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September 2025 by Jia
Worse customer service
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September 2025 by Cherish Reynolds
Nathan Baker, service tech was a godsend on a really tough day. He went the extra mile and didn't quit to find the part I needed. Thank you so much North Austin service center
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August 2025 by Kaiki Da
Jared karnitz was awsome!
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August 2025 by Jazy Hill
I am consistently impressed by this place. They are organized and seem to be very honest with my car issues, not trying to upsell me. They send a video explaining the exact issue and verifying that the fix they are suggesting will actually work. When I needed my car insurance to pay for a very expensive fix, they communicated frequently with me and worked quickly with my insurance. I have moved south but will be driving north just to keep going to them.
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August 2025 by Lloyd Bjorgo
Take your business elsewhere. These people ruined my tint, tried to put the blame on another Toyota dealership, refused to offer me reimbursement to get the tint removed and replaced at a preferred shop, and the management thought their idea of accommodation was to have me pay them for the damage they did at *their* loss.
And before anyone from upper management wants to respond to this: your service drive manager has the emails. The dealership you tried to blame for the issue said they would have been accommodating to me supplying an invoice for reimbursement if they did the same thing because they are understanding and disagree that they should be responsible for the actions of *your* dealership. You lousy cheapskates are lucky to even get a single star because your service advisors did the maintenance check in a timely manner so I don’t blame any of them. If cutting a check for a couple hundred bucks is so damn avoidable and troublesome to y’all then I hope your service advisors find better work elsewhere! I refuse to come back here again and writing this review to hopefully make sure others don’t experience this sort of treatment.
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August 2025 by Soccer United
On Thursday 8/14 my mother took her RAV4 in for a normal recall.
Took it in and a normal service visit turned into a disappointing visit.
She left $70 in a small money pouch and that went missing from the time she dropped it off to the time she picked it up.
After she spoke to someone in service they advised her to call the police instead of trying to figure out what went wrong.
Seems as if they had no intention of trying to assist or trying to figure out what happened.
After sitting here and seeing that they have a 3.5 star rating on Google should tell you all you need to know.
There is no regard for customers and it seems as if there’s not even any kind of response on the reviews.
Where is the service manager, who is trying to address these customer concerns?
Make the drive to Cedar Park, or take your valuables out of the vehicle.
Save yourself the headache of going through the issue.
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July 2025 by Angelica
terrible service. wasted half my day for a simple diagnostic, don’t come here
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July 2025 by Edwin Iraheta
Customer service needs IMPROVEMENT from the front desk to the sales personnel.
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July 2025 by Jared Quintero
I loved the quick service they did to my vehicle. Just that the price like any other car agency service is pricey
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July 2025 by Timothy Chittim
Super cool people
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June 2025 by Clemente Ramirez
Just terrible. First they send you a email about your current car have how it can be used to trade. Show up and they dismiss the car and want money down... I have a chevy that I got from this place and it had a warranty with them and when I showed up with it they told me go to chevy and have them look at it... don't get a used car from them unless it their make.
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June 2025 by Hazel
I brought my car in for an oil change and tire rotation. While I was there, I also asked my service advisor to check how much it would cost to replace the passenger-side reverse light. He said he would find out and get back to me. Later that afternoon, he called to let me know my car was ready. I figured he forgot to ask about the reverse light, but I didn’t press the issue because I just wanted to pick up my car quickly.
To my surprise, when I arrived, I was charged $60 for labor to replace a reverse light bulb (part only cost $8). Replacing a single reverse light is simple—I could’ve done it myself. I only inquired about the price since I was already there. Clearly, this place lacks communication and they will rip you off if they can.
Bottom line: avoid this place if you can.
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June 2025 by Paula H
It's really that bad. Poor customer service, predatory sales, and overcharging.
I made an appointment online for an oil change for my highlander. I was greeted by a service advisor named Lucky and shown inside.
They recommended $800 in additional services that I declined. I told Luckey that I wasn't sure what the previous had had done and needed to check the records when I got home. He handed me a printout of service records and said, well they weren't done at a Toyota dealership (like Toyota is the only place that can do a brake fluid flush).
As I was waiting in the lobby, a different employee approached me and asked if my estimate was too high and I wanted to trade up. I told him I was just here for an oil change. It's predatory and inappropriate to approach a service customer to try to sell a new vehicle!
To make matters worse, they charged me for 7 quarts of oil when my vehicle only takes 5.8.
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April 2025 by Cathy Hensley
Coach Leo is a honest salesman that helped me buy a car I really wanted. Great place to buy a car!!!
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April 2025 by Thuy Le
My first car service was 10k for my Highlander back in 12/2024, got my appointment, but it took 3 hours to get it done. I had to keep asking my advisor, Jared, if my car was done. The guy weren’t trying to help because it was a free service from Toyota
My second one, 4/2025, Jared again. Just came for 15k service, ended up showing me $410 in total. When I decided to remove some fees in there, he just went to negatively care of his customer.
I used to come here for my Corolla Toyota a few years ago in here, but the service is going worse and worse
This is my first time ever written a review online. Can’t stand it anymore
