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February 2024 by Jodi Shores
I wish I had found Dr. Pasternak sooner. What a wonderful vet. She's the perfect mix of compassion, knowledge, experience, concern and friendliness. My dog immediately was comfortable with Dr. Pasternak and her staff. Thank you for caring for Janga.
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February 2024 by Julie Gracie
Great service. Excellent hours and a gentle, personal experience for my pets. I've been a client for over a decade.
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February 2024 by Jesus Cabrera
Dr. Mong & his staff have taken very good care of my dog. They are very good at what they do, very attentive & keep track of how he is doing. Although we have moved away, we continue to visit with them because we trust them.
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February 2024 by Andrew Dale
Outstanding!
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February 2024 by J L
I had such a great experience coming here. Dr. Pasternak is the best ever. My cat had a severe bite wound. She did a great job of getting my cat back to health and walking again. I've been to several other vets in this area over the last few years and I finally found a place where it's a pleasure to be a returning client. All of the staff was wonderful as well.
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February 2024 by Varma
The staff and veterinarian were very compassionate. Had to put down my dog a couple months ago, and they were the only ones who cared and listened. All the other vets I've been to in this city didn't care and just tried to make money.
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February 2024 by Ami Eliyahu
Best animal hospital in town! I'm grateful for choosing this place when I moved to Austin.Thank you Dr Pasternak and the staff!Mila says woof ?
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January 2024 by Shannon Owens
everyone was super nice, i’ve been here twice with both my cats and the second time for blood work for one of my cats. i was going to set up another appointment for my second cat to get blood work but no one has called to tell me the results of my first cats work. i’ve called three times and no one can interpret it except the doctor, who is too busy to call. very disappointing. i just called and had them email all of my records over for my new vet. hopefully they actually follow up with my pets care.
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January 2024 by uttam reddy
Great place..dr pasternak has treated my dog for years
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January 2024 by Lidia Hernandez
We enjoyed our visit with Dr. Mong last week with our new puppy, Kuma! Friendly staff!
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December 2023 by Tammy Waters
Loved this place. They literally saved my dog.
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December 2023 by Austin Dream remodeling
VCA lake line is not the regular branch I am visiting. After very bad experience in an emergency hospital with my dog Toy, I met beautiful caring people that actually love animals (which is probebly not obvious these days).Rubi was Wonderfull, and follow up with me the day after.Thank you for a really positive experience, highly recommended!!!!
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October 2023 by dani decaro
This past wednesday, my family and I lost our dog and family member of 14 years. Her name was Dolce :) I didn’t get any names, but the vet techs and veterinarians who aided us in helping her pass on deserve all the love and praise. They even let me and my brother keep the blankets she was on when she passed. We’d been taking her to them since we got her as a puppy, and we’re happy they were with us when she became a sweet old lady and when she was ready for her next journey. Thank you to the team!
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October 2023 by Rogelio Torres
You will have good and bad experiences everywhere, but the bad experience we went through was incredibly unpleasant and disappointing. Needless to say, we will not be trusting our pup’s needs to them any more.The backstory:We went in because our dog needed a urine test. Shelley P, the DVM came in and told us that due to our dog’s age, it was normal to have the issues were were experiencing. Then after giving us the 2 medication options, I asked about the side-effects on the treatment.That’s normal, right?Here is where it becomes upsetting… she proceeded to say “not a lot” but didn’t care enough to go into it and explained the side-effects. I had to “look it up” for myself and realized that I was about to really affect my dog’s health to deal with a lesser of an issue. After 3 minutes of telling us “nothing“ and alluding to my question, she left. By the way, we pay $91 for that “consultation”.After paying for the short conversation and the urine exam, I asked when could I expect to hear back on the results. They said 24hrs, which I believe is very reasonable. Well, here I am, writing this review 96hrs AFTER, and no results yet.I’ve called multiple times to ask about my dog’s results, and the receptionist keeps saying that Mrs. Pasternak (DVM) is busy, and that no one else is available. Really?It is so upsetting to trust your pup’s needs to a Vet and them treating their health (exam results) as whatever. This is sadding and unacceptable.
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August 2023 by Vitali Judin
Very attentive to our pup. I liked that even though he is so small, the doctor was always alert and ready for any unexpected reactions from our pup when examining. Easy online scheduling and email follow ups - helps to keep our records in order.
