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November 2024 by C
Joe Hudsons collision center ,no surprises no hidden fees, or lies the employees are happy and very respectful to the customers..happy employees =happy customers
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November 2024 by George Vasquez
I was very happy with the service, the front desk ladies were very helpfull. They did a really with job with my car.
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October 2024 by Lee Nichols
In a time of great need I received a perfect paint match on my vehicle
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October 2024 by cynthia gilmer-sanusi
Great customer service! Work done as promised, and on-time
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September 2024 by Rolisa Vallejo
The friendly customer service, consistent communication on repair updates, and the determination to provide stellar service and repairs are just a few reasons why we continue to trust our vehicles with this shop.
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August 2024 by Christopher T Collier
The team did a wonderful job, was extremely friendly, and went above and beyond on my repair (fixed an additional issue on my car free of charge and also detailed the inside). Note: There is a pothole at the top of one of their driveways so I would enter on Thermal Dr. rather than Howard Ln. to avoid the pothole.
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July 2024 by Cathy Zou
We had the worst experience with any car repair shop. Even though they had promised to, they never called or emailed us to update us on the status of our car after it was in the shop. I had to call 4 or 5 times to get any update. After we decided not to proceed to the repair there. They charged us $240 to put the bumper back.
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June 2024 by Roman Zemlyak
I am from Chicago was visiting Austin for my work and got into accident. I have a Toyota Sequoia 2016 as soon I called them they help me to get the car in the shop and help me with the rental That was a very good experience with this guys. They were very professional kept me updated. Razz and Jackie was really nice and professional My car was done the Way I want it and it looks very beautiful Shorty is the body man that worked on my car and he did a good job and I’m very picky. Now I’m very happy with this shop and the work they did I highly command if you got in trouble or accident they are will help you !
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May 2024 by Mythic Guitar Company
They know their stuff.
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May 2024 by Curt Van Gorp
Outstanding service and work. Hail damage to my 1 month old new car and it now looks brand new again. Great job
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April 2024 by Michael Miller
Worst experience I have ever had at a body shop. Car was broken into 2 months after I bought it, this was in August 2023 (Dodge Durango Hellcat). Called them immediately and set up and appointment with them and my insurance. They ordered parts, but in the middle of September 2023, we had a bad hail storm, so they told me I would have to wait because they were busy with hail customers. I said why would I have to wait when I was there before the hail storm even hit. They slipped up and said it was because they make more from PDR (paint-less dent removal), so I went to the back of the line.
They let me take it in in early October to "fix" everything. Then found out they didn't have all the parts, because they were NEVER ordered.
While my car was there, they had a new person try their hand a buffing, their first time, on my brand new $110k car (2023 Dodge Durango Hellcat). See pics, there was no damage to the back quarter panel, but somehow there were now swirl marks all over the back.
Told them about that and took it back a month later. only for them not the have all the parts, still.
It is now Thanksgiving, and I call the week after, so end of November, and find out that they haven't even ordered all the parts for my car yet. Remember, this started in August, now we are in December. They said they STILL hadn't ordered any parts for my car. Finally, middle of December, they say they are ready with all parts.
Took it to them, for another week, this is a total of 6 weeks at their shop, and then they said they were done. Took pictures of the NEW swirl marks on the door now!
Took it back to them in January, said they "took care of all the swirl marks). I take it back and show them and they said, "I cant see anything", go ahead and take a look in the pics and tell me if you can see anything. And I am NOT a body shop or paint expert.
Took it back for the 6th time to fix it and some other things like the scuff marks they made on my door that they said, "were already there.". Well, it was a brand new car, so no, they were not already there. Also to fix a scratch in the leather that was never there to begin with.
Took it back a final time in February to show them the scratch that was STILL there from the original break in and they said they would take care of it.
It is now the middle of April, 2 months later, and nothing from them.
I still have the swirl marks on the door and it looks worse than when it got broken into.
Go ahead, call them and ask them about the Durango Hellcat. They ALL know about it and the comedy of errors they pulled on me.
So, here we are, 8 months later, after the original appointment, and my car is STILL not fixed.
Go there if you dare...........but it's in your best interest to find somewhere else to take any car to get fixed.
See photos and some dates. The ones without dates are what it looks like today.
So, 8 different weeks at the shop total and still not complete.
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March 2024 by Nicholas F.
I want to thank Terex Auto body for their quality work! It took a little longer than I anticipated but they were waiting on parts so that was out of their control. The job they did was flawless and they really went the extra mile. They even washed my truck including vacuuming out the inside! Would definitely recommend to friends and family. Regards, Nick
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March 2024 by Anthony P
If you're looking for a shop that actually cares about its customers and is fully staffed to get the jobs done they take in, this is the spot. Best body shop in Austin, TX. From the quality of work, paint matching and getting the OEM parts your vehicle deserves.
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December 2023 by Maria isabella Reyna
Excellent
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November 2023 by Julie Love
It was okay
