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March 2024 by Stacy Vaughn
Angela, Angela, Angela- girl thank u so much for the best customer service experience I've ever had! I came in 30 minutes before closing time (along with 6 others in line) and 1 register was down and the manager was trying so hard to do a notary & talk to tech support at the same time and his patience with the whole situation was great. Angela comes to the lobby and and she not onlymanaged to get all of our needs taken care of extremely quick on the new kiosk, but also at the same time she had all these customers laughing and cutting up! She handled that hectic situation with the best attitude, nothing was basic about this experience - it seemed like she was so engaging that the customers were in no hurry to leave & ACTUALLY ENJOYED THERE EXPERIENCE!! No one enjoys errands, but I certainly seen a store full of customers having fun at UPS tonight! Way to go Angela & Josh I hope to see those customers post some great reviews as well!? ??
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March 2024 by Matthew Claflin
Who reviews a UPS store?
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February 2024 by George Wilson
The staff at this UPS Store couldn't be more helpful and friendly. They expertly helped me get my last minute estate planning paperwork printed, signed, and notarized before surgery I was to have 2 days later. I didn't even know they offered notary public services, much less on the weekend, until I Google searched. A huge THANK YOU to the staff! They're wonderful folks.
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December 2023 by Mary Wolf
Helpful and efficient staff!
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December 2023 by Jenny Reyes
Josh, Katie M and staff are always courteous and helpful. They show great respect to all customers. For us regulars they always know what we need before even asking. I always prefer to come to this UPS store for my business needs.
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December 2023 by Julie Ellis-Tollemache
Last year I mailed a box of brand new coats and duffel bag to my daughter at college in NYC. I insured the box for I believe about $300 given the contents. It never got to my daughter. Tracking specifically stated it never got to its location but no one knows where the box is and although I have insurance and contacted the store immediately. I was tossed around, my insurance never paid out nor have I ever gotten my box back. I’d caution mailing anything of value. Once they take your money they do not care about your package.
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October 2023 by Heather Kelly Watson
Friendly, helpful, efficient staff. The store was clean, Josh was able to help me decide which shipping option would work best. Great experience.
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August 2023 by Hamed Samadi
I would give -5 stars if there were an option. They mistakenly expedited my package instead of the regular option. As a result, I was charged 10 times more than the amount I was told, around $400. I noticed the next day and informed Josh, the store manager. They mentioned that in order to refund the charge, they needed to bring the package to the office. They stopped the package shipment and brought it back to the office. However, my package has been there since August 4th, and whenever I went there, they said the package was not there. I called UPS support and UPS customer service, both of whom confirmed the package's presence, but the staff keeps ignoring that. It has been almost 5 days, and I am unsure of what I should do. This is the worst customer service I've ever experienced. They literally held my package for 5 days. Finally picked up my package today but the extra charge is still there, tired of doing back and forth with these nonsense, inexperienced, and rude people and will cancel the charge through Credit card company.
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July 2023 by Michele Pain
ALWAYS GREATI have only had good service at this UPS location. If there’s a line, it moves quickly and the people behind the desk seem very efficient. It is my go to UPS location
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July 2023 by Nonyo Business
Got a scam email somehow in my inbox. It had this address and another one in Delaware so i looked them up to see if they were a real ones before i deleted them.The email states it is from Hagenes Bashirian in Delaware under the address for this."Won an Amazon Gift card $1000"
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July 2023 by McScubin
I have always found this store a useful place to ship stuff. The staff are always helpful and just get it done.
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June 2023 by Kelvin Baumgart
Want to pay money for them to neglect boxing, labeling you package fragile, and have it stolen? That's my experience using this store once, and now I'm out $1500.
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June 2023 by Taxco Guerrero
Josh is a legend. Always courteous and resourceful- Best of luck enlisting in the Navy Reserves! Matt's been great too. Just great service all around at these two locations.
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April 2023 by Charles Kincaid
I had a shipping issue with UPS. I worked closely with Josh (the manager). Josh was very professional; patient, and listened. He went to bat for me behind the scenes with corporate and brought immediate and timely resolution to my problem. I am super appreciative of Josh for his prompt attention; his hard work and professionalism.
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February 2023 by T L
Never left a bad review for anywhere before until now. This location has an extremely rude service worker lady behind the desk. She threw my item into the UPS box which damaged the item. Then she mocked me as I told her my phone number. I had to take my package somewhere else because it was such a horrible experience. Buyers beware!!!