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July 2023 by Elizabeth J.
I could not withdraw any money. There was no note on the machine saying why. People need to have access to their cash. We will not move to a cashless system.
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July 2023 by pamela c
It was busy at 3:30 when I went, but I only waited 10 minutes. The gentleman took care of what I needed efficiently.
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May 2023 by Matt Smedley
Ian at this branch has been so professional and just genuinely a wonderful guy to work with. Went in for some questions about money market and loans and he not only helped me complete everything but he also followed up a day after to make sure I had everything I needed.Impeccable customer service, I will always come to this branch if I need any assistance.Thanks, Ian!
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May 2023 by Jeffrey Richard
I get the impression that your associates are happy to work at UFCU -- and that they also care about my business needs. I have never had an unpleasant experience at UFCU, going on nearly 20 years now. You have earned the top spot as my preferred financial institution.
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May 2023 by Patrick Larson
The only issue I had was that I at first went to the Ben White location and the change machine was broken. GRRR. I was on my lunch hour and had to eat up extra time to drive to Mopac/290. Process was very easy there.
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April 2023 by kimberly wygant
The teller was polite and efficient. I enjoyed her kindness!
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March 2023 by MaryBeth Weiland
Very friendly, helpful and patient. Not being from this area they took extra time to help us.
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December 2022 by Marc Clapp
Proud to be a member for over 25 years. Great bank.
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December 2022 by Andrew T.
Alexandria is awesome. Best banking experience I've ever had. Totally easy process applying for car loan.
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October 2022 by Steve E.
IAN and CHRIS are exceptional employees. I actually had fun during this visit. My girlfriend raided the candy bowl and we had some good laughs. Exceptional service. :)
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December 2021 by Jo Ann Richmond
This branch with every other UFCU branch I have ever visited has given me excellent and courteous service. I have been with UFCU almost 21 years and can honestly say their service from the drive through, to the tellers, to the loan officers has always been beyond my expectations. I haven't been with them for as long as I have if they were not doing everything they could to provide that excellent service. Thank you!!
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December 2021 by Christina Bryant
Great bank, everyone here is always so helpful.
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October 2021 by John Herman II
A Federal Credit Union.
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February 2021 by Henry L.
With this sort of technology these days- what ATM doesn't allow you to deposit checks at their atm! No option. So had to go through the drive thru to deposit checks- waited 35min!! And asked the teller why ISNT there an option to deposit checks. He then says oh it's b/c the atm is full of checks . It needs to be emptied. ??? On a Friday you would think the manager would have this managed better
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July 2020 by Greta Parker
Customer service # and office staff are always genuinely nice & knowledgeable. I appreciated the transparency for both new loans & refinancing. They were patient and educated me without taking advantage. I am naturally skeptical but happy to recommend after 7 months of being a customer.
