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January 2024 by Michael B.
Continuing my earlier list of problems: (13) Most password reset systems send out a url for the user to click in order to initiate the reset. Instead, TCCU sends a temporary password, which is an acceptable alternative, *if* TCCU made it extra-clear that this is what they're doing. But they don't, which results in some users skimming the message and clicking the link in the message thinking that it's the reset link, when it's actually an unsubscribe link. To wit, the subject of the message should be changed from "Lost Online Banking Password Request" to the more specific, non-ambiguous, "Here's your temporary password", *and*, instead of listing the entire cryptic URL for unsubscribing (!), the message should instead be HTML email with the hyperlink embedded in the word "Unsubscribe". (15) There's often a phenomenon in customer service where a customer has a problem (the original issue), then when s/he tries to solve that problems, s/he runs into more problems, such as a bad website or clueless support reps (the resulting issue). The resulting issue often makes the customer even more flustered than the original issue. Compounding this, when the customer explains the original issue and then the resulting issue, poorly-trained support reps zero in on the original issue and completely ignore the resulting issue. That creates a NEW resulting issue, and the customer could then wind up stacking half a dozen resulting issues while desperately trying to get staff to even *acknowledge* those resulting issues, much less actually address them. This happened to me multiple times. I told the first phone agent that I logged in but couldn't find where to change the answers to the security questions, so is it possible to do that on the website, and if so where? She didn't know (which is a problem in and of itself), so she put me on hold, and then when she finally came back she said, "Yes, you can change the answers on the website." (Groan.) I told her that was unhelpful, because I'd already told her I was logged in and couldn't find where to change the answers, so again, WHERE do I change the answers?! She put me on hold again, and then came back and said, "When you log in, you can change the answers." (Groan.) I told her, "This is the THIRD time I'm telling you that I'm already logged in, which you're ignoring. Let me speak to someone else." She transferred me to a supervisor, I explained that I told the previous rep that I was logged in and couldn't find where to change the answers, but she kept blithely telling me that I could change the answers on the site, which didn't address my query of WHERE could I change those answers? The supervisor likewise completely ignored the resulting issue (the bad service from the first agent) and instead tried to solve the original issue (how to change the security answers). They've failed Phone Support 101: LISTEN to the customer, and if there's a resulting issue from an original issue, address the resulting issue FIRST. (16) When I log in and click through to my checking account, the website says, falsely, "There are no transactions yet." THIS IS BLATANTLY INCORRECT, as I actually have numerous transactions. Again, it's bad when any website gives wrong info, but especially so when the site is a financial institution. What they really *meant* to say is, "There are no transactions in the last 15 days." It's bad when customers have to second-guess the website to try to figure out which things are true and which are false. (17) The 15-day default for the transaction (tx) window is utterly ridiculous. The *minimum* default should be at least the last month's worth of transactions, and if there are none within the last month, it should show at least the last 20 txs. (18) There's a horribly unintuitive "Scroll for more [transactions]" feature. You have to scroll down, BEYOND the visible list of transactions, then
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September 2023 by Sonia Florez
I am a new member at TCCU, I chose them due to competitive used car loan rates, and they have exceeded my expectations as far as everything goes! Erica my loan officer was just amazing, she listened to my needs and worked diligently get get my daughter and I quickly pre-approved, and was so helpful, professional and attentive throughout the entire buying process! The branch staff are equally all very friendly, attentive and knowledgeable. I am so glad I have gone with TCCU and look forward to doing further business with them!
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February 2023 by aunde meeks
There is no way to contact anyone in a urgent situation. I have funds in my account but for some odd reason online banking is showing something completely different and unable to use my card. And to top it off it's a holiday weekend with no one to contact. :(
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October 2022 by Laura Beth Ramsay
I recently had an urgent account issue. When I called TCCU I spoke to Bryan, who was sympathetic, efficient, and had my issue resolved sooner than I could have hoped. His help provided enormous peace of mind. Any financial institution can work for you when things are going right, but when things go wrong, you want a credit union like this one and employees like Bryan on your side. I'm giving five stars only because I can't give any more.
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October 2022 by Edith Broten
I would highly recommend banking at Travis county credit Union you're treated like family they take care of all your banking needs it's just all around a great place there's a gentleman by the name of Andrew Adamson he's awesome he's great he's always taking very good care of me I highly recommend banking at Travis county credit Union
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September 2022 by Donna Crosby
They gave my money away with very little checking to see where I had moved. Guess what I was a long time employee of the county and they didn't bother to check before taking over 1 thousand dollars and giving it to the state. Still trying to get my money back two weeks later. Don't trust this I won't call them a credit union.
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August 2022 by Marco Gudino
Erica handled my refinance loan on my vehicle. She did a great job of processing it quickly and answering all my questions. Would definitely recommend tccu!
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July 2022 by Eduardo Medina
I want to thank Paul for helping me out.. and for the rest of the team keep up the good work.
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July 2022 by Kate A.
This bank is a shared bank for some out of state banks. The two employees that helped me today were awesome. Great customer service. So helpful!
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May 2022 by Myranda Arrisola
Highly recommend TCCU! Erica Camarillo was very efficient, personable and timely when it came to assisting me with my auto loan. Thank you TCCU!
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May 2022 by Kevin Moppert
Paul and John helped us with refinancing our vehicle and made the process extremely easy. Highly recommend TCCU
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May 2022 by Bryan Wasko
Erica Camarillo helped me with my vehicle loan from start to finish! She took care of EVERYTHING. Highly recommend!
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May 2022 by Charles Mo
Paul and John helped us with refinancing our vehicle and made the process extremely easy. Highly recommend TCCU
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March 2022 by Victor Strong
initially, all of my questions were answered by the staff I talked to about a small personal loan. My experience since securing the loan, has been less satisfactory than otherwise promoted by the credit union. They missed some information but I am rather confident I provided such information. They also stated that a real person will pick up the phone when the place is called, out of the five or six times I had called either returning a phone call or just inquiring on my own about information, no real person has ever picked up the phone and the default menu did not include any options that satisfied my needs as well.
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July 2021 by Barry Bheen
I have been a TCCU customer for decades. Yes, decades. I have had a savings account the whole time. They transferred my $ to unclaimed property at State of texas without my permission. No letter or notice sent to me. Just because I have not not made an additional deposit in a few years. Had well over 1K in there too. Unbelievable. Do not do business with. Very very rude staff.
