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November 2023 by K
Retail keeps hanging up on me for no reason.
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September 2023 by Kim B
This is my favorite Walgreens store. The facility is always clean and well stocked. The reason I am loyal to this one, however, is the staff. They are knowledgeable and unfailingly polite, helpful, and professional. Even when they are clearly busy and have a line at every register they take the time to answer questions and treat each person in front of them as the priority.
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July 2023 by Lisa Mahapatra
Rose was incredibly helpful in helping me find the product I was looking for in a pinch. Thank you so much Rise, incredible customer service.
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April 2023 by harrison guptill
Terrible pharmacy experience, after picking up my prescriptions here and waiting a week on a refill they call and state they cannot see new patients? I’m not new if I’ve used you several times am I. Well this will be the last time, so many better pharmacy’s out there like HEB
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April 2023 by Nathaniel Andrew
Pharmacy staff is less helpful than a blind man trying to give directions.
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February 2023 by Heather B.
I really like this nice neighborhood Walgreens. I was greeted when I walked in and was happily surprised to see a check-out counter in the cosmetic department. Even a lot of larger and visible stores lack that. It's terrific! The pharmacy has 3 windows plus a separate window down a few feet, to help customers. I was there to get advice on choosing a product. The employee called the pharmacist; she patiently listened to me and explained what I needed. She didn't act rushed or annoyed at my ignorance. The store has the regular promotions: buy 1 get 1 free and buy 1 get 1, 50% off, on certain vitamins, supplements, etc. There is also a photo lab and a standard large holiday section. I think I may transfer my prescriptions here.
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January 2023 by Pamela Reza
I just went there and had the most rude cashier ever. This lady has been rude to me once and I called costumer service and they said they are going to talk to her but she keeps being rude to me. She’s wears glasses and has a black vest all the time.
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March 2022 by Beyondthesc3ne 4.
First, I would like to start off by thanking the front store staff for everything! They are wonderful. Shout out to you Jessi and Rebecca. They are so knowledgeable and awesome. For the pharmacy staff... I can't believe how bad it is. I'm a very patient and understanding person but this behavior honestly scares me. Shame on you. I was in line waiting to pick up a prescription and I saw Donna and Nichole talking and eating while there was a long line. Especially Nicole. They ate without masks or sanitizing and touched the computers and prescriptions. and talked with food in their mouth. I hope their coughing was from the food because they were carelessly coughing on someone's prescription.This pharmacy must be so understaffed because I was waiting for at least 45 minutes. Nicole kept going on about some trip she took to a customer she left us standing waiting for her. My health isn't well and I nearly passed out waiting. I will not be coming back. Donna helped with other customers since the pharmacist was talking so long but she encouraged the conversation, joining in and telling someone in front of me that they were looking for their prescription. However no one was looking for it. I was watching the employee in the front was helping others, apologizing to them for the wait while they were talking about this trip. No matter how enjoyable this trip was it was inappropriate to talk about and leave me and others waiting for such a long time. I am speaking to the higher up's of Walgreens and Im planning to take this to court. Donna's passiveness and Nicole's carelessness is not only concerning but dangerous. I warn others, please take your medication and safety to another pharmacy, it's malpractice taking place at this location. It saddens me to say this but I worry for others well being, and I genuinely don't feel like they are right for this profession. Even typing that terrifies me. I wish safety for every future customer. God bless you
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January 2022 by Rosie R.
While visiting Austin, had to pick up meds for my mother. I wasn’t able to find a medication nor anyone to help on the floor so I waited in line to ask the pharmacist only to have the Asian American looking person working the pharmacy counter to rudely ask me if I was in line. The place wasn’t even busy (me and someone’s else in line)then sent me off to ask someone from the store. The only other person at the store was the cashier, so I left. At my Miami Beach Neighbor Walgreens’ pharmacy staff know exactly where the over the counter meds are and are 10x busier, friendly and knowledgeable.
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September 2021 by Mauricio Tejeda
They have a problem with payment platform. I tried with 3 different cards.
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September 2021 by Opal Amin
Just had the most amazing customer service. I should have asked for her name, but she really went above and beyond to make sure I got my prescription tonight at another location. Bravo to excellence!
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September 2021 by Rashad Isgandarov
Great service!
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April 2021 by John Gregory Aguilar
I would absolutely recommend this Walgreens. Superior customer service 100% of time, at all times!
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March 2021 by Evelyn P.
A HUGE shout out to Jessi, Assistant Manager at Walgreens on Mesa Drive. Excellent customer service above and beyond! She stepped in without being asked to fix a photo problem I did not know she could fix. And simply treated me like nice neighbor would. Thank you Jessi for being YOU and being such a good representative for Walgreens!
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December 2020 by Yessica Lie
I advise you against store pick-up at this location and store-pick up overall because it never work for me. The staff is also not trained to handle store-pick up. Not able to locate order and not interested to resolve issues such as missing packages. Walgreens, you need to up your game!
