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September 2025 by Caleb Cerbantes
The Grass Outlet Always on our projects.
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September 2025 by Dan DuBreuil
I recently ordered five pallets of Raleigh St. Augustine sod after being assured of its quality over the phone. I also reviewed customer feedback beforehand, which gave me confidence that I was making a good choice.
Unfortunately, the product that was delivered fell well short of expectations. The grass was thin, weak, and of noticeably poor quality. Even more concerning, it was infested with grubs. This was not simply a matter of cosmetic imperfections—it raised serious questions about whether the sod was suitable for delivery at all.
I realize I chose a lower-cost variety, and I fully accept that different grasses come at different price points. However, in this case, what I received was not just lower-grade sod; it was sod that appeared compromised from the start. In my opinion, it should not have left the supplier in that condition, regardless of price point.
I reached out to Grass Outlet to express my disappointment and requested either a replacement or a discount toward a different grass variety. Instead, I received a lengthy, ten-point list of questions and requirements, which felt less like a genuine attempt to resolve the issue and more like a burden placed on the customer.
I understand the challenges of working with a living product, and I appreciate the complexities involved in harvesting, transporting, and installing sod. That said, there must be a quality threshold below which product should not be shipped. Raleigh St. Augustine of this condition risks damaging customer trust and, frankly, the reputation of the supplier.
My intent in sharing this feedback is constructive: Grass Outlet should carefully review its quality assurance processes, reconsider whether certain products are fit to sell, and handle dissatisfied customers with more flexibility and understanding. Customers like myself place a great deal of trust in the assurances made at the point of sale, and when that trust is broken, it is difficult to repair.
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July 2025 by Drew Aimone
First class customer service! Michelle has been extremely helpful in guiding me through taking care of my lawn even months after purchasing. Couldn’t recommend The Grass Outlet enough.
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June 2025 by James Bland
I installed 3 pallets of Zoysia Palisades in April and the sod was missing on 30-40% of the grass so it lays down very unevenly. It did live to my surprise, but it was an inch thick on one side and bare roots on the other side of the same piece of sod. The grass is also infested with nut grass and other weeds. Not happy.
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June 2025 by eric curtner
Friendly and knowledgeable staff. It was so easy to pull in and get my order within minutes. We will be back for more st. Augustine soon.
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May 2025 by Clay Ballentine
Company would not take pallets to where they were to be laid. They sent low end equipment and a rude & lazy driver. We had to use my Bobcat to take portions at a time to the area and wound up loosing 1 of 4 pallets even though they said it would last 2:days. Avoid this company unless you have a perfectly flat property and a good lawyer.
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May 2025 by Alfredo Aguilera
Great experience.
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May 2025 by Chris Berkebile
Best grass company in town. Best office staff.. Thanks for always being reliable and flexible in a tough business that depends a lot on the weather. And thanks for making my customers' yards beautiful!! 🙏
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May 2025 by Susan Hambright
The process from purchase to delivery was top notch. Dispatch kept me posted on the day of delivery which was super helpful so my installer wasn’t waiting around. The pallets are a very generous size and the grass (Palmetto St. Augustine) is the most beautiful grass I’ve ever seen. They harvest the same day they deliver. Highly recommend this local company with the best customer service!
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May 2025 by miad
I actually visited BE REMEMBERED, which is right next door to Grass Outlet. The folks at Be Remembered are so polite and helpful thoughtful and considerate.
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May 2025 by Roberto Oregon (CallMePasta)
Ordered a pallet of palisades zoysia, arrived quickly and super green. Very happy
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April 2025 by Giana
It was easy to place an order over the phone and come pick it up same day.
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April 2025 by Ray Abi
This place makes buying sod too easy. And affordable. Prices are a lot lower than your big box DIY stores. Friendly staff, great selection of grasses, and you can buy it by the piece, half pallet, or full pallets. Fyi. Bring gloves if you're buying it by the piece, it's fresh cut, so it's a little messy.
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April 2025 by ChileeATX
Have been using The grass Outlet for over 5 years now. Staff is always great and informative. They now have online ordering which is super easy and convenient. The sod quality is always on point.
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April 2025 by Patrick ANGUS
Love the place. Clean, very well organized, very friendly people. It’s nice to find a place where you can get a minimum quantity of grass instead of getting pallets. Great for patch up work. Quality is excellent.
