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October 2023 by Kieran Mullarney
No joke, this is easily some of the best money I’ve ever spent. I’ve had my Bloom Camellia bed for about 1 month now, and every single time I lay down I am absolutely floored at how comfortable the mattress is. It’s truly perfect.I hadn’t bought a new mattress in nearly a decade, so I was nervous to go to a big showroom and face pressure from some salesman. To my delight, I walked in and was immediately helped by an associate Andrew, who took all the time I needed to help me find what works with no pressure. I told him kind of what I liked, and he helped me narrow down my must-haves and pick what would work best for me. Not only was I impressed with how well he translated my wants, he picked up on some things I didn’t even realize were important, specifically in choosing the right size mattress for me and my space.This is all reason enough to go here, but even better is that it’s a local store and not a national chain; the mattress I bought specifically was made to order and delivered right to my room in less than 2 weeks.I never thought I’d be this excited by a mattress, but here we are. Absolutely check this place out and treat yourself to a good night’s sleep. (Hey, even my cat loves it)
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September 2023 by Andrew Krogsund
James is great. We walked in, told him our budget and requirements, and walked out 20 minutes later after purchasing the bed that we decided was best for us with his guidance. He wasn’t pushy and recommended a mattress that was actually a few hundred less than our budget ceiling. UM offers free mattress delivery and disposal of your old mattress which is super helpful. Thanks!
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August 2023 by Kim Kelley
Awesome service, great products. Addie and her dad went above and beyond to help me choose the perfect mattress and make sure I had what I needed while waiting for my order. Smooth delivery and everything has been great. Highly recommended!
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July 2023 by zoëdoubledot
Best place to go when you are shopping around for a new bed! James is the Top Gun of mattress store salesmen, a professional sleeper and an educated sales man who will answer all your questions! I highly suggest purchasing from this business. Shout out to the other team associate, Andrew, for making sure the delivery was seamless! We will be sleeping soundly♡
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June 2023 by H M.
James took excellent care of us and ensured we found the right bed that was perfect for both of our needs. We love our bed and we couldn't be more pleased with our purchase!
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June 2023 by becky strange
Excellent information on choosing the right mattress. James was very knowledgable. The whole process was professional and efficient. Dylan and his team did an excellent job with delivery and set up. Importantly, we love our new mattress.
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June 2023 by brenda
James and Lillie were amazing help fully committed once I spoke with each of them. Knowledgeable and caring. I will update once my mattress get in.
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May 2023 by Carol Cofer
I had a very good experience at the South Store today with Jay and Shannon. I finally understand what I was needing from a mattress. Thank you for taking the time to answer all my questions. This was the third mattress company I visited and could see that Urban Mattress had better quality AND sales staff than the others! I felt no sales pressure and am very satisfied with my decision to purchase. They are the best!
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May 2023 by Tracie Dickey
James was very helpful in explaining all of the features of the different kinds of mattresses. He was patient with my husband and I as we had many questions. We are looking forward to receiving the mattress because we have needed a new one for quite sometime.
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May 2023 by R C.
Wonderful experience working with James. He is incredibly knowledgeable, helpful, and really cares about helping clients find what is right for them. Great selection. Highly recommend!
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April 2023 by Lisa Nause
Urban mattress south provided an exceptional mattress buying experience. Shane seamlessly guided us through the process and helped us easily choose the right mattress for us. He made an overwhelming decision easy and fun! I am a repeat customer and would highly recommend shopping at urban mattress.
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April 2023 by Katie Bartley
After 15 years with our mattress it was time to finally get something new. Several friends recommended Urban Mattress and specifically James and they could not have been more right. James exudes that perfect combination of incredible knowledge about the various products and a genuine desire to help. We initially went in to the North Lamar location and were grateful for James easygoing disposition. He gave us enough room to check things out but enough information to help us better communicate what we wanted. We walked out super happy with our purchase. But our experience didn’t end there as we weren’t quite satisfied with the new purchase. I sent an email to the store and was amazed I received a response within a few hours and a promise to help us make things right. James reached out shortly after and asked some great questions to better understand our issues. He encouraged us to try a little longer and then reach out again but not to worry, they’d help us find the right fit. Fast forward about 8 weeks and it was clear we needed to make the change so I reached out and James again was wildly responsive and encouraging. Hoping we got it right this second time but just incredibly impressed with James’s customer service and excited to recommended him and Urban Mattress to anyone going forward.
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March 2023 by Sheri Soltes
I received great service from James even though I had not been a customer for at least 10 years when I had purchased a mattress. He suggested ways to save on my purchase and went out of his way to make sure I tried every option in all the time I needed. I know I made the right choice and I am very happy with my purchase, the service and supporting a wonderful local business that is still amazing. You don’t have to be wealthy to get wonderful service at this store.
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February 2023 by Rachel Coppin
Amazing service!! Showed up today, uncertain of what we wanted. James walked us though several awesome options. He really listened to our wants/requirements and was incredibly product knowledgeable! I’ll definitely be a customer for life. This is the place to get your mattress. Thanks again James!
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February 2023 by Billy Fogle
James at Urban Mattress South provided excellent service and answered all of our questions. While completing our purchase transaction, I told him that his voice sounded a lot like Matthew McConaughey. Buy from James and he will throw in a free “alright, alright, alright.” Great store and I highly recommend it.
