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November 2023 by cody hutson
Really unhelpful specialist. I placed an online order and after 3 hours they still had not placed the single item into the pickup locker. When I got there, no one was in the store and there was a specialist who was browsing on his phone. When we called support they needed some one off code set up 6 years ago to verify my identity. I will never do a store pickup again. I honestly don't even know why these physical locations exist.
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November 2023 by Taylor Hunter
Joseph was SUPPER helpful, and got me my new phone easily and quickly. Overall the whole staff was very accommodating and nice. Definitely recommend seeing him.
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September 2023 by Julio Herrera
To the guy who assisted me in Getting a screen protector for my phone.. I wish I got your name so I could've given you a shout out here if that Matters.This location is definitely a Gem in the city. The level of Business professionalism and Hospitality is Top tier! Everyone was definitely friendly and Knowledgeable. Great job to this team! — other verizon stores could never.
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August 2023 by Tijana Djurisic
I just wanted to share my amazing experience with Joseph today. I always dread when I have to make changes to my account because it typically takes a long time and it just boring to be honest. We were able to have fun and Joseph was able to make it look like it didn’t take that long. Knowledgeable and amazing staff altogether at this location. Chris was helping out where needed as well and just overall a great team. Thank you guys!!!
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August 2023 by Kelly Vinson
My phone quit working properly the day I traveled to Austin for a Keller Williams conference. Waiting to use my Asurion coverage wasn't an option. The Verizon representative did a fantastic job helping me choose a replacement for my current device and transferring data from my old to new phone.
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July 2023 by Manuel Herrera JR
Hello, Y'all... Verizon has become by far my go-to for cell service, and this location (on 5th St) is from now on my Favorite location. They're very professional, attentive, and knowledgeable. On my most recent visit, I bought my new Air Pad Pro and left very Happy with it. Give these guys a chance, I'm pretty sure Y'all will share my assessment!
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July 2023 by warren mack
Good Morning Early Everyone! ? I've been to hell & back...other people's insecurities; or just "Flat Out Ugly Beings." ?Only By God's Grace; I live downtown, on LADYBIRD Lake/Trail! I had to go pay a bill only to Encounter The Best Service, One Couldn't Imagine, Hope, Even Pray OR Dream. ? I will find the name of the young man who helped me but,For Now: He did absolutely everything I needed. He went Far Beyond What They Are Suppose To Do! I left there knowing I Exsist & Feeling....A Happiness I Couldn't Decribe.As Human Beings: We All Need To Become ThatFor Each Other! I can't wait to go back. ???To The Young, Amazing Humans I Encountered:"I Can't Thank You All Enough!" ?? ? ??If you look close enough you will see the ♥️, with a man inside. I believe GOD surrounded me with What's Been Missing: Letting Me See, & Feel.... The Love I've Always Given; Is Being.....Returned!!!
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June 2023 by Angela Parks
Julio was so helpful today! I appreciate being able to come in person to get a problem fixed. Very satisfied with my customer experience
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May 2023 by Ashby Fristoe
Micole was very helpful. He found the correct accessory for my phone. I was very pleased with the level of service I recived.I reccomend this Verizon store on 5th Ave. in Austin.
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May 2023 by dodgers4545
Store can only sell new phones. Zero support offered, added bonus thar Verizon 5G is useless in most of Austin. Service today is slower than it was 8 years ago. Just very sad to see Verizon decline so much.
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May 2023 by Tom Bennett
If you go to this shop they are all friendly and nice and helpful but zone in on Micole the guy from Alaska with a big beard - Exemplary customer service and a bloody nice guy to boot! thank you for your help!
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April 2023 by Ariana Alvarez
Super quick and easy to get my new phone! It was also my first time buying a new phone on my own! And Miss. Sarai made everything super clear and was super patient the whole time!! She has super great customer service!!!❤️
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April 2023 by Paige Martin
Darlene was AMAZING!! She was very attentive and even stayed late to help with our phone transfer. 5/5 stars for sure!!
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March 2023 by Bernadette Peace
The customer service there was top notch. David truly made my whole day and provided exceptional service and went above and beyond to make sure I was taken care of and my phone was all ready to go before I left. He made my day... probably my week. Thank you, David :)
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January 2023 by Jennifer Koppel
Joseph Capetillo was absolutely amazing. He took his time to make sure all of my questions were answered and phones transferred smoothly— even texted me the next day when one task we couldn’t complete was available to complete.
