also, Shane the manager made it super easy to set up service, which was a relief after a multiple month nightmare with Verizon.
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April 2023 by Chance Fulfer
I went early afternoon last week and got great customer service from Aaron. He was able to guide me through switching carriers over to Tmobile and was very thorough in making it easy. He set up an appointment for me later that night to bring my partner to accommodate work schedules.Isabella was very knowledgeable in connecting our service over to Tmobile and porting our numbers over. This took longer than expected and we ended up staying about 20 minutes past closing time. Dylan was awesome in smoothing out the pain in the a** that our last carrier had put us through with horrible customer service. Isabella and Dylan were very very helpful, patient and accommodating. Our last carrier needs to take notes from these 3 Tmobile employees. We are so glad that we are with Tmobile now with a better service, price, and staff!Thank you guys and girl so much. You are very appreciated for all your help and time!
