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December 2023 by Jonathan Graham
Friendly, and helpful.
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February 2023 by Magic Jack
One of the best I've experienced and same with the Menchaca branch where I get personalized service every time.Walking in or driving up just as friendly and efficient in all areas of our banking needs.
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May 2022 by Alison Verna
I just joined recently and am so glad to be a new member! Every single person I have spoken to either in person or on the phone has been incredibly kind, pleasant, professional, and extremely helpful. Coming from someone who works in Quality Assurance at a call center, all of the staff on phones are exceptional! I have felt genuinely valued as a member and highly recommend this credit union. Thank you!
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December 2021 by Thomas Mahoney
They refinanced our mortgage and it was the best experience I've ever had with a lender. Would recommend.
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July 2021 by Fairy Philosophy
Great at first until they start charging you fees left and right. Been with them three years and it's been the worst banking experience I've ever had. You get the occasional helpful person but most lie to you and don't take responsibility for UHCU's mistakes.
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May 2021 by L H.
This review is for the real estate lending department, as I haven't yet had much experience with the personal banking side of things. I did extensive research to try and find the best place to get a Home Equity Line of Credit (HELOC) so we could do some home remodeling. After phone calls with every credit union in central Texas, United Heritage really stood out to me. Their terms were reasonable, but more than that, their staff is truly remarkable. Regina, Lisa and Michelle are a power team. And each one of them is so personable, gracious and thorough. It's possible that I might've saved a quarter percent somewhere else (honestly, that's debatable) but the communication style and overall ease of doing business with United Heritage was super appealing. In the end, the people are what tipped the scale for me. In a world where red tape and impersonal, automated systems are the norm, the warmth and expertise of the folks in the real estate lending department made all the difference. Super happy with my choice.
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May 2021 by Laura H.
This review is for the real estate lending department, as I haven't yet had much experience with the personal banking side of things. I did extensive research to try and find the best place to get a Home Equity Line of Credit (HELOC) so we could do some home remodeling. After phone calls with every credit union in central Texas, United Heritage really stood out to me. Their terms were reasonable, but more than that, their staff is truly remarkable. Regina, Lisa and Michelle are a power team. And each one of them is so personable, gracious and thorough. It's possible that I might've saved a quarter percent somewhere else (honestly, that's debatable) but the communication style and overall ease of doing business with United Heritage was super appealing. In the end, the people are what tipped the scale for me. In a world where red tape and impersonal, automated systems are the norm, the warmth and expertise of the folks in the real estate lending department made all the difference. Super happy with my choice.
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February 2021 by Anastacio Marquez Jr
Excellent customer service and very efficient.
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December 2020 by Eddie G.
Great place for banking with super friendly and fast employees that will do their best to answer all your banking question.
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November 2020 by Anna W.
The folks here are really nice, but I don't recommend getting a mortgage with them, since they won't sell it, and they are not equipped to manage. My experience: - Got Mortgage, all good - Made large principal payment, so could recalculate the payments - Emailed them to redo, sent all the info, no response back - Two weeks later called in to figure out what was going on, and learned that they did not respond because I did not mention that I made the principal payment already. - Responded back that I had made the payment, no response, but I was told they would not respond. - Two weeks later I get my new recalculation and instructions on how to proceed. - Then I get someone else's name/address/loan questions on their loan from the same team, they accidentally sent me their private info - Finally get the payment info, the bank was great about notarizing, and then sent in. - Get notification it is all done, great! - Go to the portal, wrong info still in there, told it would be updated for the first payment of November 1st. Guess what? It is November 2nd, it is not updated, and so they took out the wrong payment. Man, I sure wish they would sell my loan...
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August 2019 by Ron U.
We've been members when they were the Bergstrom credit union. Time and time again this credit union has provided financial services to our family. My wife's parents also banked here so when the passed this credit union came to our rescue. Vivianne Santos has been with us every step pf the way and we appreciate here attention to detail. It's important to have someone who knows your history snd appreciates decades of continued business.
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October 2018 by Blossom Flower
I Love Banking With UHCU They Are Best Credit Union 😊
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October 2018 by Yury Kalenov
The Best! No lines and very good service!
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September 2018 by Liz Beth
I have found them to be very helpful especially in this day and time of skimming cards and fraud. The employees are quite professional and responsive. I also enjoyed the cappuccino machine.
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July 2018 by CW
I've been a member of UHCU since 2013 and never plan on leaving. They accommodated me since the beginning when I was in a tough financial spot with little income and no other banks would allow me to open an account. I even moved out of state for over a year and had no issue with utilizing the shared branch network. I just recently financed a newer vehicle with them at a lower rate than the dealership's financial department could secure with more favorable terms and couldn't be happier. Thank you UHCU and specifically Christina Rosas for making the whole process so seamless!
