-
August 2023 by Mike “Buffetboy” Buslett
Drive thru is not open till 630pm . Super lame
-
July 2023 by Juan C.
I had an excellent experience from start to finish with the home equity line of credit I solicited from this credit union. Regina did what every salesperson should do; she followed up on an inquiry I had made last December and she explained the process and some of the requirements. Lisa patiently explained what was needed to close the loan and Michelle took care of the funding. I would not hesitate to recommend UHCU to others for any of their real estate needs.
-
July 2023 by Crystal F.
They worked with me to fix the problems. I am grateful for their assistance and support.
-
May 2023 by John
I’ve been to most of the branches, and even though I can only say that I’ve ever had like 1 bad experience at any of the branches, I must say that the people that work at this location are exceedingly nice. For any reason that I have to go here, whoever helps me does a good job and is usually very polite, we’ll exchange jokes, strike up a conversation, whatever, I always have a good experience here.I’m specifically writing this review because of my experience the other day. I needed to get a money order to pay my rent, I was really frustrated and I was in a hurry. The lady that helped me was so polite, was very quick, and took the time to tell me that a cashiers check would be better suited for the situation. I left feeling much less stressed, and it really made a huge difference in how the entire situation affected me.
-
May 2023 by Ian R. Nicley
AVOID THIS BRANCH AT ALL COSTS!!! Go to another branch.The "Sr." teller and her associate spent 15 minutes telling me they couldn't do something any longer that the two just ended up doing after all (hmmm...I had been getting that thing done for the last year @ UHCU). The energy they spent explaining a change in processes was a complete waste of my time. It really felt like they just wanted to be "right" rather than help me.I think they need to review what customer service is about....If UHCU Mopac's goal is to upset customers and prevent them from wanting to go back to that location...then they did a stellar job!UPDATE 05/04/23: 2 other managers at 2 other separate locations confirmed they had never heard of the Sr. teller's reason for spending my time and arguing with me. She and her associate ought to realize I don't have to keep my money at UHCU and being in the "right" about something that isn't company policy shouldn't usurp better judgement to help.
-
March 2023 by Steven Gregory
Liars, shysters and manipulators! No accountability in the loan department at all. Had been a good lender in the past, but now can't be trusted. Take your business elsewhere.
-
February 2023 by Adrian Mireles
These people are friendly vultures save your money United heritage credit union is a scam and serious loan sharks.
-
January 2023 by Siva S.
I applied for auto loan since the rates were showing low when compared to other lenders. When I spoke to them they said the low rate is only for 12 month term.This is not good to attract credit applications by showing rates which no one will get.
-
October 2022 by Paul Lopez
I worked with Daniel Duprey on getting a auto loan and I just wanted to say it was a painless process. UHCU gave me the best rate in town and the amount I wanted. Worked with Daniel the whole time and he was very responsive and answered all my questions. The dealership didn't accept a Bank draft so Daniel was able to get me a check in one day. The whole process was done online and the only time I stepped into a bank was to pick up the check. Def recommend working with Daniel. They also have the best price in GAP, 10yr 100,000 miles warranty, and I also added the 5 year Tire, Wheel, Windshield protection plan. I have 5 years of not worrying about spending money out of pocket for my vehicle. Def recommend!
-
September 2022 by Armin zahrooni
DO NOT GET A CAR LOAN THROUGH THIS CREDIR UNION!! They are a headache to deal with and they make it very difficult to make payments. You either have to set up Autopay or call over the phone and talk to a computer that does not remember your information so it takes 15 minutes to make a payment over the phone. Also, DO NOT PURCHASE their Gap warranty through these people either. Most banks and credit unions will refund you when you purchase gap insurance and do not use it during the loan, but at UHCU you only get 60 days from the day your loan starts to cancel Gap because they say it’s “fully earned and non-refundable” complete waste of $400
-
April 2022 by Geo Speedy
For now on I’ll stick to my location in Kyle they are on top of it I went in here to do alone was greeted by the ugliest unprofessional I don’t wanna be here attitude front desk lady I’ve ever met The lady that did my loan was nice and helpful although I had her set up an auto pay for me I signed for it and everything then I got a phone call saying that my loan bill wasn’t being paid the person on the phone argued with me that it was never set up I had the paperwork to show them then they finally Took the late Fee off I don’t understand why they wanna argue with the customer if my other location didn’t treat me so well I would pull my money and leave.
-
March 2022 by Mark Khan
Seth Matthews, handled our query in the most professional manner, United Heritage Credit Union should be proud to have him on Lending Team . There has been ups and downs in our past interactions but truly they do step up and deliver, even the Leadership is very involved making a great experience. keep up the good work assisting your community with respect & dignity
-
January 2022 by Kris K
Mike was excellent and efficient with handling the refinancing of my 6 month old car, he was easy to visit with, very responsive to my emails, thorough with explaining the process along with giving great rates and terms.It was wrapped up in a matter of days, I was amazed at how quick and simple the process was and sad that I procrastinated over it for so long, could have saved even more money!
-
July 2021 by Erica T.
Today is Saturday. There are no viable options left to me to check my balance. There are no atms near me, there is no way to log in online, there is no person I can speak to in order to check my balance. I guess I'm f******
-
June 2021 by jacob shaw
Shout out to Morgan and Rudy for helping me bank, today!? UHCU employs personal bankers that are informed, courteous, and patient. Plus! This N. Mopac branch is conveniently located, and has plenty of lanes open during their drive-thru hours.
