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August 2025 by W. John Pollard
Sorry says it all…about U-haul…at least when trying to refill a propane tank. This location was my go to place I could count on for a refill . I live south and have been willing to drive north with confidence of a refill in the past, but no longer.
They have a cute sign to download their app to request a refill . Did that but no one came out to refill my three tanks. Went inside and asked for help refilling my tanks. Was told SORRY…there is no one here to fill tanks now. I was told I could come back tomorrow before 2:00 pm or I could go to the Rundberg store since they have propane.
Drove 30 min in traffic to the Rundberg store and saw the same sign to use the app for a refill. Did that but no one came out to refill my tanks. Asked an associate working outside cleaning trucks for help filling my tanks and was told SORRY the propane tank pump has not been working for three days. I asked the associate why the Burnett store would have told me the Rundberg store had propane and have sent me here. The associate said SORRY…maybe they did not know their pump was not working.
I called back the Burnett store and asked why they sent me to Rundberg where the propane pump has not been working for three days.
Response…you guessed it…SORRY.
Enough wining…I give up on trying to save money with U-haul propane.
WASTE of my time.
Will pay more with HEB propane exchange and not have to hear SORRY or waste my time.
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August 2025 by Noemí
Phone number doesn’t work. Sends you in an endless loop. I finally pressed “0” and reached a human being working at the store. I explained my frustration with the phone system and the worker was dismissive. I asked for a quote on hitches and said there is only one person on staff with any knowledge to talk about hitches and that they’re not in right now. I asked to speak to another person because I felt like she was unhelpful and she hung up on me.
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August 2025 by Nataysha Doyel
Love U-Haul ! Always has the boxes you need and they will buy back the ones you don’t use.
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June 2025 by murilo M
Cloe & Eric are awsome they helped us get a hitch installed on our truck. With no issues at all. Great customer service very polite. Seriosly they deserve a raise.
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March 2025 by Conor Stuart
I was dropped off on time to pick up my truck I had confirmation on renting. They told me they don't have my truck here and that I need to go to a different location. Uhaul moved my reservation without informing me and waites until I was at the wrong location to let me know. Don't book here unless you want delays, poor service, and inconvenience on an already stressful moving day.
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November 2024 by Jeremy E. Kunzinger
One of the best U-Hauls
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September 2024 by Karla Zodapop
All good except that, as usual, they were out of the dollies I eserved. So be prepared because it is customary for UHAUL to allow you to reserve additional equipment, only based on the possibility of it being available.
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July 2024 by Karen Fairbanks Webb
Representative was very helpful. Very satisfied with the equipment that he helped me get.
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April 2024 by Ryan Leibering
Quick drop-off.
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January 2024 by Mark Taylor
From the moment I walked in, Jesse and Stella took great care of me. Jesse told me exactly what was going to happen. Brought my car in for the installation of trailer hitch…everything went quickly smoothly and both Jesse and Stella were friendly professional and again filled me in on everything done. Couldn’t be happier! Highly recommend. I would go back!
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September 2023 by Laura Hicks
Great customer service.
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September 2023 by Sean
I came from California with a temporary driving license issued by TEXAS DEPARTMENT OF PUBLIC SAFETY. ( I exchanged mine a California for a TEXAS)I'm a white US Citizen, and they ask me if I have an international Driving License.That is a Discrimination CASE HERE!!!They said they do not follow this policy:"Can You Rent a U-Haul with a Temporary License?Yes, you can rent a U-Haul with a temporary license. We suggest always bringing multiple forms of identification when you go to pick up your rental to verify your identity and avoid any issues."They make their own!Please be aware of those rental location ?
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September 2023 by Adam R.
We moved from Austin to Phoenix. We had most of our stuff loaded into a POD and shipped but decided to have a hitch put on our Volvo XC60 and take a few things in a trailer as the POD would not be delivered for a few weeks. Because my father had used U-Haul to put a hitch on his truck, I decided to do the same. I was charged $687 for the hitch install when I scheduled the appointment. Halfway through the installation process, I got a call saying they could not install the wiring on the hitch because the wiring on the Volvo was too small. I said that since they could not hook up the wiring, it was pointless to have the hitch installed. I said that I would be happy to pay for the labor that was done but I did not want a useless hitch on the back of my vehicle. I was told they would refund the cost of the hitch and wiring that was not able to be done.As I said before, they charged nearly $690 for the installation but only refunded me $270 and still installed the hitch. So, now, I have a useless hitch on my Volvo that I cannot use because there is no wiring for the break lights on the trailer. Add to that, I had to rent a truck rather than a trailer which was nearly twice the cost. I was in between a rock and a hard place because of the timing. We had no time to dispute this because the install happened on Friday and we left town the very next day.I have used U-Haul many times in the past and I would have to say this is the first time I've had such a negative experience. Thank God we don't live in Austin anymore because I would not use them EVER! Also, whenever any of our Austin friends mention moving, will discourage them from using any Austin based U-Haul team. They will rip you off!
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August 2023 by Sean Vysotsky
I came from California with a temporary driving license issued by TEXAS DEPARTMENT OF PUBLIC SAFETY. ( I exchanged mine a California for a TEXAS)I'm a white US Citizen, and they ask me if I have an international Driving License.That is a Discrimination CASE HERE!!!They said they do not follow this policy:"Can You Rent a U-Haul with a Temporary License?Yes, you can rent a U-Haul with a temporary license. We suggest always bringing multiple forms of identification when you go to pick up your rental to verify your identity and avoid any issues."They make their own!Please be aware of those rental location ?
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June 2023 by Brian E.
First off, they had what I needed for the best price. And the flexibility to let me switch my reservation at the counter. A+ for value and service.I interacted directly with four different employees, and they were all outstanding. I witnessed two other employees and their interactions with customers and they were also outstanding. The people working at this location were 100% fantastic.But they could have used another person at the counter to get them through the morning rush. I would up waitng in line nearly half an hour at opening, despite having a reservation. The counter was backed up and the line was long (which also led to periods where the guys working the trucks were having to wait). A third person working the counter would've stremlined the process and led to much less wasted time on the part of both customers and employees.
