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March 2024 by Danielle Mondesir
All three of the gentleman were so awesome!!! They helped my boyfriend and I pick out the perfect mattress just in time for our move!
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February 2024 by Andre Molina
Walked in, walked the floor and wasn’t greeted at all. Zero business happening
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February 2024 by Amanda
All these urban mattress stores in Austin are closing
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November 2023 by Anne Bloomquist
Shane was so very helpful for us. My husband and I were confused by all of the mattress choices and after talking to Shane and testing mattresses we became more educated and much clearer about the choice we would make. He was very accommodating, took time with us and we look so forward to sleeping on our new mattress! Thank you Shane!
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October 2023 by S Li
Nice customer service. But the mattress’s quality is not good. I bought one for about $550 and it sank in a month. They said maybe it’s bc the foundation I put on so it sank. Exchanged two and don’t like them. Anyway, try Ikea first where you will be able to return for free
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August 2023 by Reva Gill
Excellent customer service! The salesman was very helpful choosing a good mattress topper and pillow for my dorm room. Upfront about pricing, quality and an overall great guy. 10/10 would recommend :)
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August 2023 by Cody Morton
Just bought our second mattress from here and are very happy with it. We've only had the first mattress for about 4 years now and it still feels good as new. Shane was incredibly helpful and he will definitely see us again in the future. Thank you!
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July 2023 by Ana Yanes-Garcia
Shane was helpful with my experience as a first time mattress buyer. There was some issues in receiving the mattress but I know it was on the end of shipping not on Urban Mattress during COVID. He answered my questions when needing an update and made sure it was delivered to me! Definitely recommend and will be again in the future.
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July 2023 by D Troglin
Love my mattresses. Learned a hard lesson that day though. Had 3 guys that came...one was telling the other two what to do. Left him alone while he got the the boxes and plastic wrap while he sent the other two to get my bed out of the garage to set it up in my other bedroom. After they left realized that my expensive gold earrings were missing, my 22 pistol was taken out of it's box and two necklaces with crosses were also gone. No wonder he was rushing them out the door. Hard lesson for me to learn. Maybe he needed it worse than I did ?♀️ His cross to bear. Always never leave anyone unattended alone in your home!
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July 2023 by Darrell Woods
Urban mattresses are extremely well made, comfortable, and affordable for a quality mattress.Shane was very friendly, knowledgeable, and very accommodating with questions and concerns I had. He is outstanding!!!
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May 2023 by Lindsey Johnson
Lillie was so great to work with! She was knowledgeable, patient, and made the experience an enjoyable one. I found the perfect bed to fit my circumstances and would definitely encourage anyone looking for a mattress to shop here.
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May 2023 by Tony Schum
Had an awesome experience shopping here with a major back issue. The owner was excellent and helped me get the right one. Would definitely recommend him over any big box mattress shopping experience, which is everything you'd expect with pushy salespeople and none of the upside of decades of knowledge.
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March 2023 by Bryna Dye
We bought the Uptown Hypurgel mattress last July (2022). Initially, I worried it was too soft, though it felt comfortable and my partner and I slept well. It’s been about 7 months and once a week one of us says “I love our bed!” I don’t know how it’s so comfortable and soft while being supportive, too — I wake up feeling great! I sleep on my side and back and both are really comfortable. Love the pillows, too. Last but not least, the customer service was great! Thank you Urban Mattress!!
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February 2023 by Sandra Villalaz
My husband and I looked at many mattresses before selecting the Lohi model at Urban Mattress. Shannon was professional, friendly, knowledgeable and most importantly be did not push hard.We returned at least 3 times to "try the mattress out"after lying on others in other stores.Each time we returned, he allowed us space to talk and think through our decision.We appreciated the opportunity to see the construction of the various mattresses as Shannon had the different components available to show what we'd be purchasing.We strongly recommend Urban Mattress and thank Shannon for his assistance.We can't rate the mattress and base yet since we haven't had delivery yet.
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February 2023 by Whitney Prange
My partner and I walked into Urban Mattress on a whim looking for a bed to purchase. Shannon was not only friendly, kind and helpful but he also did not pressure us at all. He patiently answered all of our questions and worked with us and our budget to find us the best deal. We appreciate his top tier service and will send anyone we know seeking a new mattress his way. Thank you so much, Shannon!
