-
June 2025 by Cristobal Gutierrez
Never had so many issues with a loan. They’ve given me so many issues trying to even pay my own load or set up automatic payments.
-
May 2025 by Joseph Welp
Jessica was wonderful! Appreciate the help. Quick and Easy.
-
March 2025 by D C
Love this branch and all of the staff. We've been with them since their MECU days. Very attentive group of people. Wouldn't do my banking business anywhere else!
-
February 2025 by Darrell Brewer
Horrible bank
-
November 2024 by J Stephenson
Been my credit union for years. Five big stars!
-
October 2024 by Rodger Hamilton
how to contact your team via email?
-
October 2024 by Bruce Litteaur
Very Polite and Efficient.
-
February 2024 by Fabio Sase
I guess being a longtime member of this Credit Union (1995) means absolutely nothing to them. This location recently had to close due to a broken water pipe in the building. In the meantime we could always visit the other location 22 miles away! No thanks!! When I complained about the lack of locations in the 10th largest city in the USA on their Facebook page my comment was deleted. This was on the posting about the new multimillion dollar financial center that just opened in Arizona. We were told that we could make deposits and withdrawals from UFCU because the TruWest ATM is still not working. When we used the UFCU ATM we were charged a $3 fee. We called customer service and were told that they don't charge fees at UFCU in Arizona but that we are out of luck in Texas. How about just giving me back the $6 for making 2 withdrawals instead of giving excuses? Pitiful customer service and their local phone number isn't working!! What happened Tru West??
-
December 2023 by Willa Pabst
Five stars for customer service! Went in to deposit some money today and Wendy was very nice and helpful :)
-
December 2023 by Mackenzie Salter
I’ve been a member for over 5 years, but I can’t take it anymore. This credit union uses archaic systems that makes everything a difficult chore for members. Choose this bank if you want the most inconvenient experience available on the market. For example, my check took over a week to clear, and truwest, (in violation of their member agreement) didn’t inform me that it would take so long. I had none of the “red flags” they list that might cause delay. Every single time you call customer support you get a foreign person telling you they can’t help and to call the main support line (they can’t transfer you, they can just give you the number). But then, that person gives you the same exact number you just called, so you just go in circles! Chat agents have been unhelpful and rude. If you want a credit union, there are others that have prioritized member convenience and attempted to modernize—I would urge you to choose those. I certainly will be going forward.
-
August 2023 by Dylan Y.
I've been using TruWest for over 10 years, and I don't plan on changing any time soon!
-
May 2023 by Nick Maguire
Went to deposit $538 today and when the teller counted it back it was only $513. Definitely suspicious and will be making sure I count every penny in front of these people from here on out.
-
September 2022 by T M.
I have been a member of the Tru-West Credit Union since 2014 and I have only had a few little problems that if I had these problems with say Wells Fargo or U S Bank then the issue would have never been resolved The folks who are responsible for the customer service are great people who are good at their jobs if they don't have a answer rather than bullshit You they have always hunted down the answers for my questions about anything that I could possibly come up with Whenever I go to the branch I get helped with personal service I feel like family and a bonus for the members is the shared network that lets me do my credit union transactions in person wherever state I am in and they always have a ATM that I can find and if I can't find a in network ATM then I can just do buy something at a Walmart or Target and ask for cash back so I am always able to get my hands on my money I don't know why anyone would bash on Tru-West unless they have poor money management skills or they don't value maintaining a good FICO score then just like anyone who is in business TRU-West is going to look out for the people who are in good standing to help keep the level of service that we have enjoyed over the years Trent M
-
March 2022 by Mark Stachew
Worst excuse for a bank everTellers are good. Managers are jerks.Don't get anything notarized there as they will unethically read the documents and ask personal questions. Constantly flag legitimate purchases and leave you embarrassed at the register. When it is fraud they will fight you and refuse to credit.... I would rate a zero if an option
-
August 2020 by Celia Rinaudo
This has been my family’s bank for our entire lives, and my first and only banking experience since I was 16. Great people, great service
