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December 2023 by robert wascom
Easy pick up and drop off. Friendly employees. Will use again!!
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June 2022 by deanna mendoza
Customer service was terribly lacking. I can't tell if it was due to understaffing (long wait), but all but one worker (truck maintenance guy was so friendly and helpful - best person there by far) seemed to not care at all about anything, nor listen to what I was trying to tell them about the drop off location... Very frustrating!!!In addition to this upsetting encounter, we were already frustrated because we had made a reservation online at least a week (I think 2 weeks) prior for a 26' truck... I was told THE DAY BEFORE WE MOVED that there would be NO 26' available AND they had to change the pickup location to this place that was further away from the location we originally selected... This is the most upsetting part of everything because I don't understand the point of making a reservation if what I'm reserving isn't going to be available!! This seems like a scammy way to cheat people out of their money when they're in the vulnerable position of moving - we NEEDED a moving truck, not like we could completely cancel the day before!!! And then, if all of this wasn't upsetting enough, they charged me $158 instead of the current quoted reservation price of $152. I realize that this is a difference of only $6, however, given the fact that THEY changed my "reservation," it would at least have been somewhat comforting knowing they were trying to make up for the EXTREME inconvenience of shorting us the 6'.Worst rental truck experience ever.U-Haul seems to just rip people off by nickel a diming, and we will never be using them nor recommending them again, based on this whole experience. We (the customer) pay way too much to not get what we want in the first place, and then have to do the Customer service personnel job for them to return the equipment.
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March 2022 by Ali Kurdy
Fake location please report it to goolge
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October 2021 by Nesim Battal
Easy rents and honest service ?
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March 2019 by matt wolf
Joe was extremely friendly and helpful, I had no issues.
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July 2018 by Mark Banks
Poor customer service...
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July 2018 by Greg Lisiecki
Disrespectful moron
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May 2018 by Josue Rivera
yesterday night I receive a call from main office saying that my reservation was go to go , to day when I call the person and says that he was close and no going to be operate for two weeks or so, when I got the call the day before confirming that everything was ok. I don't recommend this place at all. bad deal . im canceling my reservation right now
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December 2017 by Jason Winkler
Waited for 10 minutes and no one every came to the counter to help.
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February 2017 by A Bizzle
Fixed my car kinda but he over charges for labor fee and it is impossible trying to get YOUR money back from him. He doesn't respond or answer calls. Ready to sue.
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March 2016 by William Dawson
This place is not owned by u-haul. I was cussed out trying to figure out why my scheduled location had gotten changed and I was subsequently hung up on. I'm now picking up the truck and the supposed manager has "locked the key inside". It is well past time to open and we are awaiting someone to get here to open up the place. The area and just the situation in general is very sketchy. A small camper sits in the front lot unused. I would not trust this place with the free brake inspection and engine diagnostics that it offers as well. ~be wary of this place
