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January 2024 by Tony Avilés
I came in to do some backing stuff to figure out my finances. Wonderful people and atmosphere.Fran was a huge help with helping me understand my situation.I'd recommend VCU to anyone looking for an easy to deal with credit union.
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January 2024 by Lequita Daniels
I love this credit union. There are numerous benefits and rewards for being a member. It is easy and simple to open and maintain an account or multiple accounts. You have questions they have answers. Custom service is top tier!!
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December 2023 by Ela Darling
My mom fell victim to a scammer and she almost lost her entire savings. Fran at this branch immediately jumped into Hero mode, got her accounts squared away, and totally saved the day. So grateful for the staff here!
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December 2023 by susie saldana
I have nothing but great things to say about you all. Very professional, but most of all so kind, helpful & patient with me. Starting with Donna, Fran, Chrystal & Phil.& Sarah with me on the phone. I applied for a Holiday loan. Again everyone so helpful & really working hard for me to get approved.& I was! What a blessing.Again all very professional & I always recommend family & friends to this bank.Also like to thank all tellers they all know me by name. & that's a great feeling.
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December 2023 by Bonnie K.
I recently encountered an issue with my account after almost 20 years. I went to the main branch to seek assistance, and the woman I dealt with, Fran, was unbelievably kind and patient and helpful. Throughout my history with this credit union, I have always received great help from the people involved. I highly highly recommend, I don't need the credit union in South Bend. I can't speak highly enough of Fran.
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December 2023 by Gerald Steward
Damian Garcia mata, gave me Great Customer Service, very Professional and Curtious, he exeplfies what a customer service rep looks and act like!!!!! I look forward to coming back into the Bank, I will recommend this Bank to friends because of Great Customer Service
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December 2023 by Bennie Lopez
Velocity CU is a prayer answered. Very customer-oriented, friendly, sincere, and professional! I will be a member for the rest of my life. Thank you Velocity CU.
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November 2023 by Byron L.
I like most people have autopay set up. Specifically for my truck with velocity. Truck is almost paid off. For some reason velocity did not draft money from my account for one month. They drafted money from my account every month before for years, & there afterwards another year. Why they failed to make a payment to themselves is beyond me, and their collections supervisor (James). However, they finally call me A YEAR LATER to let me know I have a late payment, and an extra 160$ late fee. This is while they are still drafting payments out of my account. Nobody could tell me why they failed to pay themselves with my account they have access to. But I was told by (James) there's nothing they can do for me on the late fees, and that it's my fault for not keeping up with my account. Unreal. The worst.
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November 2023 by Raquel Cuellar
Velocity has been one of the best banks to help us get a loan when our ac went out. Thank you Velocity
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November 2023 by Jennifer B.
Been a customer for like 10+ years have had over 100k in and out of the bank just in the last year. Tried to order new checks. For one they cost an arm and a leg to order from the company they print with, from their online portal. Velocity has always had two addresses for me on file, a mailing and physical address(without a mail box). They have the wrong one on file for shipping checks below! So I called to get it fixed so I could order. They said they could order it for me, then proceeded to tell me the shipping price would be either $10 for non tracking and $24 for tracking (f#cking outrageous prices). I told her I have it on my end that there are more shipping options, and one is free. She argued with me saying well maybe if I call the printing company they can charge me the correct price... yet it says here that I have to contact the bank to get the address changed... velocity drops the ball and provides them the wrong address, and they cannot correct it. So me the customer has to just eat it and pay more for shipping... No thanks I will take my money else where!! My roommate says his checks are super cheap to order at his credit union. I guess it pays to be at a better union!
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October 2023 by Steve Harris
I have been a member since the mid 80's. They have always treated me good. When I lost my wife they corrected my account with no issues and were very sympathetic.
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September 2023 by Dena Roberts
Fran at the downtown branch got my Zelle service straightened out for me. Fast, professional, and quality customer service. I'll ask for her next time I go in.
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September 2023 by Random User
The first car I was ever able to finance was because of these folks. They are amazing and helpful. I am rebuilding my credit line due to a...hiccup in my life and once again Velocity is helping me to buy out my lease so I can keep my new truck I seem to be in love with! Nothing but love for this Credit union. Danielle Harris was the Manager that helped me out the most. Thanks New Hope Drive Velocity!!!
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September 2023 by Kiahara Gallington
Wonderful staff, nice and clean building. Was greeted with a big smile as soon as I walked in. Evelia was amazing and very kind. Great Credit Union
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August 2023 by Jonny N.
Consumer Warning!!! They turned my account over to the State of Texas Unclaimed Property Division after one attempted phone call- this is after I've been a member for over 15 years, moved out of Austin-so quit making deposits, but still filing my 1099 every year and receiving their emails regularly. When I called to inquire- they were extremely rude about having only tried contacting once by phone, unable to leave a message (due to my being out of the country at the time) and never bothering to send me even one email, pretty much, too bad- out of luck. With so many options to choose from Velocity should not even be considered!
