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March 2024 by Volodymyr Kulikov
Quick and helpful.
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February 2024 by FashionKrista
I have been to plenty of PO around Austin, Tx and this one by far is my number 1 go to. Today made it even easier for me to give them a 5 star review! I had accidentally swapped shipping labels and realized after I had dropped the packages in the after hours drop box. They had already been closed for 50 minutes. I knocked on the corner door expecting no one to answer but a nice gentleman opened and gave me my packages back to fix my error. This would have been a costly mistake had he not been so kind to open the door and even let me fix my labels. Thank you to all the great employees at this location for being so kind and understanding. Anywhere else I wouldn't have gotten this fixed.
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February 2024 by Dalton martin
Beyond excellent service!I mistakenly had a package delivered to an old address that was no longer accessibleI called them and to let them know the issue and they let me know they had a carrier enroute to my old box and they would call me right back to let me know the statusAnd made it available to pick up the next dayThey made it a point to call me back and update me on their every moveVery impressed with the level of communication and service!!
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February 2024 by Ace Jones-Taylor
Awful customer service. We shipped a package weeks ago, carefully packed and even taped over the label with high quality packing tape, yet it was returned to sender with a huge HOLE in the box. They said it was returned due to “insufficient label” and wouldn’t re-ship or take responsibility for the obvious damage they caused in transit. Staff was rude and unprofessional.
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February 2024 by Joy Kennelly
This is for everyone clogging up my Far West Post Office because I praised them too much awhile back.This team of professionals are efficient, steady and handle your mailing needs quickly and professionally.Spread the love out and visit over here, but remember, everyone is over worked and under staffed. Be kind ?
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December 2023 by McKenna Hixon (mchixon419)
I have called this post office no less than 15 times over the last two days hoping for help re-routing a package and still have not had anyone pick up the phone. Why even have a number listed if no one answers and the voice mail box isn't set up?
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December 2023 by KaeLynne Ybarra
Slower than any average post office and rude.
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December 2023 by Richard Lowerre
Will not answer the phone to allow me to determine if this is the post office serving my home at which my mail is being held
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November 2023 by Kara Mischnick
Used the drive up drop box two weeks ago and my mail has not been delivered. Two different pieces of mail going to two different cities have been lost.
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October 2023 by Mike Hinijosa
DO NOT USE THIS POST OFFICE. I had to send in a birth certificate for my passport application and the person “helping” me switched the addresses between sender and receiver and on top of that entered them wrong. So my important documents not only have been late by 2 weeks, it’s not even clear if I can get them back.
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October 2023 by Domingo Cruz
First time ever having to send a certified letter. Terry walked me through the process and helped me get it sent out on time. Thanks Terry!
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September 2023 by Heather C.
I found the postal employee I interacted with to be kind and competent. This person handled my complicated rural mailing as well as an international mailing. It was made very easy.
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August 2023 by Mark Stevens
Friendly staff working and quite helpful with questions! Plenty of parking and easily seen from either N Lamar Blvd or W 34th St. I’ve been to this location several times to ship packages with no issues and generally in and out at about 5 to 10 minutes.
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July 2023 by Rob Jones
Staff is generally helpful and nice during business hours. However, the PO Box lobby hours are listed as being open on the weekends on the building entrance doors, and this is the second weekend day in a row where the doors have been locked at 9 in the morning.Seeing as weekends are the only days I have time to pick up my mail, I'm likely going to get charged a holding fee now. Y'all need to either update the hours, or actually be open when your listed hours say you will be.
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May 2023 by Trisha Patel
Don't bother paying extra in certifying your mail. I paid extra to have important documents sent to the DMV and certified it so that I could track the package and the mail never arrived at the DMV. When I went to check the tracking number, it says my package is still at the post office as of last week, which is when I dropped it off. I went to check with the post office on why my mail still hasn't reached its final destination, but all they could tell me is that the package was sent and they have no idea where it is. They forgot to put a second barcode that allows me to track it, despite me paying extra for this service. The package also has not been delivered according to them, but its in the process, however its been a week, how much longer? As a result of their carelessness, I am having to pay a late fee for the DMV for not submitting the documents on time and also having to pay a replacement fee to get my documents reproduced. Now every time I send something in the mail, I'll always have this fear that the USPS will lose the mail.