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March 2025 by Kaushal Patel
Went to be store to purchase some meds and a bought a toy for my son. The cashier at the pharmacy did not no know how to ring up the coupon for the med, or correct price for the toy. She asked me to make two separate purchases instead asking manager for help to adjust the price. The manager finally came over after I went to front and got someone...she asked the cashier to adjust the price with override..yet she charged wrong amount to my card anyways. When I looked at receipt she has not adjusted as asked by manager and I had to go to photo area a see the manager again to get a 5 dollar adjustment from 15 down to 10 refunded. This Walgreens needs some betteer customer service and training in how to manage situations correctly while not causing the customer to have to double and triple check everything.
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March 2025 by Prakash Patel
They never have your script ready and say there is a problem filling the script. They never answer the phone and if they do, they immediately hang up. I called when I was at the braker location to see why it takes so long to answer. It was because the phone keeps ringing and they ignored it.
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January 2025 by B Morales
Jari made sure I had all the information I needed before I left. She definitely makes this pharmacy stand out from the others with her kindness.
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January 2025 by Paul Whitman
Not sure what has happened to this location. This use to be a great location but not anymore. It’s painful to get in and out of here anymore.
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December 2024 by Kat Gibbons
This isn’t for the pharmacy here but the store itself. Literally every single time I go, there is a ridiculous line. There’s one person working. It’s extremely inefficient. I’ve been during the day, in the evening, week day, weekend, doesn’t matter. They should invest in some self checkout machines like CVS does.
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December 2024 by John Sansone
I honestly don't believe the pharmacy wants any business. They're always short-staffed and the folks that are there have the customer service skills of a wet paper bag. Good luck getting someone on the phone; I can't tell you how many times I've called in, been immediately placed on hold, and then hung up on after a 15 min wait time. Definitely try another location if possible.
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November 2024 by Halie Hites
Could never get anyone to answer and my prescription had been back ordered for over a month. Called HEB and they had it ready same day. Transferred everything over there.
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November 2024 by Cheryl Drew
I have given them so many chances but this was my last awful encounter, I’m switching pharmacies. I called and was on hold for 1.25 hours, I called the store on the other line, was told I would be transferred, waited 7 mins and was hung up on. Still on hold with the pharmacy on the other line. Called back the store to be told oh, sorry we’re doing an audit and all hands on deck! I asked, someone can’t pick up the phone and say that? The assistant manager says nope but I can look you up now.
That is insane to me! Thank you for truly wasting 1.5 hours of my work day! The customer service is nonexistent.
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November 2024 by kc en
I was on hold with the pharmacy for a hour and 20 minutes only to hear a person say thank you for calling please hold.... this is with No other calls ahead of me or anything very strange.
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October 2024 by Azml Elbashir
I have been waiting by the drive through for half hour for my medicine then they told me you have to wait for another 25 to 30 minutes
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October 2024 by Katy Mitchell
Had to wait over an hour past my appointment time for a vaccine
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October 2024 by Ehren Anderson
The oral b battery operated toothbrush that they got for 8 bucks makes a very poor homade automatic lock pick.. but if you know what you're doing, you'll be modified to open some easy locks quick. For the price makes a great throwaway a electric toothbrush too... I highly recommend.
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October 2024 by Leo Weeks
My Rx has been "in progress" for weeks, tried calling and was on hold for over an hour. Called the Duval location and got someone on the phone within 5 minutes to transfer it. Little inconvenient, but not as inconvenient as not knowing what is going on with my medicine or if it will ever be ready.
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October 2024 by Alix Lindbergh
The pharmacy is seriously understaffed and because of that the wait times are horrendous. Find a different pharmacy…..
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September 2024 by Mark Torres
They are nothing but lies
They say something is free
BUT ITS NOT THEY TELL TELL YOU TO PAY CASH COPAY AND YOUR INSURANCE GIVES IT BACK
BULLSHIT
