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February 2024 by Ty L
May not be too helpful with this but the location is horrible. There are 3 parking spaces for customers. 3! I was hoping to grab some moving supplies but abandoned the effort after not being to find parking anywhere nearby.
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February 2024 by Hamilton K.
The vehicle I got was disgusting, easily the dirtiest uhaul I've rented. Looks like someone threw up under the seats.
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January 2024 by Robert B.
Great staff, friendly and extremely helpful. Been here for supplies and to have a hitch installed! Recommend!
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September 2023 by KC Sherman
I scheduled my hitch installation online, pre paid, and my drop off was a breeze at 8/am on a Friday. No waiting. I got a phone call when my vehicle was done that afternoon, and received my receipt and warranty on my way out.
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September 2023 by mc musician
I use U-Haul somewhat often, And most of the time it's just ok service. But Jonathan and Luci we're absolutely phenomenal. Not only did they Make sure everything ran smoothly, they were also personable and even went out of their way to help me. I can confidently say I've never had a better experience at U-Haul than today. So to Jonathan and Luci I wish to say thank you for all that you did and do
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September 2023 by Joseph Yurkanin
Dee at this location is a fantastic employee and provided me excellent customer service. There was some confusion with another U-Haul location about where my u-box was so I went to this u-haul to get the situation figured out. Dee worked hard to find it, communicating with me the whole time and reassuring me that the situation would be resolved. And today it was fully resolved!This was some of the best customer service I’ve experienced. Thank you, Dee!
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September 2023 by Nathan Brown
Big thing to keep in mind before booking here: there isn’t very much space on this lot. Our vehicle was blocked in behind two others; the associate helped switch us to an accessible vehicle. When I returned it after hours, there was almost nowhere to park. Trucks were nearly spilling out onto the street, blocking each other in, etc. Definitely would rather go to a further U-Haul location than deal with that again.
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September 2023 by Julian Juarez
As others have mentioned, return service here is bad. Employees told me to leave my keys and they’d check it back in. They checked it in late with incorrect charges attached to it. This is highly unethical and poor customer service. I have a dispute pending and will have my credit card company withdraw the charge if it does not get resolved.If you need to move items using U-Haul avoid this location
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September 2023 by Nicole Majeske
This is my favorite uhaul to frequent. D, Lucy and Brittney always take care of me and everyone that walks in the door. Consistently great energy, customer service and know how. Highly recommend!
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July 2023 by Glenn H.
As usual, I went to pick up a truck and didn't have any supplies that I had ordered. Zero moving blankets dollies anything. The sales person who is also supposedly the manager looked at me like too bad. I was obviously not happy, but because I was not happy with their lack of service, she refused to rent to me. The company is an absolute joke.
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July 2023 by David McGee
The person who checked me in was amazing (truly 5 stars!!!). However, when I returned the truck there was no one available to check me in and they let me know that I would be sent a receipt. Well the receipt I was sent has erroneous gas charges in it and when I spoke with the local staff about the obvious errors all would say is “file a dispute” - even though I have visual / picture evidence that they had charged me in error.This place does not conduct business ethically and I would recommend that future consumers be careful. I will be interested if the “file a disputed claim” mechanism actually accomplishes anything fair. A shame for such a well known brand such as U-Haul.
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July 2023 by Mack O'Neill
Great experience, super friendly staff. I wish I had any names to give kudos to but it was quick and easy. Thank y'all so much!
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July 2023 by Jeongheon Choe
I've never written a Google review before, but this place compels me to make an exception.My experience at this location was truly dreadful. About a month ago, I was charged approximately $500, which was not intended for me. Upon returning the rental truck, I was only charged around $50. While it appeared that the subsequent renter had caused damage to the vehicle, U-Haul still held me responsible for the $500 charge. After contacting U-Haul, they acknowledged their error and assured me that a refund would be issued. However, they only reimbursed me approximately $150, leaving me still out of pocket for $350. This situation is utterly absurd.My latest contact with U-Haul revealed that there is currently nothing they can do to rectify the situation. They merely provided me with the contact information for their account team and suggested that I involve my credit card company in resolving the matter.Why should I waste my time and money trying to resolve this issue when it is entirely U-Haul's fault? It is exasperating that they refuse to take responsibility for their mistake.
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July 2023 by John H.
the employee took my trailer light adapter off my car while hooking it up, then proceeded to try and charge me more saying "we sell them inside" all while I can see my adapter buldging out of his pocket.... I made him disconnect and pulled off.
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July 2023 by Drew Edge
I live nearby, and I so it would be really great to use this U-Haul for propane refills, but this place is bananas. Over 3 visits here and a couple calls, I've seen: an employee sleeping at the desk, an employee taking an extended personal call while customers wait, I've been told the propane machine is broken, and two times that I've called since then to see if it is back in service, I've just been immediately put on hold forever, with them never picking back up again. When I've come in person the employees aren't quite rude, just seem flustered & pretty put out that there is a customer asking for stuff. I'd avoid this place if possible. I'm just trying to get a propane tank filled, I can't imagine what renting a truck is like here.
