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December 2023 by Nizar Momin
First, we had gone to USPS and they could do a return label. So then we went to UPS store @ 9741 N Lake Creek Pkwy 78717. UPS Specialist name Jordan made it a breeze for us. He was very polite and very professional. Shipment was lot cheaper, too. Thank you Jordan!
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December 2023 by Uma Sanghvi
I always have really good experiences with the store manager, Ivan. He is fantastic.
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November 2023 by Ram V
I really like this UPS store. The store associates are knowledgeable, and provide quick and efficient service. Wait time has always been less than 2 minutes. The associates are very respectful- have found this consistently across my 2 years of doing business in this store. The store timings are also convenient.
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November 2023 by Carolyn Singleton
The agent who was a guy sounded annoyed because I called to ask questions which by the way is his job. Hopefully, the store will do an overhaul of the personnel and not have to scrap from the bottom of the barrel.
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November 2023 by Chase Dial (Spartandial)
Staff were very nice and efficient. Helped me over the phone before I got there so I had everything ready.
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October 2023 by Aislinn Thomasson
This store is always on point! I have had many Amazon returns and sometimes accidentally selected “Whole Foods” drop off, and employees are so patient and willing to help me correct it quickly and get my returns taken care of.Each staff member I have dealt with has been kind, pleasant and helpful!I highly recommend this location for all of your shipping needs!
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October 2023 by Lakeya Dixon
Jordan is absolutely amazing the whole staff is but on most days Jordan is so helpful and makes everything easy when you come in to handle business.
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September 2023 by Sarah
I needed to ship out a pallet of boxes, called all around town and finally found this UPS store. Amazing service, Ivan was an absolute gem to work with.
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August 2023 by Thomas Vacek
This location has no Saturday Ground pickup. I went to ship a package to a nearby city. The online rate quote said one day service. At the store the receipt said two day service. When I asked about this, the agent didn’t know or lied, but searching UPS website, some nearby locations have Saturday Ground pickup and some don’t. I would have expected the agent to tell me this. Update: I appreciate the owner's response, and I would use the location for anything else. I hope they get a Saturday pickup.
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July 2023 by Laura Elizabeth Altman
Unbelievable! This location closes at 5p, I got there at 4:54p and they had already locked the doors and dropped the gate so no more customers could come in. The other reviews are correct, this location is very poor in customer service. Rude indeed.
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June 2023 by Ammenda Michle
Best The UPS Store place in Austin to send or receive packages. Excellent The UPS Store Service and so convenient too. Every time when i come in the man at the front counter has been super cheery and helpful.
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March 2023 by Anuj Boddu
I had a very disappointing experience at this store. The staff member I interacted with was extremely rude and unhelpful.I have been a regular customer at this store for some time, but after this experience, I have no intention of ever returning. Customer service is a vital part of any business, and it's clear that this store has failed in that regard. It's a shame that one negative experience can overshadow many positive ones, but unfortunately, that's the case here. If anyone from store can reach out to me I can provide more details
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March 2023 by Kyle Gibbons
Was in a rush and not looking forward to the usual waiting. But Jacob got me in and out fast!! He is a professional!! Thanks again. Give this man a raise!!
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March 2023 by K K
their rates are really bad for shipping. online postage was $37 and here it was $64. same package at lake creek UPS was $47 for retail shipping, checked afterwards out of curiosity. wont come here again.
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March 2023 by Kim Lane
Convenient and nearby! Amazon drop off. Notary. They just expanded their store to DOUBLE the size and WOW did that make a GREAT difference!
