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December 2023 by Mr. Holmes
I’ve banked with multiple credit unions since 2012. Due to me working at the city, county, federal, and now state level, I normally open an account with the promoted banks just to build a relationship with them. This by far has been the worst experience. December 8, it took nearly 3 hours + to open a checking and savings account (that’s another story). December 10, I applied for a personal loan. It is December 14, I still have no loan. I keep getting the same reply, “it’s been pushed up, you should receive a call in a hour.” 3 to 4 days later still no call; I have to call for updates. I’ve applied for loans before with previous credit unions and have never experienced this treatment. Even when I was young with little to no credit. I get that I’m new to the department, and a new member, but you would think by looking at my credit history my new job position/ title I would have been approved for a loan much sooner. I’m beyond annoyed at this point because I needed to go out of town for an emergency and I’m still dealing with this issue that should have been handled days ago. If a person applies for a loan, they need the funds ASAP not several days/ a week later.
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November 2023 by Debra P
I have been a member of Texas DPS Credit Union for at least 15 years. Every employee is very personable, knowledgeable and extremely helpful. I have had two cars financed by TXDPS Credit Union — and no one could beat their low finance charge. I love coming to visit when I have to do business with my account. Thank you also for the Client Appreciation Day!
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November 2023 by Betty Myers
We have been with DPS Credit Union since 1985, and they have always had a great experience with car loans and personal loans. I highly recommend DPS Credit Union for your banking needs.
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November 2023 by Karina Torres Diaz
My mother has been a member for over 30 years and signed me up when I was younger for my first checking account. I have been a member now for 12 years and trust TXDPSCU with all my financial needs.
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November 2023 by Alyssa Guerra
I have been with the credit union for sometime now and have enjoyed each and every experience that I have had dealing with the employees at all levels!
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November 2023 by donna moore
DPS Crédit Union is the best credit union in town. We have been members for years and their customer service is the best in town.
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November 2023 by April Ellison
This credit union has been wonderful to work with when it came to my car loan. They made the process super easy and hassle free
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November 2023 by Melinda Delagarza
DPS Credit union always provided great customer service. They are always polite and ready to assist with any need.
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November 2023 by Debbie Watson
Love this credit Union and especially the management and staff. They are sincere in their appreciation to their members and dedicated to providing excellent service.
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October 2023 by Paul Shofner
I have been a customer for 20 years. Have had numerous loans and have not had any significant issues up until recently. I use to deal with Dennis who was always professional and knowledgeable about his job. I recently purchased a used Harley-Davidson from Kansas through the loan department and it has been a train wreck every step of the way with the credit union. No one seems to know the exact forms they need. The final step was when they pulled the $1275(ttl) out of the wrong account. Im still working on title transfer as we speak because they still cant figure out what forms I need for DMV. They have officially lost me as a customer until they can manage the loan department and employee qualifide people. Extremely disappointed. I see on other post they have a generic response. If all they can do is autobout a response. Well the speaks volumes to there customer service.Update. Were still having problems with paperwork as of 9/27/23. First payment comes out next week. Thats how long its been.
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June 2023 by Sue Williams
I've enjoyed being a customer at the credit union but I had an awful experience with Russell. He is very condescending which is not appreciated when you are asking for your own funds. I am considering changing financial institutions, instead of dealing with him again.
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February 2022 by Priscilla Alvarez
This CU is open to the public and has some AMAZING staff members. Monique and Marquita have helped me so much. I appreciate great customer service! Keep up the great work ladies!
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January 2022 by Marco
The DPS credit union is a great place when it comes to holding/handling your funds. Going in person is always a pleasant time, they’re always there to help you right then and there. But when it comes to on the phone, the customer service lacks communication and full transparency. When requesting documents and trying to hear back about the confirmation about them, you can go ahead and assume they will not call you back. The supervisor there is hardly there to assist customers as well. So if you’re trying to look for a credit Union to enroll yourself in, go ahead and look elsewhere. On top of that, their website and app is below average and needs a lot of help. It’s not efficient in any way and the back in tech of it is sub par.
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January 2022 by Stephen Beckham
I've been here for over 25 years and I have to say that this place has gone down in service all the way around. Can't get help with anything anymore and that they have started charging you for transferring your own money is complete BULL ! I've started to look for other places due to this
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December 2021 by Chika Onyekwere
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