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February 2024 by Dr. Ernest Annoh-Dompreh
Great place
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January 2024 by Moctezuma Gonzalez
Always a great spot to get uhauls the manager is kind
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November 2023 by Tiffany Mathews
Heather and her team are outstanding! They always make the moving process less stressful. If you live in or near North Austin, then I highly recommend this location.
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October 2023 by Andrew Cook
Vehicle they rented out had a lot of problems. Headlights flickering on and off, no dashboard lights so I had no idea what speed I was going, ramp was off its track and took 30+ min to repair and when I brought it in they tried to gaslight me and tell me there was nothing wrong with the entire vehicle after pulling the ramp out and shoving it back in once. No duh the ramp works now, I just spent 30 min fixing it...
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October 2023 by Jessie S.
We rented a U-Haul from this location and after driving 10 miles we realized we had brake issues, upon getting to our location we discovered there was brake fluid leaking. After the mechanic arrived, he informed us the ABS and brake line were purposely cut and the vehicle had not been checked before giving it to us. After we rented another vehicle from a different location, we returned our second vehicle to this location and got told that vehicles come back broken, and they can't check everything. I totally get not having AC or other things like that, but my boyfriend and dad literally could've died since the brake line was cut. We have learned not to rent from U-Haul locations without a fence.
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August 2023 by Aaron Mitchell
This was the absolute BEST U-Haul experience I've had across multiple locations country-wide. In a world where good customer service is hard to find, Kevin and his team were a breath of fresh air. They were kind, joyful, and helped me get my reservation earlier than expected. The equipment was spotless and basically brand new. This location isn't the closest for me but I will exclusively be coming back here for any future rental needs.
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August 2023 by Michael Honeycutt
Reserved online with an appliance hand truck. Picked up at 9am and they asked how long I planned on having it and how many miles I planned on driving. I answered honestly 8 hours and 40 miles. They said that’s fine, and that they close at 7, so I have a buffer if I don’t get it back by 5. Then they couldn’t find an appliance hand truck and I spent 2 hours calling and driving to different locations to find an available hand truck (because the phone calls went unanswered or was put on hold and then disconnected). Finally bought a hand truck because I couldn’t find one to rent. Now I’m running behind, not entirely because of the trouble finding a hand truck, but I understood the rental was priced for 24 hours and the 5pm return time was just a place holder for their paperwork. So I called and thought I was giving them a courtesy notice that I won’t have it back before they close today. Their respond, “you agreed to 5pm, and we have someone picking it up at 5pm. You can’t return it at 7pm, and certainly not tomorrow. You can either keep to your agreement or we’ll have to charge you extra”. Their wording was more polite. So, 1-star for not having the equipment I specifically drove to their location for, and for having this policy that I believe leads a customer to believe they have a full 24 hours to use the truck without making it clear that they’re trying to lock you in to return it sooner or pay extra charges; otherwise I would have said I need it until 9am tomorrow, and if I bring it back sooner, yay for everyone. Also, for all the locations not answering their phones and hanging up on callers. I understand they’re busy, so I would expect them to have a better process for handling calls and online reservations (cannot rent a dolly online unless you’re doing it as part of a whole truck rental)
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July 2023 by jacob knoche
I run a small business in Austin . When my truck broke down and I had jobs that had to get done I knew I could rely on uhaul. The store was clean and nice. I believe the managers name is heather. Was very impressed with how helpful she and the rest of the staff was. Headache and hassle free!!
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July 2023 by Carrie Murchison
What an amazing experience! The most delightful service ever. Especially Lory! She is a breath of fresh air!! I never imagined my mood would be lighter and brighter after visiting a U-Haul facility on a 108 degree day. Ha! Thank you!
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June 2023 by Foreign H.
I called for the availability of a rental truck and the female employee that answered the phone attitude was terrible and unprofessional.
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June 2023 by Randy C.
I needed a truck on a Sunday morning to move out of my storage, couldn't find a thing. But Lory came to my rescue with a Mystery Machine Van, let just say I'm satisfied it may take 1 more trip but it's gonna get that job done! thank you lory for your help... Randy.
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June 2023 by aleksa whitaker
Went in for a trailer hitch installation for my Subaru Forester and they did a great job! Amazing customer service and got it done in a timely matter. Highly recommend!
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May 2023 by William D.
I rented a 10' truck for a few hours and forgot to replace the gas for the 21 mile trip. They charged me $30 plus an additional $23 for gas. I was not informed of the amount they would charge if I forgot to get gas and I feel that I was ripped off. Next time I'll use another company.
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February 2023 by Gene Gonzales
Visited location today and the woman attending the front desk was very rude. Very unattentive and short, the people that uhaul seems to hire are unqualified for their position with little to no customer service experience.
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November 2022 by David Orr
It's frustrating to check their hours and drive there 40 minutes before their closing time and find out they don't want to refill a propane tank (a 2 minute task) because the guy who fills the tanks decided he felt like closing it early.
