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December 2023 by Lauren A.
The two ladies who were working the day I came in were so sweet and processional. They weren't able to help me with what I needed at their location, so they got online and helped me look up other places I could go for what I was needing and were just so nice. Very clean and well organized building as well, seems well managed.
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November 2023 by Kristin Silver
My experience has always been a pisitive one. There are lines at times, but that is to be expected. Getting there early is always helpful.
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October 2023 by Vicki P.
The store went above, and beyond what they needed to do to accommodate my needs. It's always nice when you feel like somebody is really taking care of you.
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June 2023 by Kristian Ochoa
Worse place of business ever, I remember working here & I was told to change the radio station to English music by manager Denise since customers didn’t like Spanish music. Too many obnoxious upstuck white folks, this is by far the most judgmental UPS location there is, by the looks & tones customers give just because you’re Mexican & new to the area, besides the customers the manager was rude & racist. No joke.
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June 2023 by joshua konkle
My experience with this location is great. While at times there is a line. I remind myself they’re 2500+ Homes and Belterra alone. While I do have expectations for individuals and team members at places like the shipping stores. I remember that we never know who the last customer was someone worked with that person remind them of a deceased relative did that person have a bad day and take it out on them or was the person jovial asking them how they’re feeling and what’s going on with your day? In the end I’m thankful this location is so close to my home and despite some of the weights that occur from time to time I’m glad it’s here and there’s an option versus traveling to Bee Cave for Backa Dripping, or even near the Costco, Whole Foods at William Cannon. I’ll say special thanks to Thomas, Vaughn (and kids), Elizabeth and the leader ship of Janice at the store and in her family. Janice is patient and knowledgeable.
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June 2023 by Delta Whiskey
Literally every UPS store I have ever been in has a public Wi-Fi to use for pulling up returns. This place does not. Make sure you have everything you need before you come here because reception's terrible in DS, this is known, and they won't let you use their Wi-Fi.
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April 2023 by Colleen Fincham
This UPS store gets a whole lot of business from the big neighborhoods nearby, and there are always myriads of amazon returns. They run a tight ship, and are always ready with a smile for another customer to assist, even when the line is almost out the door. My 4 and 2 year old love going to the 'package store.' The kind store associates go out of their way to give them stickers, and there are lollipops there too. I have had nothing but successful errand runs at UPS. Keep up the fantastic work!
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April 2023 by Drew Pfanmiller
This is an extremely well-run UPS Store. As always, Patrick took great care of me today and the entire regular staff is always engaged and efficient - doing their best to manage demands of such a high volume location. I can only imagine the staffing issues they probably face along with having to deal with a not always patient or appreciative customer base. Cheers to Patrick and team for always managing to deliver with smile.
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March 2023 by Janine McDowell
I work for a small business down the road from this store and took about 20 air packages to this location. The associate who helped me was prompt and courteous, but another associate butted in while I was being helped. He told me that next time I couldn’t bring that many packages in and I had to call UPS to pick them up. I know that this is incorrect and just this person’s policy. Other UPS stores have never had a problem with making money off my drop off packages and it’s normally a quick and easy process.
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February 2023 by Fede B
Worst experience ever in a UPS Store! I need to notarize an identification form. I went 2 times to the UPS Store in Belterra, the Notary wasn't there. Eventually once I was able to find her, first she made a mistake on the date and had to cross out the form, then she refused to stamp it stating it was not needed. Super Rude and totally unprofessional.
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January 2023 by Jessica J.
The girls there are always so helpful to me when I go in for my weekly Amazon returns. Love to come to this UPS Store.
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January 2023 by Mathew Williams
Went in the other day and the staff was super friendly and even gave my daughter some stickers to play with. Will come back for sure. Thank you!
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January 2023 by K T.
Janice helped with notary services I needed and was friendly & efficient. She even multi-tasked to help waiting customers to make sure their needs were met quickly.
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December 2022 by Susan Gallagher
Get rid of the nasty female employee that worked at 6pm on 12/15/22. All of your employees are so nice and welcoming. Wherever you got this one you might want to throw her back. According to the Dripping Springs fb page a lot of people have the same opinion of her
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December 2022 by Kathryn D.
There is one rude employee working in there that the management never seems to care how she treats customers. Terrible customer service - avoid this place u til they hire staff that treat customers with respect.
