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February 2024 by Jake Robbins
Pharmacy is a disgrace
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December 2023 by Michael
Mid-tier service but the wait times aren't bad.
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August 2023 by Mike H.
I'm in line at the pharmacy right now and these FREAKS do NOT care about your time. Disgusting.
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June 2023 by Stephen King
Yesterday I was prescribed Ritalin by a psychiatrist based in the Dallas area via a virtual appointment, after being diagnosed with ADHD. I told them this was my preferred pharmacy, because it’s closest to me, and the psychiatrist told me that Walgreens should text me when it’s ready, and it should be ready for pickup today.After waiting for a text from Walgreens for most of the day, I decided to go check for myself to see if it was ready. They told me they did not have a prescription for me, and when I told them I was prescribed Ritalin, they told me that Walgreens cannot do prescriptions for “these types” of medications (assuming that means ADHD meds) if the doctor is not based in the Austin area.That on its own seems dumb to me, but I can accept that. My problem is that nobody from Walgreens informed me or my doctor that the prescription could not be filled — and since they could not find a prescription for me, it sounds like they received my prescription and threw it right in the trash.I called my doctor and had the prescription moved to an H‑E‑B, but now because I didn’t find out about this until late in the day, I won’t be able to pick it up until tomorrow at the earliest. This is very frustrating, as I was counting on receiving this medication today, and if Walgreens had communicated to me earlier in the day (or at all) that they could not fill it, I probably still would have been able to pick it up today.I spoke to one of the employees about it and his explanation was essentially “We are too busy to tell people every time their prescription cannot be filled, and your doctor should have known that we wouldn’t be able to fill it.” I told him that sounds like blame shifting. The only way I found out about this was because I went there myself to check on it, but if I had continued to wait for a text from them like I had been told, I would have wasted even more time before being able to receive this medication.TLDR: Really horrible communication (and lack of taking responsibility) from the pharmacy to the customer led to me having to push my prescription to a different pharmacy, and I can no longer pick up today.
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June 2023 by Google user
Yesterday I was prescribed Ritalin by a psychiatrist based in the Dallas area via a virtual appointment, after being diagnosed with ADHD. I told them this was my preferred pharmacy, because it’s closest to me, and the psychiatrist told me that Walgreens should text me when it’s ready, and it should be ready for pickup today. After waiting for a text from Walgreens for most of the day, I decided to go check for myself to see if it was ready. They told me they did not have a prescription for me, and when I told them I was prescribed Ritalin, they told me that Walgreens cannot do prescriptions for “these types” of medications (assuming that means ADHD meds) if the doctor is not based in the Austin area. That on its own seems dumb to me, but I can accept that. My problem is that nobody from Walgreens informed me or my doctor that the prescription could not be filled — and since they could not find a prescription for me, it sounds like they received my prescription and threw it right in the trash. I called my doctor and had the prescription moved to an H‑E‑B, but now because I didn’t find out about this until late in the day, I won’t be able to pick it up until tomorrow at the earliest. This is very frustrating, as I was counting on receiving this medication today, and if Walgreens had communicated to me earlier in the day (or at all) that they could not fill it, I probably still would have been able to pick it up today. I spoke to one of the employees about it and his explanation was essentially “We are too busy to tell people every time their prescription cannot be filled, and your doctor should have known that we wouldn’t be able to fill it.” I told him that sounds like blame shifting. The only way I found out about this was because I went there myself to check on it, but if I had continued to wait for a text from them like I had been told, I would have wasted even more time before being able to receive this medication. TLDR: Really horrible communication (and lack of taking responsibility) from the pharmacy to the customer led to me having to push my prescription to a different pharmacy, and I can no longer pick up today.
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May 2023 by Connor Carson
I strongly suggest finding any other pharmacy to fill you prescriptions. Prescriptions have often been late and communication about their availability has been spotty.Finally, while waiting for my latest medication for over three weeks, they sent a letter saying I would no longer be receiving any medication from Walgreens. When calling about why they canceled, they told me that they don’t accept anymore prescriptions from my prescriber and to “find a new doctor”. Deeply frustrated by the whole process over the last month and don’t wish this situation on anyone.
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April 2023 by Michael H.
ordered online document print but store stated Walgreens does not do document printing. poor customer service starting from their manager on duty. drove there for nothing wasted my time.
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December 2022 by Barrett Ward
This is honestly the worst pharmacy. They are rude and unhelpful. I have an issue with my prescription every month. Just avoid.
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October 2022 by MobyDick Anonymous
If you happened to get your medicine in anytime frame less than half and hour from the time the pharmacy says your prescription is ready, just consider yourself super lucky. The pharmacy inside this store is one of the worse ever pharmacies I have ever experienced. Do yourself a favor and avoid this pharmacy as much as you can.
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October 2022 by Scott Ibbotson
On multiple occasions (3-4 times in the past year) they have been out of a common medication. Moreover, they recently sent me a notification that two prescriptions were available for pickup and when I arrived I was told they lied to me and the won't be available for a couple days.
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September 2022 by Jenny Juarez
"Camera isn't charged" so when can you ever get you passport photos done here??
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September 2022 by Tressa M.
Gross bathroom but fast checkout. Plenty of parking and a pretty good location besides the turn in.
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September 2022 by Elan B.
Very disorganized vaccine process. You make an online appointment and then they expect you to guess when to join the regular line to do it all over again. A line of many people so how is one to know?
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July 2022 by Nik L.
Pharmacy is overrun , not sure if it's incompetence or lack of staff but either way, clearly Walgreens doesn't care about customer sat.
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June 2022 by Jaimie L.
This is literally the worst Walgreens on the planet, specifically the PHARMACY. Every single time I go there it is a terrible experience one way or another. I received a text saying that my prescriptions are ready for pick up and unfortunately I didn't have time to get them until two days later. I go to pick them up and the drive through line looks about 2 hours long (it takes FOREVER when there's barely anyone in line but this time the line was backed up). I decided to leave and come back, when I returned, I waited in the drive through line for 30 minutes and then pharmacist tells me my prescription isn't ready For pick up. When I asked why not they said "because it's on its way from Dallas". First off why would you send me multiple texts and voicemails saying that my prescription is ready for pick up? And second off, why is my prescription coming from Dallas when I live in austin? The pharmacist simply replied "that's just how it goes sometimes". When I asked if they could please just fill my prescription they said "we cant because it's already on its way from Dallas but call us around noon and if it hasn't arrived yet then we will go ahead and fill it" Which means yes they did have the ability to fill it but they simply refused to which required me to come back a THIRD TIME to pick up my prescription. This time I waited in hour in the drive through line. I have a job I don't have time to be driving back and forth from the pharmacy just because the people there are incompetent. Save yourself the headache and do not go here. It is mind blowing how terrible the experience consistently is. Also hire some people that care about what they are doing, considering they are working with peoples' medications.
