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February 2024 by Aisha C
The size of the truck
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January 2024 by Edgar Lopez
Rented an enclosed trailer, clerk advised that I had to return it the next day due to someone already reserved it, I told him that I would not be able to return it at that time and that I needed it for 24 hours, he advised I would only be charged $20 for late fee, he then hooked me up knowing that I wouldn't be able to return it in time, the next day the manager calls me and advised that I would be charged $125 for not returning it on time, I tried to explain to him what the clerk had told me but to no avail, he insisted that the clerk had told him that I called the next day advising that I would not be able to return it on time which is a lie, he then said that he would only charge me$50 to which I thought it was my rental plus the $20 late fee but little did I know they charged me for 2 days plus $50 for an inconvenience fee, I want to add that uhaul being a big a a company it is, I advised them 24 hours in advance and the could've easily found a trailer for the next customer and we could both be on our way, but nope, they went the easy way out and charged me. Bad place to do business with!
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January 2024 by Jenssy Rodríguez Piloto
First of all, terrible customer service, they are thieves, liars and scammers, lying is a crime, which is why I think it should be illegal, practically the company's brand is 19.95 and from the moment you arrive they ask you for 100 dollars blatantly lying to you telling you that they are going to return the difference when you deliver the truck, and when you go to return it you realize that they even charged you for the oxygen you breathed while in it. They are liars, thieves, scammers and their service is disgusting , take your move in a horse cart, but DO NOT use Uhaul
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January 2024 by Michael Gostomski
Waited 30 minutes no one available to fill propane.
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January 2024 by Michael Burnett
A Good place to store all ur belongings
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December 2023 by Shay S
I have to say even after all the negative reviews and budget didn't have a truck for me I went with them and they had good service. I was running a lil behind on returning the truck and I called to let them know and no one would ever pick up which kept having a automated system keep going thru the prompts so I gave up and just returned it the price obviously came out alil different which is understandable. The receipt didn't show why I had to pay extra but I did sweep out the unit and interior so I wouldn't get charged a cleaning fee which I don't think I was but I thk the difference was due to me returning it about 45 mins late. The dude at check in didn't immediately acknowledge me while he was blowing out another truck but it was done in a timely manner. I am giving 4 stars due to the extra charges not being specified on the receipt.
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November 2023 by Ed Ortiz
Take the negative reviews seriously. I wonder why U-Haul hasn't investigated this place. We rented a truck for an in-town move. We had to hurry there because Joachim(?) the manager got passive aggressive on the phone with my daughter, telling her he may not have a truck for her to rent to move her stuff out unless she arrived by 1pm. When she got the rental (I was with her) we left it parked to go get a quick lunch, which we brought back 15 minutes later. This "manager" had meanwhile gotten into the closed truck, taken out the dolly she rented, and put it back in the store. It could have been rented to someone else, even someone going out of state and yet she was responsible for it! Fortunately I tracked the dolly down and confronted this "manager" who admitted he did it because he saw us drive off, adding that we shouldn't have done so. What a jerk. There was no reason for him to do this. He acts like everything is a personal offense and his passive-aggressive cowardly attitude changes when he has to answer to a man. U-Haul corporate: you need to take care of this!
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November 2023 by Matthew Teets
I see a lot of negative reviews, but Xavier really took great care of me on Thanksgiving day no less. Awesome customer service. He was the only person I dealt with but he was awesome in getting my rental straightened out.
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November 2023 by Big Pyyi
The manager likes to get smart until you get smart back plus the truck was in horrible condition…Also he asked was I sure a card was mine because I guess it doesn’t look like I can have a major credit card ?
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November 2023 by Mike Swanson
This location has the worst customer experience and tries to get away with up charging you for things that are out of your control. I highly recommend saving yourself the headache and going to a different location.
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October 2023 by Nicolaus Larez
I rent uhaul trucks very frequently for my business, typically 1-2 times a week and this location has always given me trouble. To start, the customer service is non existent and they often mislead you. But the worst of my complaint is the added on charges. Every time I rent from this location there is without a doubt an added fee for “cleaning” or “gas” when I always fill up before returning and make sure it’s as clean or cleaner than when I picked it ups I don’t get these charges at any location and I receive one 100% of the time I rent here. Do yourself a favor and choose another location.
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October 2023 by John DeBlanc
Added a cleaning fee when the truck was returned spotless! I moved one item, took my water bottle out of the truck when I left. They are running a scam when you return if you don't stay. I stood around for 5 minutes until I was told everything was fine, then when I get home there is a $25 cleaning fee charged to my credit card.
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October 2023 by Rome 5123
Called to rent a trailer and was on hold for 35min if I can give it 0 stars I would, called 2 time same thing another 20min worse place ever not wasting my time going in person they can’t even answer a simple question
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August 2023 by Evan Mickelson
I’ve tried a few U-Hauls around Austin. I would say the pickup/drop off was easiest by far and the 26 foot truck worked perfectly. We had reserved it about a month ago. Tristan and his colleague, who I didn’t get the name of, really helped make sure my experience was as seamless as possible. Will definitely be back soon! Not sure why the 2.9 star rating overall. Maybe it’s just people pissed about a reserved vehicle not being there on time. I think that’s a U-Haul thing, not a thing that’s specific to this location.
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June 2023 by Paul Nadeau
This UHaul is on my neighborhood, close and convenient. In and out quickly. I’ve rented storage space and vehicles before. Always good service.
