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November 2023 by G Harmelin
This is November 2023 and by the end of this month UFCU is starting a new online and mobile banking extravaganza. And what an Extravaganza indeed. One user name and password for both. BUT, the new mobile app will not work with my phone due to the fact that it has a bit older version of Android. A phone that is only 3 years old but your new app won't accept the software any longer. SO, that means no mobile banking for me unless I buy a new phone. I love my phone. It's great and nothing wrong with it. Works perfect with the app you currently offer. Do I cancel my accounts and go to another bank? Time will tell. Since I live so far away from town this seems like a good idea for me, but maybe not so great for them. Savings, checking, business checking etc.. BYE BYE.RESPONSE TO YOUR RESPONSE BELOW: Absurd! This is evidently an auto generated reply that knows nothing about the issue spelled out above. I never said your new app is bad. I said it will not work with my current level of android, and I therefore would have to buy a new phone. Wake up and answer properly or go back to sleep...
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August 2023 by Liz
Used the drive thru ATM to get $200 cash for a trip. All went well at ATM. I appreciate the choice to get small denomination bills!
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August 2023 by j dominguez
The Brodie Branch is awesome.....staff is attentive and its easy to talk to the tellers via video phone.Sadly, earlier that morning I was at the Slaughter branch.....nice enough staff, but there was no way to speak to a teller.....had to do everything via atm machine.....I'll remember that next time I need to speak to a real person.
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August 2023 by Nabil Zeidan
I visited the Brodie branch to purchase a CD. The wait was noticeably short. The associate was courteous and handled my transaction professionally and expeditiously. Good job.
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August 2023 by Martha Hoyt
Staff is always courteous and helpful. I have been very happy with the excellent service i have always received at UFCU.
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July 2023 by Frits Wolff
Aaron Lay was very helpful in explaining to us, and getting our Certificate setup. Very knowledgeable in his job. Friendly on top of every thing. Thank you Aaron.
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July 2023 by Josh Swatosh
It was quick and painless, got my deposit done. Excellent customer service.
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June 2023 by Lynda N.
I've been with UFCU for 10 years and never had any trouble. But what a nightmare I was in today, when I had to report a fraudulent credit card transaction! Their automatic phone system does not make reporting fraud easy. There's not an option on their phone menu for fraudulent transactions. I had to go through the menu three times -- once through the credit card section and twice through individual accounts -- before I got someone who I could tell my story to. I had to verify my identity several times over. The automated system gave me such a tremendous runaround that I considered interrupting my day, leaving my kids, and jumping in the car to go down there and talk to a live person. When I finally got to someone, the representative talked about disputing the "transaction" -- but didn't even address how we could prevent this from happening again! I had to push him to get the card cancelled. Honestly, reporting fraud should be a one-button transaction -- but even if there are several buttons, there should be a clearly marked pathway. This experience has me rethinking having my account with UFCU.
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June 2023 by Michael Zawacki
Close and convenient to my home. ATM is my go to for fast deposits or withdrawals. I haven't been inside the branch in months and maybe once or twice since covid
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June 2023 by Deborah Ward
The bank manager, William was very helpful, as was William, the client services man that helped me.
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May 2023 by El Camino Printing
The folks there are so welcoming and polite. Always willing to help and provide information. I also love that it’s one of the few branches that are clean and provide coffee❤️❤️❤️
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May 2023 by William Buckmaster
I have two reoccurring issues with banking with UFCU. Deposit slips. Tellers require one when you make a deposit but none come pre printed with your check order. So I have to bring a copy of my account number and a pen, because three times there were none, to to the drive through. So a quick drop off deposit is usually with a very polite but remonishing teller tell you to fill out a deposit slip. Would like a smoother customer service related transaction. Or start accepting on line deposits. It is beyond the 20th century. So allowing a customer to deposit from home would smooth the chore out in the customers favor.
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April 2023 by Jimmy Zapata
Very happy with the visit to UFCU at Brodie and Menchaca. Receptionist and staff officer were very knowledgeable in directing and handling my problem.Thanks UFCU.
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March 2023 by Paco Delgadillo
UFCU has excellent customer service, great options for savings and checking accounts
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March 2023 by Katrina G
They keep claiming a check that needs to be deposited from another bank is an account not recognized by that bank even though they previously accepted checks from the same account. The other bank isn’t even being presented with the check. Nothing about the other account has changed, & there are funds to cover the check. This has been a repeated issue for the past couple months. Talking to a supervisor named Alisa was a complete waste of time. UFCU is the worst. Save yourself grief & bank elsewhere.
