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September 2023 by Catherine Lawler
We opened a savings and checking account for my 16 year old son today and Fran provided outstanding service! She shared great financial advice and some fun antidotes about life lessons around money matters. She should teach a class on budgeting and financial planning. I would definitely send my son…I would benefit too! Thank you for your help today! I am always pleased with Velocity and the customer focused services.
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August 2023 by Miriam Zamora
Staff was great ! Melissa was an angel she help me out so much and was super sweet !
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July 2023 by Christina Felix
Great bank fast service! Been with them 20 yrs
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June 2023 by Zach
Good bank, good people. Being relatively out of the way and occasionally closed during business hours is a major drawback, though.
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May 2023 by sam o
Fran is a wonderdul person that works here .she helped me with an auto loan and my debt card as well
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May 2023 by D M.
Been with Velocity for 34-35 years. Very pleased with the level of service. Never had any issues.
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May 2023 by elizabeth b.
I had a great experience today with Fran at my bank. She heard my concerns and listened to my issues and took charge. She also didn't act rushed or put out by the time that was needed to fix my issues. It was wonderful to see the customer care returning to our industries that are much needed after the pandemic. Thanks Fran
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May 2023 by iris
THE WORST bank i've ever used. customer service is absolutely nonexistant, so if they lock your card and your account without notice for no reason, you'll be stuck on the phone at HEB while the employees suspend your transaction because your CARD doesn't work. even DURING banking hours you will sit on the phone for a heinous amount of time trying to talk to anyone who isn't a robot.i'm honestly more angry at myself for not switching banks sooner. they charged me every month for MONTHS for a "mail return fee" -NO idea what that is or why; no one at the branch even knew. just literally the worst bank. save yourself the trouble and go to UFCU. velocity is trash.
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May 2023 by Mari Johnson
These 2 employees should be singled out for outstanding service. Melissa and Clarissa actively ensured that I made the best decisions when opening my account. Their knowledge as well as kindness will always stay with me. They are truly an asset to Velocity!
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May 2023 by Patrick Perez
I went to the Brodie Oaks location to have a benefit form filled out. I was helped by Fran whom was very friendly, empathetic, and an absolute pleasure to chat with. Fran made me feel at home and was very patient in getting all the details to fill out my form.Thanks Fran and all the staff at the Brodie Oaks Velocity CU!!!!!!
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May 2023 by Ramon Sandoval
Fran and Donette were both very helpful the last time I was in with questions about my account. They took the time to explain and help me understand my account better. I really appreciate them taking their time especially since I'm disabled
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May 2023 by Shama Ram
Melissa got me in and out, She was awesome!!! Definitely recommend her. She definitely knows to provide the information to her clients.
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April 2023 by Malia LiVolsi
I've had a great experience with Velocity! They were really understanding when I was going through health issues and got confused on some payments due to the meds I was on.I went into this location and Fran was incredibly patient, kind and helpful. Fran is the best!
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November 2022 by BP
If I could give negative stars I would. Worst financial institution I have ever dealt with. Had a loan with this company and paid it off in full only to have them keep pulling money from my account. Went into a branch in person to close out all my accounts so I have nothing with them and they still pulled money from my account. Put a stop payment with my other financial institution only to have them pull money again. Come to find out that they suspiciously changed the way they were pulling money so that they could initiate another transaction illegally. I was told that this could only be done by a person and would never happen automatically. My other financial institution told me they violated several laws and that they were going to report them and that I should contact an attorney. Which I have! Do yourself a favor and do business with someone else.
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November 2022 by R. South
With "free checking" at Velocity Credit Union, you get what you pay for.
