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February 2024 by Mark Stevens
Excellent service and friendly staff. Helped me find the location in the Hilton Hotel very easily. Very convenient location for UPS pick up or delivery in the downtown area of Austin.
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January 2024 by Derek Resmini (TxSuperProducer)
This UPS store here houses PMB 482 which is for a homestead exemption service scam that preys on people who aren't aware of how the homestead exemption process works. They send out official looking letters in the mail to try and attempt to collect a $90 processing fee for a very simple online form you fill out.
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December 2023 by Daniel Nelson
I came here with a prepaid label and UPS charged me $60 in “handling fees” because “they’re a convention center UPS, not a regular UPS.” So I paid postage, plus random fees upon dropping them off. Stay away at all costs.
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October 2023 by Barbara Chiles
The UPS store did a fantastic job in shipping my oversized mattress. They were careful in picking it up and checked with me for the type of mattress to determine the best kind of box to protect it. When it arrived the freight shipper commented that they had never seen a mattress packaged so well. THANK YOU UPS STORE!
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July 2023 by Peggy H.
The UPS man Jaime Lopez is the best. I am a senior and he is soooo kind and helpful when delivering my packages. Great customer service!!!! I give him 5 stars
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June 2023 by Frank G.
Ups is just a bad as usps, I paid for a expensive item to be expedited in 2 days, it's been 4 and now it's Saturday
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June 2023 by Saf Mo
Best UPS store in Austin, was there for notary, special thanks to Cindy & her colleague.if anyone wants fast & great customer service, this is place. Kind, polite, sweet & lovely people. God bless u all.
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May 2023 by Sean Burke
Extremely thoughtful & helpful store leader & team. I arrived just a few minutes before closing time & despite the team having a holiday weekend function straight after the close & my items unexpectedly taking 15-20mins - the store leader & team adapted quickly, were in great spirits (despite the delays) & v.helpful
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April 2023 by Crystal Calhoun
I was recently here for the SCRS Conference (Hilton Austin) and relied on Cindy and Collen heavily for printing last-minute items for our display booth. No matter the request or short timeframe I gave them, they displayed such a kind and helpful attitude. Every day I went in, they were beyond busy! But they attended to each person and offered a warm welcome and a bright smile. This is truly commendable because as busy as the store was, I know it would be easy to be overwhelmed. I'm thankful for their hard work, attention to detail, and excellent customer service. All of my prints turned out amazing!Cindy and Collen deserve special recognition, a raise, and a bonus! They are wonderful UPS representatives.
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April 2023 by Linda L.
I had the distinct pleasure of meeting Patrick today at your Arbor Trails store in Austin Texas. Wow! I am intimidated by technology and do not have a printer. He quickly ascertained that I needed help, showing me how to connect phone with printer at store to return a product. Very kind and professional! Patrick is a asset to your store so please commend him on his patience dealing with a senior! He is a special guy. Sincerely, Linda Luebs
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December 2022 by FreeRecordsForLife
Giving this store 5 stars purely based on one employee named Noah who is probably the most helpful dude to work at a UPS store ever. I originally wanted to leave a worse review about a year ago when somehow while delivering USPS mail the postman picked up my UPS package inside the store. Whoops. Not sure how that happens but I will say that the Printing side of this store is awesome. Good price and fantastic customer service. Especially this dude Noah who goes above and beyond for no real reason whatsoever other than doing his best to help the customer. 5 stars all the way for that.
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December 2022 by Kasim Aslam
No clue what the bad reviews are about. This place was awesome. It was busy but they were super efficient. Colleen was exceedingly kind and helpful. They’re awesome!
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December 2022 by johnny b
They charge a greedy processing fee because they have too much business. Yes even for prepaid labeled boxes
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December 2022 by Franklin Whaite
Just leaving this here because I believe the current low rating is unfair. I've always been treated very nicely here.
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August 2022 by Scott Hamilton
The low ratings for this UPS store are total bogus! These guys are the best at customer service! I've had a box there for 7 years and they work well with everyone. They will work with you on the phone to help out, and everyone is super friendly.
