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March 2024 by Sukhi Grewal
Dr. Mendelzon and her vet tech misdiagnosed my dog, gave me the wrong meds, and called me in an extremely hysterical, and emotional fit when I let her know about my experience. She refunded me $15 out of $200 for this experience... Ended up going to Firehouse, had a way better experience, and they gave me the correct medicine for my dog. I do not recommend this clinic, nor do I recommend this vet Lauri Mendelzon.
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February 2024 by josem sandoval
They serve well here
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December 2023 by Yesenia Marin
Took my cat here in November. (They did not explain pricing to me.) I told them that my cat had a bump on his cheek, his ears were bothering him, and that he had diarrhea. He also got a shot for rabies.Spent 200 something.The doctor told me my cat was fine, to give him medicine for his diarrhea. I expressed that I wanted the bump removed. (They said not to take off the bump cause it could come back.) I got a call from the doctor later telling me that the fecal sample I left came back negative.My cat's ear has still been bothering him a lot, so I called today to see what they had on file for his ear issue. Come to find out, they never wrote down anything about my concerns with his ear or bump. Plus! The lady on the phone with me said that they fecal sample did come out positive for something!After calling and talking with someone at the VCA. I am expecting an email of the report to be sent to me. I am hopefully getting a call back from the doctor sometime today.Will update this after I get a response. All this to say, I am dishearted & a bit frustrated. I'm likely not coming back here.Update: Got a call back. I am not impressed and annoyed. They say that they check his ears, but I don't know. I got the notes, and again, there is nothing written about the ears or his bump.She says that they don't check the ear if it not bothering the cat. But I know it was! I know I told them to look at his ears cause he was constantly scratching and shaking his head. I don't trust these people.-I will be reaching out to the email given. But again not returning here.
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December 2023 by Emily Slater
Dr. Mendelsen and her staff are amazing! They take such good care of our kitties and always take the time to properly explain care and billing.
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September 2023 by --
All of my pets records are inaccurate. I called to have corrected accurate records sent to me as we are moving to a new area and need a new vet and was told that the woman cannot edit the pdf and so cannot help me. Are you kidding me? You don't know how to complete a form and so I don't have accurate records of appointments and shots given at your facility? I was told they didn't have time for this to call back when Amy was working and hung up. Shame on you Jeannette and whoever else answered the phone.
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September 2023 by Quinn Casey
Love this practice! They treat is so well and are very accommodating. We travel from South Austin to see them!
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August 2023 by Craig Kahle
We took our cat Bonsai to VCA in May. We paid $1900 for an ultrasound, blood work and medication to help his poor diet and weight loss. We were given an unclear diagnosis which was nowhere near the root cause of the issue that would have been identified with an Xray. We then got a referral to an internist at a separate hospital that took months to schedule. Bonsai's fungal lung infection was unfortunately too advanced at that point. Please get a second opinion if you bring your cat to VCA.
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August 2023 by Ashley Thrasher
The vets, tech, manager and whole team is a group of really great people. We have two chihuahuas that go to 2 different vets here and they are both wonderful and incredibly compassionate. So glad I ditched thrive and brought my children to the doctor they deserve!
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May 2023 by Liliee Ng
My shiba Inu been coming here since I got him as a pups. Dr.Sophia is his doctor & she’s super sweet, fantastic at her job. The staffs are super friendly very helpful on appt. Really recommended.
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April 2023 by Noelle Donaldson
Spoke with Mary over the phone and she was super helpful and kind! I have visited a couple times and the vets/techs have been friendly and communicative.
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February 2023 by Allyssa S.
Insane pricing for anything you go in for. They don't explain anything to you. They don't give you time to ask questions, they just want you in and out as soon as possible. They will pressure you into procedures/ exams to get hundreds of dollars out of you. Don't bother asking what things cost over the phone- the receptionists don't know so it's a surprise when you walk through the door. You're better off finding a local place
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January 2023 by Haley Olivo
I cannot recommend this vet enough. The entire staff is patient, understanding, and knowledgeable. We see Dr. Mendelzon, and she always takes my concerns seriously and treats my girl like her own.
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January 2023 by Tina Bowen
If I could give this vet 100 stars, I would. Dr. Sandi and her vet tech(I’m so sorry I never caught your name) treated our Selene with so compassion and care, and educated us on so many things we could do help her live her best life! Our favorite thing was when Dr. Sandi got down in the floor to sit next to our overly nervous dog and spoke to her and us reassuringly to gain trust and rapport. And I cannot thank our vet tech enough for all the help and information she gave us! We were so incredibly happy with our visit! ❤️❤️❤️
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January 2023 by Demi Marshall
The Care Club membership is a huge relief. It’s worth every penny to be able to make a free appointment anytime I’m worried about my dog!
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January 2023 by Michael O'Neil
They are so kind and really care about your pets. Excellent customer service too.
