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September 2023 by Becky Tenney
Such a great team - I was running incredibly late and had no choice but to stop for dog food because we were completely out. I called the Far West location and got Shiela who, while we were on the phone, looked me up, figured out what I needed, and then rang me up over the phone. When I got to the shop they ran it out to the car for me. it saved me so much time, I got to where I was going on time, and she was so friendly and kind about all of it!
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March 2023 by GuyPaul Swenson
Always kind and knowledgable. The yearly membership is worth it for discounts as well as the discount on Auto-Ship. Great company that gives back to Austin.
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February 2023 by Elihu Moreno
I have been buying my dog's food from this pet store for almost 4 years. The membership perks are the best and the customer service is above and beyond. They will even deliver your food for FREE!!
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February 2023 by Reggie Stall
This is not a feed store, it’s a pet food store. Please label correctly. Wasted a trip
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December 2022 by Beth S.
I used the dog wash here and it was awesome! They have everything you need including an apron. I love that you can book a time to make sure the wash is available when you get there. The store associate was also incredibly helpful and kind. We'll be back!
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September 2022 by Rainbow Di Benedetto
Great local pet store. Staff are always friendly and helpful.
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August 2022 by Jo James
A year ago, we adopted two kitty cats and had to learn how to be pet owners. Tomlinson’s has been and continues to be part of the journey. Grateful they’re here.
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July 2022 by Rani Loyal
Just came in to give Big Bodhi Dog a bath today, but everyone was super nice & helpful. Self-serve bath was pretty great, good supplies, well set up, and clean when we came in. (Sorry, y'all! Lol.) Bodhi never loves a bath, but this made it pretty easy to do alone!If I had one point to improve? The door on the tub is a little tough to do by yourself, with a big dog, who does not want to be there.
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April 2022 by Rebecca Beech
The best Tomlinson’s store I have visited. Staff are very nice and the store is very clean too.
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March 2022 by Ariana D
This is a great store and has a really nice kitten room where you can see adoptable kittens. The staff is super friendly and extremely helpful. I often meet adopters here to hand my foster kittens off to them, and the employees are always super friendly and helpful to these folks - they make sure they're all set up with everything they need for their new friend. Really love this location.
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March 2022 by Barbara Preston
Tomlinson is the best pet store in Austin. Love shopping with a local company who really cares.
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December 2021 by Jessica Marie
Staff not all wearing masks. I couldn't find any hand sanitizer at the door, nor at the entry to the cat adoption room. (Hand sanitizer at the entry to adoption areas has been a pre-Covid standard at all the adoption sites I've visited in the past 20 years.)I know stuff happens, people forget to do stuff, but the specific staff member I noticed not wearing a mask gave me manager/senior staff vibes.
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October 2021 by Alexander Paredes
Staff are always super kind! I bring my dog here to get his monthly bath and they have everything you need. My dog is a bit anxious but the kind staff are always welcoming and helpful when it comes to the bathing station.
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August 2021 by KC Sherman
Always warmly greeted and appreciate so much their input on recommendations. And my last visit they came through for me being open later into the evening so I could run in after dinner to get something last minute. Curbside was my first ever experience and it operated efficiently and easily.
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July 2021 by Allie Smith
Shout out to Karen and Maddie at the Far West location, I wanted to get a shirt for my dogs and they didn’t have the size/colors I wanted in the store, so Karen was kind enough to call another location and place one on hold for me. Maddie saw me struggling trying to open a ladder to check out the airline crates and offered to help. Some would say they were just “doing their job”, but I really appreciated how personable and friendly they both were. Now if @Tomlinsons could just open a location in Waco, that would be great!! In the meantime, I guess I’ll just have to stop in at the Far West store when in Austin:)
