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October 2024 by Thomas Lengel
To the young boy with dark hair behind the counter around noon today. If you have an issue with a customer, don't make comments under your breath in front of said customer and then give some sarcastic BS "I said how are you today" when questioned about what you said. Don't be afraid to stand behind the words you speak, little one. If you're willing to say them once, say them loud and proud twice. If not, then apologize for your mistake and move on.
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October 2024 by Alena R
The staff and owner/manager are always professional, courteous, and friendly.
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September 2024 by Desiree Henson
I had a very disappointing experience with Tommy at the UPS store on Hargraves Drive. Today, he was incredibly rude to my teenager daughter who didn’t know she could scan a regular UPS package on the Amazon kiosk. Instead of politely explaining the process to her, Tommy took the package out of her hands, walked around the desk, and scanned it himself at the Amazon kiosk. He could have just as easily scanned it at the register where she had patiently waited in line like everyone else. This unnecessary behavior was rude and completely uncalled for.
This isn’t the first time I’ve experienced Tommy’s rudeness. His attitude toward customers is consistently unprofessional and unwelcoming. The store could benefit from better signage explaining the process instead of allowing employees to act disrespectfully toward customers who may not know all the ins and outs of their system. Additionally, when I called to discuss this issue, Tommy was unwilling to tell me when his manager would be available next, which further added to my frustration.
Customer service should be a priority, and it was sorely lacking in this instance. I hope the management takes this feedback seriously and makes the necessary changes to ensure better customer experiences in the future.
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August 2024 by JB Crue
$12 to mail a t-shirt in a thin plastic mailer via the slowest delivery option. Highway robbery.
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June 2024 by Jon Eberle
Forced to use self service kiosks that barely function, rude employees, and constantly a long line because everything moves so slow.
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June 2024 by Theodore Crawford
If you're going to regularly close before 6:30, just change the hours that you're open. Literally had a package boxed up and ready to go, just wanted to drop it off, and the door was locked well before 6:30. I love that.
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April 2024 by Deborah Maynard
This is the absolute best location for all UPS needs. Both Elizabeth and Lucas who work there are so friendly and helpful. They help you with amazon returns if you don't know what you're doing. It makes a huge difference in your day!
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April 2024 by Barry W
The owner replies here promising helpful and friendly staff, but I'm another customer who can attest to the unhelpful referral to the automated return system, which had already told me to talk to the staff. Understaffed, slow and unhelpful, quite the trifecta.
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March 2024 by R S
Lazy staff. 2 staff, refused to help. The gentleman gets a pass, was on phone, lady said she has to “balance her resources” and could not help me with Amazon returns while she was working in a print job. Make the drive to downtown dripping where people will help you, and not force everyone into a single choke point for self service amazon return.
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February 2024 by Mar Rom
The service at this location is incredibly disappointing; I wish Google had an option for zero stars. The employees are consistently rude and seem uninterested in assisting customers, often directing them to the automated label machine without providing any helpful guidance.
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February 2024 by Maya Strong
So I can help my friends send cards, print, etc.
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February 2024 by Julio Aarón García Hernandez
The guy was so rude. I go to this store on 01/09/24 at 11am and the guy working was so rude.
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January 2024 by Sheri G
I had items stolen out of my package at this location
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January 2024 by Susan Wiley
I mean it's UPS so the store is really as bad as the delivery. Customer service people are inaudible and have zero social skills.
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January 2024 by Charlie Smith
Slow and sloppy
