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December 2023 by Henry Krum
In same boat as the other reviewer. Can’t log on to online banking, can’t reset passwords, system doesn’t recognize the account. Unable to transfer funds to previously used accounts and unable to reach UFCU by phone.
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November 2023 by Lisa Brown
This new "digital experience" is the absolute worst. Logging in twice to get to your accounts is ridiculous. Showing a few transactions and turning the page to see more isn't user-friendly at all. Furthermore, I went online to transfer funds to pay on my loan but nope my loan is not listed as an account I can transfer to. I called the bank and there were 22 callers ahead of me. I waited an hour or so and called back. Then there was 47 callers ahead of me. Absolutely none of this is acceptable. I've banked here for 30 years but I think it's time to start looking at other options.
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October 2023 by Ally K.
Used to love this bank. Now it SUCKS! They updated their mobile app and online banking w/o warning, and botched the transition so completely that hundreds of customers were left without access to their accounts. To correct the issue we had to physically go to the bank and stand in line for their employees to walk us through their new broken, convoluted system. I just left there & the place was swarming with pissed off bankers. I thought a credit union would treat its customers better.. but for this much hassle and stress I may as well belong to a big conglomerate. Totally inept. I certainly don't trust them with my money anymore.
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April 2023 by Larae J.
Eric Lopez was the most kindest and time efficient Finance representative that I could recommend! I had an issue with my funds and he helped me out and provided the best information needed.
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October 2022 by William D.
Nayeli Medina helped me open my account and was efficient and well knowledgeable. She went about and Beyonce what I asked, and gave me the best experience I've had with a banker, ever. Thank you so much and keep up the amazing work!!!!!
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June 2022 by Sean S.
I had a great experience at the bank today. My account was overdrawn because of a fraudulent purchase at a gas station, and it put me in a real pickle. But after explaining the situation, Eric was able to secure me a loan for $300 that would get me by. He also waived the overdraft fees as a result of my account being overdrawn by the fraud. Honestly, most banks would not have gone to the extent that Eric did to help me out of a bind. I also met with the bank manager who was also very helpful too. I've been with UFCU for over a decade now, and they are always there to help out when you need it the most. I'm very grateful for them and they have earned my trust many times over.
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October 2021 by Green L.
I was accosted (harassed) by the security guard that stands outside the building. She started the interaction by telling me "today is not my day," and proceeded to start yelling at me for trespassing. When I asked if she knew if I was a customer or not she said "no!" and in saying that I proved that she didn't know how to do her job appropriately. The aggressive attitude was so off putting that I changed my mind about opening a new account through this company. I've been told to start an account with a credit union, but I can safely suggest you do not open an account through this business. I proceeded to go in to attempt to make an account still, and was not surprised to find that even the employees inside were rude to me. The way I was treated after the security guard went inside was even more deplorable, in which I was openly judged for my appearance and told I wouldn't "fit as one of their customers." This was all based on a security guard's MOOD. Highly advise against this establishment.
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June 2021 by Brandon T.
I was referred to try this bank out and so far so good. Very nice establishment with a great staff. I was introduced to Johnathan and he has been nothing but a godsend. He help me open my accounts and also gave me an actual understanding on what was going on. He was also able to answer all of my questions about credit, credit score etc. I can reach out to him if I ever have a question that needs to be answered that wasn't asked while in the facility. Again outside of him the staff is amazing they are very helpful with sitting and assisting people as well. So far so good with no complaints.
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September 2020 by Lisa R.
I've always loved banking at UFCU and hope I don't jinx myself. I'd like to thank Johnny Griffiths for his amazing customer service. He is knowledgeable and friendly. Thank you UFCU for hiring him. I read the 2016 and 2017 posts about his great service and here we are in 2020 and he's still amazing. Not sure where he is located these days given the COVID-19 situation but he helped me over the phone to complete a transaction that I usually dread. He was quick and knew what my concerns were. Car buying is emotionally draining. It's nice to know your bank is on your side when it comes to the exciting yet risky adventure of purchasing a vehicle. I'm happy to continue financing our family vehicles through UFCU. My children are now seeing the benefits of UFCU vs other credit unions in the area. Sorry to hear others have not had the same amazing UFCU experience we've had all these years. If you need to reach out to someone about a consumer loan, ask for Johnny!!! Peace and be safe!
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May 2020 by Tara I.
BEWARE...I filed a dispute with their Visa fraud department at the end of April, they sent me a letter with questions to answer about the dispute with an envelope to mail back and also an option to fax(don't know who had a fax machine these days but okay) I typed a letter, dated and signed them mailed it. I never received an email, text or call indicating that the fraud department had not received the letter and they took the money out of my account and overdrew the account! I called UFCU who passed me on to the Visa fraud department who told me it'll be 15 business days before they even open the case again and then another 15 days to get the money back in my account. This all happened the same day my car insurance and credit card payment was due so now I'm driving around with no car insurance and am late on my credit cards which will surely negatively effect my credit score. Rent is due on the first so I'm most likely facing eviction proceedings. This could have been avoided if they notified me that they didn't receive the letter through snail mail. They don't have the option to scan and email and only the option to fax so I'm wondering if this operation is set up for failure. They told me the bank would fax it for me but that was not mentioned on the letter and only after this debacle. I am stopping ALL activity in this account including my direct deposit and switching banks to save my financial situation. Be careful with UFCU if you decide to bank with them. I will probably NEVER get this money back and I don't have the product from the dispute and the merchandise doesn't have the money either so they took ghost money and systematically ruined my life and messed up my plans for my future. PROCEED WITH CAUTION.
