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November 2024 by Danielle Hunt
Zero stars… Absolutely horrible customer service and they clearly don’t know the meaning of customer loyalty and how that works. We had a couple of sentimental items in pawn for over a year there, one was a MacBook and the other a rare James Avery ring. Clearly paying $40 a month Interest for a little over a year showed I valued my items and would be getting them back one day..
Finally got them out (it was a $200 loan originally) so they made over $500 in just the interest. And unfortunately needed to use the same items again to get a loan only a month later. When we came into the shop to show them the same items that they had on the same ticket for over a year that we paid like I said over $500 interest , they weren’t willing to budge because the price of the MacBook had gone down in the last year. Sorry, I asked if he could compromise a little bit and add an additional $20 and with a completely straight face. No apologies no empathy completely just said no no no can’t do that no.
Do not give these people your money, they’re completely rude. They make you come in pay in cash every month literally will put your stuff out on the floor one or two days late..
Went to another pawnshop, just down the road and was offered more than I had my stuff in for an original loan there !
Crooks & Zero customer service skills.
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October 2024 by Christy R
Way over priced. Items cost less at original manufacturer than at this pawn shop. Can buy same items new for less.
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September 2024 by Chris Martinez
Location is trash. They open when they want. Not what the door says and surely not what google says.
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May 2024 by eduardo sierra
Please don't go there, I know why I say that, I don't recommend this place.
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December 2023 by Bree-Anna D.
Just came in to look and absolutely found an amazing ring that I fell in love with and couldn't let go. A woman by the name of Nicole helped me and was very helpful, very nice also she helped me get my ring for a GREAT price. No body asked me for a review either, just naturally good service.
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October 2023 by A Weah
obvious discrimination
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November 2022 by Azel Brown
They lied to me and told me my diamonds were fake, came back different person test my diamonds on the same chain said all was real???
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October 2022 by Graydon Trusler
First, their prices for a lot of items is not far off retail. Second, they bait and switch. They advertised a phone for $200 but when I drove to the store to get it they said there had been a “mistake” and they couldn’t take less than $275. Total waste of time.
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October 2022 by Kris Kinnard
Worst pawnshop in Austin. Staff is lazy and the prices are often above or just slightly below NEW retail pricing. Avoid.
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October 2022 by Jessicaa Rodriguez
Bro just buy everything retail price. A james avery 14k bracelet for 1450 when brand new its $915. What a rip off. Not just on that but all items !
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March 2022 by Josh A.
These clowns thought I brought in stolen ipads in because me and my girl couldn't remember the old iCloud password broke bums working at a pawn shop
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February 2022 by Ricardo Salas
Don't even bother going in to this place go somewhere else. Pick up my stuff and had missing items on the stuff I pawned, got home and found out they used my merchandise found open tabs on the internet app on my smart tv. Totally a big waste of time and bad experience talking to the staff and the incompetent manager who claim they did not used my merchandise or that i never had any remote with me.
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January 2022 by Keith B.
Highway robbery lie about deadlines lost my 1300$ bass guitar by these con artist / thieves. Do NOT GO INTO THIS PLACE
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November 2021 by Meredith A-D
Great service. Bought a 65" 4K TV from these guys and they were nice enough to load into my car for me.
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November 2021 by ernsto garnica
Justin was a lot of help! Will do business with again
