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October 2023 by Chelsea Bruzga
SCAM ladies beware SCAM. I went in for only an oil change when I lived across the street 2 years ago (held off my review for safety). So naturally I walked across the street home so I could clean a few dishes while the oil was getting changed. I come back and they have ‘my’ cabin air filter out and they wanted $160 to replace it! The mechanic was being very aggressive… but I managed to squeak out a “no thanks” because while I don’t know the market value of a cabin air filter I felt like I was getting pushed around. Like was that dirty one on my car even mine? And if it was I didn’t give him permission to do anything other than an oil change!!!!Immediately he halved his price$ so now I know I’m getting scammed. I said “No thanks “ again. He halved $ it again!!! I am sad to say that I folded and agreed… his aggression made me feel cornered and I really didn’t want to be at conflict with this guy….. again I was living a literal stones throw away.Most upsetting experience at a mechanic ever. I am very clear with instructions now when I go. “Oil change only, do not upsell me I do not have the money” (white lie)I normally change my own lights and I’ve fixed cruise control on my own, the cabin filter was well within my wheel house. I could have done it at cost to the part…. Oh well
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August 2023 by Gianna Lescas
The Oil Changers at Arbor were wonderful! The staff explained everything to me in detail and helped me save wherever possible. Also quite speedy! It was such a positive experience I definitely recommend!!!
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July 2023 by Ethan Zook
Went for a basic oil change. It took 1 hour despite me being the first car in line. I was not given a choice of what oil I wanted in my truck. My total came out to $110. By far the most expensive oil change I’ve had and it took forever. Service was not very friendly either.
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July 2023 by Beth
Came in for an oil change and inspection expecting to have to wait in line, but was pleased to pull right up and have my info automatically pulled from visiting a previous location over a year ago. The team doing the work was super friendly and the waiting room was clean, with free secure internet and cold AC despite the 100 weather. All in all a great experience, I'll definitely be coming back.
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July 2023 by michelle chan
Oil changers was great! They had a cool waiting room. Jessie even helped me try to fix my tire sensor even without me asking. Recommend. Also they’re open sundays which make it so convenient.
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May 2023 by Melanie Lopez
Excellent work! Treated myself to a full detail and couldn’t be more pleased. It did take a while but i also had a lot of dog hair that needed extra love to get rid of. But rather get my monies worth!Great location went to grab a bite at Via pizza and checked out a thrift shop next door. They were very hospitable with complementary wifi, coffee, and delicious popcorn! The sweet girl up front Cindy made me a fresh batch for my son.Service: Oil change
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March 2023 by Lacie K
The staff are super friendly and have always gotten my vehicles taken care of quickly. There is a cute little table bench combo, located outside that you can sit at to wait on your vehicle while it's getting serviced or you can go sit inside the car wash building. The car wash portion offers monthly membership services. You can pull up and drive on in, or you can get detailed work done by the staff. The car wash is mediocre. It will not get everything off of your vehicle, and even though the guys towel dry your car after the wash, there will still be water marks on your vehicle. Even with that being said, I still prefer this location over the gas station car washes.
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March 2023 by Nadia E
Came here for an auto inspection and car wash. It was done so quickly and efficiently (as I was on a time crunch that day). I’m impressed with their services and prices. Staff is also very friendly. Will be coming back again for more services!
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February 2023 by Kristin Fernholz
Checked oil and other areas of car, filled up tires with air and showed me each step as we went. Other companies I tried in Austin would not change my oil bc of my BMW saying my bolt was rusted. Not true. Car wash also great and cheap and they also do Texas State Inspections for cars. Very polite and thorough.Services: Tires
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February 2023 by Aseel Machi
It’s been challenging to find a car shop that does not take several hours to get an oil change. The two big dealerships I drove to regularly would take a minimum of 2 hours. Today, I was in and out in 20 minutes! Will be back again. Thank you for your quick service!
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February 2023 by Amanda Quick
I've had the annual membership at the Guad location for three years now on multiple cars and cannot say enough good things about this place! Ray and Miguel have come to my rescue more than once when I needed some serious extra cleaning done on my vehicles. Due to work, I frequently have lots of dogs and even miniature pigs in my SUV. Animals have gotten car sick on more than one occasion and Arbor leaves the car looking and smelling like new after! Even when there hasn't been anything crazy and I pop in for a quick detail, they go above and beyond to get out all of the pet hair and dog drool. They always get me in and out quickly. I've never had a long wait time - whether I stayed or dropped off. The lounge has free wifi, so it's easy for me to work from there on the days I wait while my car is being cleaned. The whole staff is so friendly! I just don't think I could get this attention to detail anywhere else. The annual membership is worth every single penny!
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February 2023 by Becca Phillips
I went in for a pick three detail and was at the store for an hour an fifteen minutes before they told me there would be at least another hour. I needed to pick up my children from school. They returned my car to me half done and asked me to come back. The next day I returned for the completion of service. I was told it would take 45 minutes. Today's service was over two hours making the total time over three hours.This level of mismatched expectation setting is outrageous. I won't return. I don't recommend you do either.
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February 2023 by Bildo Glass
I recently got my vehicle inspected at Arbor Car wash, now oil changers!!!!! Michael was my technician. He was amazing!!!! Polite, curtious and FAST! He looked busy, but took the time to help me!
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January 2023 by Diana Ball
I've been going here for years--really appreciate the friendly, professional staff. They are always efficient doing oil changes and annual inspections. Thanks, guys!Service: Oil change
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January 2023 by Joan Randall
I had my inspection done here today and it was amazingly fast. They were efficient and courteous. I especially appreciate the speed!