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April 2024 by Roze petra
Found an awesome pair of shoes after over a year of being in boots and it happened to have a manufacture defect.I brought them back almost 2 weeks later, no box, no receipt and used shoes.Abel worked with me with expert level efficiency to locate my transaction and facilitate an exchange. I ended up getting a newer version and the travel kit to keep it clean.I appreciate great customer service and this is one of those times where it's worth a mention. He was knowledgeable about the products and chatted me up about shoes and boots the entire time and had a lot of software knowledge that most wouldn't. 10/10
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January 2024 by Dolores Garcia
Was a very nice, presentable, clean and neat store. Great customer service
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October 2023 by Nick N.
Sold me a complete on sale for $70, left the store and within 10 minutes of skating, I noticed a massive air bubble in the grip, and the tail was bending. I looked at the board and saw that the wood sheets were separating. I called and told them that they sold me a broken board and they told me that they couldn't do anything about it. Spend your money somewhere where they sell you shit that isn't broken.Update- went home to see what was causing the split, and literally saw wood glue from a repair someone tried to do. Vans sold me a board that someone broke and tried to fix. Literally go to absolutely any other skate shop. Vans will sell you trash.
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September 2023 by Jonny Matranga
Employees here have terrible communication skills.I called in to check if they had my size in a shoe. They confirmed on the phone. I drove in. They asked me what I needed. I said "Vans Era" they said "we don't have that".I picked the Era shoe off of the shelf and said "This one, in 11.5" the guy returns with the Era in 11. I say "11.5". He says "we don't have that size". I say "you confirmed over the phone you had it" he says "I confirmed a different shoe".These boys can't communicate and don't know the names of the shoes they sell. The guy also said when I told him 11.5, that "sorry, we only have unisex sizes" when in fact there is men's and women's size for every shoe.Overall, seems they have a difficult time with listening. In the future I will do their job for them and order online, and I won't waste my time talking with incompetent people at this specific store.
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August 2023 by Charles Roberts
Went to pick up school shoes for my kiddo. They had everything we wanted in the sizes we needed, all employees were very helpful and attentive. Easy in and out process.
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June 2023 by Jon B
Friendly staff, and since it's Van's, good products.
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June 2023 by Steve M
They didn't have my size but said they could place an online order for me. Great. Clerk got the iPad and had me enter my shipping and billing info. I handed it back and they completed the order, but the total was twice what I was told it would be.Them: "Sorry, we accidentally placed two pairs of shoes in your cart instead of one."Me: "No problem. Just cancel that transaction and run it again."Them: "I'm sorry sir but we don't do cancelations."Me: "What? You charged me double, and the order was placed 2 seconds ago. It hasn't shipped. Just cancel it."Them: "I'm sorry but we can't cancel it. You can do a return when you receive the order."It was an innocent mistake. I don't blame the clerk or the manager. But Vans is the only company I can think of that doesn't do cancelations, even one second after an order was placed. I checked their site and this is true. Buyer beware.
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May 2023 by Kimberly “Kim” Alfred
Finally found Van's in my size, really nice and helpful sale woman.
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April 2023 by Chris Lewis
Great selection of clothes and shoes, and friendly staff.
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March 2023 by Todrick T. Harris
The guest experience was tailored and not just Taylor gang but in reference to making you feel apart of a club or community, I thought was pretty cool. Found a great gold and silver vans cruiser decent for its quality! Valintines day they had a suede like velvet low top that was red I liked. As you may, the staff was great and had everything in stock ready to explore. Thanks yall! Uff.
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October 2022 by Leba Hans
Love Vans in general and I just wish this location had more selection
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October 2022 by Catherine F.
Got great help from Lee when buying shoes. He was willing to bring out as many shoes as we wanted to try. Lots of styles to choose from.
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March 2022 by Joe Montez
This is the way every store in the mall should be run. They acknowledge all the customers as they come in asking if there's anything they're looking for. Help them find what they need and wish him a good day. Super friendly. Super nice! I really like the store, the product and the people always will go back and look around
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March 2022 by Zulmi Urrecheaga
Worst customer service ever. We waited for 15 min for someone to help us and this young boy didn’t want to help us and contined helping new customers coming into the store without even looking at us and saying “give me a moment to my son”, after insisting several time this lady cashier came with such bad actitud and said that it was only she and the other guy in the store and we needed to wait, which was a lie because there were 2 more guys helping, total of 4 in the store, she brought the shoes and an a very rude manner said here’s the shoes, I need to come back and be a cashier. We left the store and told her how bad was their customer service, she didn’t even looked at us, very racist people tonight in the store not willing to help hispanic people, I will never come back to that store even when we love the brand.
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March 2022 by Ted McCoy
Good selection, great customer service- I'll be back next time I need some new shoes!
