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December 2023 by Rebecca Martinez
Everyone who works there is so rude and unprofessional.
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December 2023 by Lakshmi Nair
I wish I read the reviews here before I approached the rude, unprofessional, arrogant clerk Melisa in this post office. I went there looking for help to track a priority mail express international, which was supposed be delivered within 3-5 working days and not delivered or being able to track beyond Chicago. I tried to talk to another clerk, who was trying to listen to me when Melisa started to step in unnecessarily, started being so loud, rude and arrogant with me. Basically she would not help or let the other clerk listen what I am trying to say. She made a grown woman upset and tearful, and when she sees other customers lining up she started to look in to her computer and tracked my mail I assume, and told me that it is expected to be delivered on Monday, which was only a 2 minutes job. keep in mind that there were no other customers others than me in the line when I went there. I went through the google reviews and I see at lease 3 times people have mentioned Melisa's name for her rudeness, many more that fit her description. I really don't understand what is HR and management doing. I really hope USPS would do something about it, because USPS should understand that these people represent USPS. I noted someone said about being in Government job. I would like to say I am in a profession that deals with public everyday, and I worked in private sector and now in Government agency. This is not how we deal with public.
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November 2023 by Graphene
Please note the ship by dates for the holidays. Hope this helps you this season. Cheers!
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August 2023 by Morgan Clark
Useless post office. Credit/Debit machines somehow down and then don’t even have enough change to take cash. No signs posted anywhere and I waited in line for ages while the clerk dealt with non mailing/shipping customers, and he didn’t bother to tell me or others in line about this
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July 2023 by Bill Crown
Why do they lock the self service drop off? What exactly is even the point. At least post times when it’s unlocked, this place is so poorly managed. Government at its finest.
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June 2023 by Nick S
I had one of the worst customer service experiences of my life here.I stopped in three days in a row just to have their ‘self service’ package drop not accepting packages, it was locked.On the third day no short of 4 people were working on a federal holiday, i am sure making overtime.I was told multiple times ‘we are not here’, which is odd because i was looking at 4 postal workers. When asked if they could unlock the self service package drop they said it locks when it’s full.Please keep in mind all packaging and shipping was don ahead of time, i just needed to drop the package.Melissa, the site lead, was rude, unhelpful, accusatory, and frankly needs to take HR and basic customer service training.If the post office wants a better name, please try to offer somebasic service.
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June 2023 by Melissa Ferro
I waited in line for 25 minutes because only one window was open, only to be told that her computer cannot give a receipt for a prepaid package. Now I have to wait in another line. Horrible service. They should shut this useless branch down.
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May 2023 by Rachel C.
If there was an option for negative stars I'd give it. This is the WORST post office in AMERICA. Very surprising since it is in a bougie neighborhood. I live in a ghetto part of town and the post office their is run down but EFFICIENT with competent people. I will never come to this one again. Do not come here. It's worth the drive to any other post office in Austin, or the US for that matter.
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March 2023 by DropBy
The service is always very slow and line is always very long. The service person really takes her time to go through the process. At one time, when there is a long line of people waiting, she introduced all the different types stamps to the customer after the customer clearly said she doesn’t care which stamp to buy.
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March 2023 by Jane O.
Very short staffed but the single person behind the counter was efficient (surprise). Line moved fairly quickly and almost everyone had to go through twice because their item was not properly prepared. I was told the cost would be $15 for my package but my credit card was charged $25. It was a flat package going media mail. I didn't understand the explanation but was eager to get out of there. I haven't been inside a post office in over five years. Hopefully it will be another five or longer before I need to see the inside again. Maybe DeJoy will have reached his goal by then. It's certainly looking within reach.
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March 2023 by Michalina S
This is the most useless post office I ever encountered. They are constantly out of stamps, forms and not able to provide the basic postal service.
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February 2023 by Ashley N.
The self service machine is not working 75% of the time consistently over the last several years. I ship a lot of items and I try to use the self service machine vs waiting in a long line. Inside, more often than not, there's only one person at the counter and the line is out the door. One of the USPS workers is a woman that is so unbelievably rude (late 30-early 40's) of hispanic decent (don't come at me for saying that, I'm just trying to point her out due to her behavior). Literally the worst customer service and she's mean. I've seen elderly people get super upset with her since she's so abrupt.Based on other reviews, this is all well known and I'm wondering why USPS doesn't try to improve. At least put in a second self serve machine so if one is out maybe the other one will be working.
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February 2023 by Olivia Cross
Every time I come to this PO the service is extremely slow. One rep talks sooo much (personal matters) to the customer. Makes it worse because she is not focusing on her work and just chats away! Urg! I literally was there 35ish min and only 5 people ahead of me. My tax dollars not hard at work. They need being efficient training & customer service training.
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January 2023 by Ryan C.
I wish I could give this place 0 stars. Never been treated worse at a place of business. stood in line for 20 minutes just to be greeted by an extremely rude woman who was not even remotely willing to help me. after our quick 2 minute conversation she pointed towards the door and told me to leave because she could not help me.
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January 2023 by Suzette B.
SloooooooooowMy 3rd post office this week They all are terrible No speed. No service
