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February 2024 by Clara French
Very professional, great experience will only be using this location from now on no surly teenagers and rude managers here like the other locations in Austin
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January 2024 by Essence domesticated
Look this place saved my bacon! I needed to haul furniture for my mom last minute. I setup a self check in with the Ben and white location and was told it’s only self checkout when someone is at the location. I got stuck in traffic timing was at exactly the hour mark. Then told we don’t speak English ? But got to Ed’s and was able to check in Online just like it said I could and when I had an issue after hours someone answered the phone and came out to help. I will only shop here for my U-Haul needs moving forward. Thanks you guys.
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March 2023 by michael n.
Personally, I'm the type that absolutely hates yelp. I think it's a place for people to come and bitch, and people rarely leave good reviews. Myself included, but I gotta say.... This U-Haul is run by an amazing woman Angela, super cool, friendly and helpful. I was talking to her while hooking up the trailer. I rented about trying to find a starter for my old backhoe. I've been looking for six months, she said she might know a place in 20 minutes after I left, she texted me the link. That's going above and beyond for a customer care. And I see they have some one star reviews, after meeting Angela, I can guarantee the people who left one star reviews are just "Karens".
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July 2022 by Robert A.
This morning called in and lady was rude as can be. Said if you need something wait outside and continued to hang up the phone.called back and she hung up on me again. Went to another uhaul nearby. This place sucks, lady should treat people how she would want to be treated if she wants to make money
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June 2022 by James Summers
Mom-and-pop style customer service paired with the inventory of a large company makes this U-Haul location great to work with. Definitely recommend seeking out this location specifically.
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December 2021 by Alyssa H.
I've used all the local U-hauls, and they are all fine in their own way, but this one has a Mom and Pop vibe. There's no office building or retail space, but Angela answered every time I called. She was extremely kind and accommodating. I had wiring issues so I was in and out a few times. I like how it's not right off the highway like all the other locations (pulling out into traffic+big trailer? no thanks). Angela is super awesome and the customer service is superb. I would make this my go-to location for rentals.
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September 2021 by roger rabbitt
Angela, thanks for all your help! You turned a bad situation into a good one! Had a so-called, reservation, at another location, however to my shock still had to wait in line, HELLO! Left that place not knowing where to turn, an remembered this location, thank GOD! Seemless, quick, an satisfied! Is how I will sum it up as! ???
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June 2021 by frogelicous Taskey
Definitely where I would go .great customer service. vehicles are very well taking care of.
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May 2021 by Michaela P.
Really enjoyed picking up a muddy truck in a muddy field after screwing with the on line pick up for over an hour. They tried to rent the same truck to another customer. Houdini couldn't get the key box open. Finally an unhappy employee showed up - an hour after we started the process - to (begrudgingly) resolve the issues
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May 2021 by Sonya Vargas
Amazing customer service! Very helpful & I will definitely use their services again A++++
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March 2021 by Hector Vargas
Excellent customer service. five star operation. In and out before I was ready. We will be back! Thank you.
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January 2021 by Mark Silcox
I love the personal service you get at that place. Very helpful, knowledgable, capable of their job. Angela is the best at getting you the best deals available. I have rented from her several times and will again. If needed.
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January 2021 by Ben
Great customer service. The best in Austin!
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November 2020 by MaryAlice Gerdes
You will never go wrong when you have Angie helping you when your not to sure what’s best for your traveling or moving situation.You can count on Angie to make sure you make the right decision.
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August 2020 by Winsur4
Had what I needed, and the equipment was well maintained. Will use again.
