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July 2024 by Brett Norsworthy
Worst professional experience. Do not use unless you want to be swindled.
We were a long time customer and now I’m fighting to get out of my contact.
- The sales rep, customer service, and billing are either all separate departments, separate companies, or extremely bad at communicating
- The sales rep ghosted immediately after getting the contract. Wouldn't return calls, texts, emails, or anything. They charge a ridiculous amount for copying alone.
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July 2023 by Justin
Been a customer for over 7 years. Since the take over customer "service" is non existent.
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June 2023 by Justin H
Been a customer for over 7 years. Since the take over customer "service" is non existent.
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March 2023 by Sunny Walters
I started with Benchmark, now Visual Edge IT about 7 years ago. I just finished my 2nd lease. (Make sure you always read your lease agreement and understand the return policies!) My Xerox printers and the service provided for them was top notch. Art is one of the most genuine people I have ever met and always took great care off my equipment. Ricky Noska will get the job done for you. Call him today.
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March 2023 by Hunter Gallien
We have been customers for a decade. Every since this company restructured everything has been absolutely terrible... We have been attempting to get service completed on a risograph machine and have gotten the runaround 5 months now. Multiple contacts, multiple update requests, 10 email requests. No resolution.
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October 2022 by Chris Hamm
Extremely bad experience- The sales rep, customer service, delivery, technical, and billing are either all separate departments, separate companies, or extremely bad at communicating- The sales rep ghosted immediately after getting the contract. Wouldn't return calls, texts, emails, or anything- The sales rep put down the wrong address, so the delivery team tried to deliver the system to the wrong place twice before reaching out to confirm the address- The rep claimed that everything was automated, including reporting and billing, yet, I receive an email each month asking me to go into the location, print off a report, input the report into the proper channels, wait a week for their departments to talk to each other, get another email with the billing, log back into their site, input all of my bank info (debit cards not accepted! ACH only), every. single. month.- Also told that ink was automated. Also a lie. Have to spend 20 minutes on the phone each time ink runs out.Everything about this company is awful, except the ladies working in the customer service department. They're always nice, but unfortunately, because of the structure of the company, they don't actually have the power to fix anything. They just listen, respond nicely, tell you they'll get it over to the right people, and then it just magically disappears.
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June 2022 by Legacy Martial Arts
Extremely bad experience- The sales rep, customer service, delivery, technical, and billing are either all separate departments, separate companies, or extremely bad at communicating- The sales rep ghosted immediately after getting the contract. Wouldn't return calls, texts, emails, or anything- The sales rep put down the wrong address, so the delivery team tried to deliver the system to the wrong place twice before reaching out to confirm the address- The rep claimed that everything was automated, including reporting and billing, yet, I receive an email each month asking me to go into the location, print off a report, input the report into the proper channels, wait a week for their departments to talk to each other, get another email with the billing, log back into their site, input all of my bank info (debit cards not accepted! ACH only), every. single. month.- Also told that ink was automated. Also a lie. Have to spend 20 minutes on the phone each time ink runs out.Everything about this company is awful, except the ladies working in the customer service department. They're always nice, but unfortunately, because of the structure of the company, they don't actually have the power to fix anything. They just listen, respond nicely, tell you they'll get it over to the right people, and then it just magically disappears.
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October 2021 by Stacy Ham
Have been a copier lease customer for nearly 10 years. They had some type of corporate reorganization that changed billing but did not notify customers. We were notified that we owed $123 in July, after some investigation I determined that it as lost I the mail, stopped payment and made new payment. 2 weeks later I received a collection notice for nearly $1000. Now they have an invoice showing larger past due that I never received, nor is the amount on the most recent invoices. They informed me my payments need to go to 2 separate locations and they can’t find some of my payments even though they have cleared and they refuse to stop the collection company.
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May 2020 by Paul Pearce
Had Marc Coseriu come to my office and make big plans to have my entire office set up as HIPPA compliant with secure internet and emails. Months later nothing was done except to install some monitoring agents on my computers. IT issues could never be resolved by their team. Paid thousands of dollars for nothing. Stay away from TLC office Systems.
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February 2019 by Jack G.
They are now just TLC Office Systems on Metric Blvd. Headquartered in Houston, owner Wayne Harryman has had a long career of ripping customers off. His crew in Austin, specifically President Ricky Noska continues that trend. They get exited about winning the deal, regardless if they are ripping off their own family. As a former customer who has dealt with the hell for my 5 year contract for a POS used copier that I find out had 1 million copies run on it prior to my lease. The tech's do their best to fix it but you can't polish a turd. Any time I complained, Ricky would come out, always coked out of his mind trying to "upgrade" my copier aka "screw the customer for many more years." Ricky always came with some sales guy who was embarrassed to be in his presence. Except for recently when I finally canceled the contract when he brought a new scumbag Adam Merlino. He is at least blatant about wanting to screw you over. After talking to the owner Wayne about my issues, I realized I was dealing with a used car salesman extraordinaire.
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February 2018 by Leonardo Taves
The sales person promises everything. You go for it. Sign a contract and you are stuck! Had to return to my old "big company - Spectrum" with no contracts and a service that actually works.
