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February 2024 by Ivy Shrader
Cy and her team was fantastic and had everything I needed to make my move easier
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January 2024 by Joseph Medrano
Worse service at this location. Not only is the Owner Operator a horrible customer service and hospitality. They are so unprofessional not only did I get charged 197 dollars for my rental they when back in and charged an additional 350 dollars. Without calling to let me know what happened they just went in changed the amount after I got my final receipt and charged the card I used in the beginning. This is theft I didn’t authorize this charge. They keep your information on file and will charge you after leaving. I have already escalated to the market company president but this location is representing U-Haul so so wrong. And the only people suffering is the customers cuz 550 dollars for a 3 or 4 day rental is ridiculous. I hope and advise people to go somewhere else it’s worth the drive then deal with this U-Haul.
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November 2023 by Giselle Og
Hi I was working with kevin to create a box to ship back an item, and he is heaven sent! He was patient yet determined and was able to deliver the job! Thank you Kevin!!!
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September 2023 by Keith JD Sanzone
Had what I requested ready for pickup no issues friendly staff
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July 2023 by Will Brown
Their 24/7 truck share program at this program does not actually work. You'll arrive and have to wait for an employee to show up
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July 2023 by Jennifer Johnson
Today, I arrived to find the elevator out of operation (2 days broken now per staff). No note on doors, just standing open. When we asked, we were told "we can't do anything till they send someone." When we asked how to get a car full of items to the top floor, we were told, " you can use the stairs". Guy was polite, I'll give him that.Everytime we are here somethings broken, truely our worst storage facility experience over 20+ years.
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July 2023 by Chad Rackowitz
I received a bogus receipt yesterday for a service I never ordered. I am seriously concerned about the security of U-Haul's data base if my account can be used or accessed by another customer. Thankfully, I had no credit or debit card saved in my account; otherwise I might be fighting a fraudulent charge to my account and have to cancel my credit card.I am preparing to move in a few weeks, but I will look for a different company that provides actual account security for their customers.
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June 2023 by Thomas H.
I have been a long time U-Haul customer. I have always received top notch customer support service which is why I continued to do business with them over the years. In my recent experience with them the materials I requested, the movers I contracted , and the customer service I have relied on while doing business with them have all failed miserably. 1.) In my prior experience I have received a free month of storage while using their services. One would think that using a "one way service" prior to and also using an "in town" service currently would qualify the customer for something they only need a "one way service" to qualify for. I explained that I was a long time customer that has spent thousands of dollars with U-Haul and was met with obstinate responses saying that I should have changed the reservation to a "one way service from Austin to Austin" if I wanted to take advantage of the promotion - which makes absolutely no sense. The only reason I chose U-Haul for both my moving truck and my storage was because of the promotion and familiarity with the brand - there are options out there that are far more affordable in the same approximate location as far as a moving truck and a storage options are concerned. Do yourselves a favor and do business with those people and not these people. 2.) The movers I contracted damaged my bed frame and other possessions in the truck because they didn't load it properly. Then, to literally add insult to injury, I was contacted mid-move by the movers manager to let me know that there was a previously undisclosed charge to offload my possessions into my storage unit. There was absolutely nothing in the contract about me having to pay for both a load and offload in the two hours I originally had the movers contracted for. The manager of the movers contacted me repeatedly and told me that he was going to retract his movers if I didn't pay the $135 he requested. The movers literally held my possessions hostage until I paid them over cash app. In addition to paying the manager over the phone I tipped the men $40 each because I didn't want them to feel like they were getting hosed. 3.) Even after explaining these issues to the General Manager of the storage facility, she was still adamant that the $21 difference between a "one way trip" and my "in town trip" wasn't able to rectify my experience even though there is a recorded loss of $155 on my end due to Uhaul as a companies unclear business tactics. I will now have to settle for a total loss of around $400 (in combination with having to reschedule and pay for a different flight as a result of being locked in their compound for 45 minutes. $300)) and sever ties with ever doing business with this shady group ever again. My family and I have used U-Haul for generations. It's really sad to see any sort of brand loyalty going out the window because of a situation that had an easy fix.
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June 2023 by Angela C.
Amazing place!! Very helpful staff! Me and my mom went to about 3 places before them and as first time renters we were looking for information on pricing and storing a motorcycle which was the main thing we wanted to store. All three places were rude or not helpful. But here they gave us amazing information and let us see the unit before deciding.and even got it clean for us that very afternoon.my family started filling it that evening.the hours to get in are very flexible.and rent is very good for a 10x10 very recommended.very safe as well
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June 2023 by Mimi Sakarett
Very smooth experience renting a truck! Was ready for me to rent a truck.
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May 2023 by Joe Brito
The only reason I give this U-Haul a 3 rating this place is not conducive for a moving vehicle truck and trailer combination I strongly recommend if you are moving your possessions to this facility do so with a smaller vehicles such as a 16ft box truck or something of that nature a lot of riffraff in the area as well but I don't think they've ever bothered the secured U-Haul place definitely not the best U-Haul place only because of the awkward entrance but I am pretty certain it is a secure place to store your
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May 2023 by Triniti Young
Rickeisha was extremely helpful, and pleasant to us. I highly recommend this location!!!!
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April 2023 by Julian Ortega
Horrible experience. I scheduled for a rental truck Monday and was told it was available for the upcoming Saturday which was my move out date and I had brought movers and scheduled my time around this availability. Literally 15 mins before I pick up the truck I get a call saying it’s no longer available and the closest availability is 50 miles away. You don’t realize the hell that day was and I feel there should have been some preparation for this. All I was told was a person didn’t return a truck and there’s nothing can’t be done. Do not do your service with this company. Moving is a stressful ordeal anyways and this caused a disastrous event for me.
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October 2022 by Danielle C.
Please heed my advice and DO NOT rent a storage unit here. The facility is disgusting, it smells like sewage inside the "climate controlled" area. Rat traps in units too. Hours were changed for customer storage access and we were not informed during move in. The elevators shut down in the middle of our move. When attempting to leave the property, the gate would not open due to the aforementioned. The storage hours are until 10pm-however-they closed at 8pm, unknown to us. I was stranded at the exit, at 9:30pm unable to leave. I texted and called the "after hours" manager with no response. I had to park the U-Haul at the facility and have my friends come back to pick me up. The following day when collecting the truck, I stopped in the office to inquire about the hours of access. The manager stated the hours are changed temporarily "for security reasons" and that this "information is not available online". (So we would've never known) This information was not conveyed to us at move in either. When I asked why no one responded on the after hours number, the manager stated it was her cell number and it's for "emergencies only". She also stated "I don't get paid for that (answering calls after hours)" and "it's "my discretion whether or not I answer". Please avoid this place of business to save your time and frustration. They do not care about you or service.
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October 2022 by Mukarram Kamran
My dad made a reservation there they lost our online reservation he didn't want to talk with the head office hq of U-Haul on the phone finally we begged him. Then he gave us a broken U-Haul truck then he gave us a U-Haul truck that was back in by other trucks he never apologized for any inconvenience. I had another friend make a reservation for U-Haul and they didn't honor their word and keep the reservation overall U-Haul are inadequate at what they do people only go their because Austin doesn't have many truck rental places to choose from.
