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April 2024 by MARK STALEY
I had a really bad experience at this store. I go to Twin Liquors to buy gifts for clients and on this occasion I had an important call come in at checkout. The lady working the register was a lady with short dark hair, like the one in the review prior to mine. She was really rude and loud in the way she asked for my ID. I showed it to her and then she loudly asked for me to let her scan it, after I had put it away. She was obviously annoyed I was on the phone. I let her know her vibe was off and customer service is bad. Then she literally snatched the product I had purchased out of my hand and canceled the sale. I was blown away by this and asked to speak to the manager. One would think the manager would start off a customer complaint with an apologetic tone. Instead she was just as rude. Customer service is in the pits at this location. I tried to contact the district manager, Mr Broussard, and never got a response. It’s absolutely crazy how a company can lose a client who spends thousands yearly on gifts over one employee with a bad attitude. I will start going to Specs now.
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February 2024 by Mary Cam Crawford Todd
Great Service
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December 2023 by Russell C
Huge store with tons of selections. 6pm today I walked in looking for a a sugar-free wine. I asked the man at the front desk where those were located. He said “I really don’t know.” No problem. I went to the middle of the store to a lady employee with short, super dark hair who was looking at a computer. I said “excuse me” and the reply was instantaneously “I’m watching something!” My brain about exploded is disbelief, because I happen to work as a customer service trainer. Apparently, someone had stolen something at the store. However, the correct response to a customer would be, “I’m so sorry, would you allow me just a moment?, or perhaps even call over another associate to assist. Needless to say, I exited the store laughing and won’t be returning.
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November 2023 by Frank Cervantes
Laziest dumbest poor customer service ever. They dont even have a public restroom its not there fault stupid people raise stupid kids
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August 2023 by Matt M.
Amazing team. since the first time I came here they were incredibly welcoming and helpful. I wanted to learn about bourbon and Angela took 30 mins out of her day to talk and give me some insight as I started exploring the bourbon world. Since then their entire team is always so eager to help with anything as well as just have genuine conversations. Definitely got a completely loyal customer out of me, I will always come here for anything. I might need!
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July 2023 by Nico A.
Incredibly rude. I was going to drop a ton of money; I'm all too happy to bring my business elsewhere.
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July 2023 by taj reid
I called to ask if this location had a specific type of wine. The woman who answered said if I had a question like that I needed to go to the website which would tell me which store had it. I said I needed to know if her store had that type because it was the closest to me. She informed me that she was "handling another issue" and was "too busy" to look, but if "just didn't want to look on the website", I could call back and see if there was someone else who had time to help me. She was very short and rude with me. Very confused as to why she thought this was OK. No problem, plenty of other places to go.
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June 2023 by johnnee777
Me and my wife, who are in our 30s, unable to make a large purchase here because only one of us have our ids. Was an unnecessary waste of everyone’s time. Specs and Chris liquor tend to have better prices and less hassle.
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April 2023 by Vinh Pham
Everyone here is so friendly, James, Heather and Angie are truly a delight to discuss different types of liquor and wines. They are so knowledgeable
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April 2023 by pinche_vote
I love this location! Heather was so helpful when I stopped in for my favorite Texas Tequila Socorro. She knew of the brand and was able to point me in the right direction. I love that for every case of Socorro sold they donate a case of water to local orphanages in Mexico. Love to see humans helping humans!
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April 2023 by Jimmy Gerhard
Specs has cooler staff, more options, better prices, and they actually keep their cigars fresh. Don’t buy cigars here. They are always dry af
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April 2023 by Katrina S.
So I've been here quite a few times and every time I come they are rude and lightly follow me around the store & I've had a few people not ID me at all so I don't ever bring my ID well the manger got called to check and said it's illegal to not get IDs checked but I mentioned that I don't always get ID when I go in soo not so good looking on his end... and there is one older lady that always seems to want to ID me and makes it such an issue we were standing in line and she was already telling us to pull our IDs out and spoke onto her little speaker that we all said we had IDs I really hate to think that it's a racial situation because the people before we're not ID and the people behind us were not told ahead of time to pull out ID well anyway I will definitely stay away from the location.... Not worth the sweat.
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March 2023 by James Gerhard
Specs has cooler staff, more options, better prices, and they actually keep their cigars fresh. Don’t buy cigars here. They are always dry af
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March 2023 by Kari S.
Great location and selection however, staff is completely rude every other time i'm there and they don't know how to follow policy. I've gone there multiple times and have been served without id and With! I just think they are not consistent within their policy. I think they need to make sure that everyone is checking every single customers ID so that is consistent! just a heads up
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March 2023 by Abhijeet Ghuge
I am happy I got a chance to shop at this place. Friendly staff, no one tried to sell me their "commission" brand like Total wine does, instead, they looked up the names of brands I asked and helped me get the things I was looking for.If I could, I would give them more than 5 stars.
